Hi
Currently we use SDP+ 8205.
Since version 8200 we can not assign a request to a group via mail fetching.
We are using the @@GROUP=...@@ as before, however it does not assign the request to a group unless we set the "TECHNICIAN" as well. Without TECHNICIAN tag it always assign the request to a random group.
I am pretty sure that it had been working properly before 8200 update.
Is there any known solution that I can apply?
Best regards