solve a request with two step via technicians
Hi,
a service catalog request or incident request creates via requster. during completion of request ,it needs two steps different technician to solve the issue but i dont want technician to assign the request manually to each other and i dont want to tell the requester to create another request about the issue. cause both requests are related to each other.
in this case , in your idea what is the best solution to make this kind of work flow ?
Best Regards
a service catalog request or incident request creates via requster. during completion of request ,it needs two steps different technician to solve the issue but i dont want technician to assign the request manually to each other and i dont want to tell the requester to create another request about the issue. cause both requests are related to each other.
in this case , in your idea what is the best solution to make this kind of work flow ?
Best Regards