Help with query report
Hi, We have created the below new query report, which runs ok, apart from the 'Overdue Status' is always blank? Can you take a look and let us know where this is going wrong? We are using SQL Server 2008 & build 8125 of SDPlus. Thanks SELECT wo.WORKORDERID "Request ID",wo.TITLE "Subject",rtdef.NAME "Request Type",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time",aau.FIRST_NAME "Requester",pd.PRIORITYNAME "Priority",longtodate(wo.RESPONDEDTIME) "Responded Date",longtodate(wo.COMPLETEDTIME)
Workflow
Dear Support, i want to ask if there any plan to implement advanced workflow feature in the ServiceDesk Plus to customize it as business need. i tried one of our workflow and i asked your support but unfortunately we implement it partially . Regards, Samer
Log incident/request against CI item
Hi team, I'm struggling to see how useful the CMDB module is in ManageEngine aside from having a list of CIs to piece together an environment. Can CI items not be added to incidents and service requests if jobs are raised that affect them? We're using: Your Version : 8.2.0 Build 8202 Amy
how to synchronize servicedesk plus in two domain ????
Hi guys I am a network administrator in a big company in a our country & we have a 5 building & one parent dc & 4 child . how do i can create a report & synchronize in all ServiceDesk plus domains ??? Please Help me
Configure email to not delete email in external server
Is it possible to configure incoming email to not delete the email in the external server?
Add new asset
Hi all, I am trying to add a new asset from Asset Tab -> left panel - Asset -> IT Asset -> Printers ->. When I select “New” (see 1st screenshot in the attached file) I receive this message(see the 2nd screenshot): <Error in componentVendorFormUnable to get value of the property ‘node Value’: Object is null or Undefined>. Thanks for any help
OPmanager and Exchange 2010 support
When will you implement it? I need Exchange 2010 support in my monitoring software. I like Opmanager and want to buy it for our company, but we use Exchange 2010. I´m thinking of searching at other monitoring softwares if Exchange support in OPmanager implementation is too far away in the future.
Unable to get past Captcha with Google Chrome
Captcha always fails when submitting an addition software application (http://www.manageengine.com/products/desktop-central/request-software-package.html?dci-sdsel). Chrome version 25.0.1364.172 m
Checkboxes in Incidents and Requests
It would be very very helpfull, if you would implement Checkboxes to the additional fields. I know this request was pretty often asked for, but hey it can't be that tricky to add just checkboxes as additional fields for incidents and problems. The checkboxes in Servicerequests are not enough, cause it is not checkable with businessrules. Kind regards Thomas
How to optimize BBDD and server performance?
Hi all, We are running Opmanager and Netflow Analyser in a 4 quadcore and 4GB RAM server. We are experiencing bad performance (about 1000ms to charge the web pages) so we want to improve this performace. Any idea? Another question is that currently we have the BBDD installed at c:\ where there is few free space, so how can we change the BBDD to another disk with enough space? regards, Christian
Interface Alert
OpManager is showing various alerts some interfaces on the switch, why these alerts are appearing? Accessing the snapshot of the interface: Administrative Status - UP Operational Status - Down There are several interfaces that with this status are not generating alerts and wrong. Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Openstack
Hi, I see that you have started building monitoring functions into Opmanager to cover EC2 and Azure cloud infrastructure. Are you going to be doing the same for the Openstack platform? This is already widely in use and would be most beneficial to include in Opmanager for our own (and I am sure many others) Infrastructure and add to the value we already get from your solution. Thanks Eugene
Virtual devices vs servers
Hey I have imported 3 of my 12 ESXi servers, and have gotten the virtual servers imported. Then i have moved my Exchange 2010 servers to "exchange", which caused the Exchange server object to be moved to "servers" instead. Is there a trade off, if I move all the servers (virtual devices) into servers instead ? Just so I have them all collected in one panel view....
