Hi there,

 

We have our system set so a request is automatically closed after 2 days (if no further response is received from the end user).

 

My question is this: Is the 2 days, based on business working days i.e. does not include the weekends - or does it include non-business days?

 

Example: If I resolve a request on Friday at 9AM would the call close itself on Sunday at 9AM or Tuesday at 9AM?

 

Thanks!