Hi

 

Quite new to this tools and just building our customer base on the system. We have created a set of Default SLA's in the -configuration wizard HELPDESK- SLA and in the drop down box Default settings. Here we have defined what we want to use as a standard set of SLA's across all of our customers. How do you apply the default SLA's to each customer? or do you need to create them individually for each customer?. i.e. we aren't looking to apply to all customers we appreciate that we need to do it customer by customer but if we have a defined set how do we apply the default SLAs to customers

 

Thanks