ServiceDesk Plus 8206 Released

ServiceDesk Plus 8206 Released

Dear Users,

Hotfix 8206 over SDP 8200 has been released and can be downloaded from the URL below,

http://www.manageengine.com/products/service-desk/service-packs.html






New Features in 8206
  1. SDF-48842 : Whenever a Group request is updated, selected technicians for the group will be notified.

  2. SDF-41556 : Allowing technicians to create his own API key in personalize option.

Issues Fixed in 8206

  1. SD-50388 : When a ticket is assigned from unassigned state, assigned technician is not notified.

  2. SD-50871 : In a specific case, where isEscalated is marked prior to the request due-by-time, Overdue and First response flags are not set even after due-by-time/response time is elapsed.

  3. SD-50753 : When a request with task is edited, and changed to a different request template which is also having tasks, application will prompt for 'deleting the existing task or leave it as it is' for the user. Even if we choose, 'leave it as it is' option, deletes the existing tasks associated to the request.

  4. SD-50851 : Unable to add 'Worklog' and 'Task Comments' in some of the migrated environment.

  5. SD-50642 : Using Chrome and Firefox browsers unable to click on the 'Template' links and 'Template categories' from Home page.

  6. SD-48206 : Using Firefox browser with French locale, advance filtering in matrix report shows error alert.

Please refer to the below link for the steps to install the patch. 

Regards,
ServiceDesk Plus Team

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