Cisco Small Business SG500X-24p Switch
All, I have tried to get the Cisco SG500X-24P switch recognized by OpManager, but I am having no success. I have downloaded the mibs from the Cisco website, copied them to the opManager mibs directory. I have tried using the mib browser in the admin section of OpManager with no success. Does anyone have a template that I can import as I have had no success creating my own. Thanks
Send reply and close issue
Hello, Is it possible it incorporate some sort of 'Send and Close' or 'Send and perform action' button when replying to a message? We often send a reply and would like to close the issue immediately, but we also have to assign it to another technician. So it would be great if that could be done all by the system in one go. You would type the 'final' reply. Press 'Send and Close' and the reply gets send. The issue get assigned to another (predefined) technician and the status gets changed into Closed.
Business Rules and additional fields.
Hi, I found that there is no possibility to fill additional fields via business rule. You should add this feature in the future to make the process to be more automatic. My example is that I have requests created by HR department (in case of hiring new personel) in automatic process. What i need is to fill additional fields like name, position, standard privileges etc. of new employee to easy make reports of reiceived permissions by specific person. Now i have to deal with decision if it will be
Not able to switch to secondary Mail Server when the primary mail server is down.
Hi I've configured my secondary mail server to function as backup server. So that when the primary mail server is down, secondary mail server will take over. However, it doesn't work. Got this message when the primary server is down. "The action Email address has failed because the email address associated in the E-Mail Action is wrong/not present. The action email adress has failed because the email address asscociated in the E-Mail Action is wrong/not present.com.sun.mail.smtp.SMTPSendFailedException:
What's up with the Reminders function?
Is it just me, or does the Reminder lack som functionality in SC+? I can add reminders just fine, but then nothing happens. The button with the bell doesn't change color or appearance at all, when the reminder is due. There is no popup window or anything to draw your attention to it. I have to manually click to open the popup. How is it supposed to work? Regards, Camilla
NetApp
How to monitor NetApp with Application Manager.
ServiceDesk Plus 8205 Released
Dear Users, Hotfix 8205 over SDP 8200 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 8205 SD-50683 : After 8121, some of the Preventive Maintenance Task schedules get changed to one time schedule has been fixed. This issue happens only for the servicedesk plus installation uses MsSQL and PGSQL database as back-end. Note : The task schedule(s) which is changed to one time schedule will not be recovered
Iphone App - permissions
When trying to use the Iphone app of service desk plus i get the error Technician does not have permissions to get the filters for request -. I have SD-Admin permissions so I'm not sure why i don't have permissions. I'm on build 8.2.0 8200
reporting
hello i generated a report from desktop central but there are many information about computers that are not showing even in the custom report, like processor name, hard disk model, hdd space,etc... so how can i export these information
Control ActiveSync Connections from DC
Currently, ActiveSync is disabled on all Exchange mailboxes in our company (since we use older Blackberries). Since we are looking at migrating to iPhone/Android, we will need to enable ActiveSync for users. However, in our company we only want to allow company-provided devices to have email, and not allow users to have corporate email on their own personal iphones and ipads. Obviously we can control Desktop Central MDM activations with one-time codes, but this wouldn't prevent a user from just
Removing Purchase Order Approvers
I just noticed that we have several former employees who are still listed as Purchase Order Approvers. Since they are no longer technicians, there is no record to unselect the check box from. Is there anywhere in the system we can go to delete past PO approvers who are still showing up in the list?
time spent report
hello i would like to get a report containing the request id and some information about the request (requester, category, site, subject, technician) and the time taken to resolve the request in hours
how can Opmanager alerts be sent to a GSM modem without serial port?
Hi there, It's a kind of Apollo13 rocket science we've seen in Hollywood. I want to connect a server with Opmanager Build 8812 to an existing SMS alarm system, named T, with GSM modem functionality but without COM port. T accepts only digital voltage input. Is there any work-around solution? B.
comments report
hello i need to make a report containing request information plus the comments
Reusing usernames results in conflict
Hello there. I was hoping for some input. Imagine this scenario: 1) Peter Pope is hired. He gets the username "pepo". 2) Peter Pope makes 5 tickets over the years. 3) Peter Pope quits his job, and the username "pepo" becomes available. 4) Petra Potter is hired and gets the username "popo". After SD syncs with the Active Directory, Petra is assigned Peter's tickets and names, so when she makes a ticket she will appear to be Peter. I'm thinking this is because old cases and such are kept for so it's
Business Rule with "Description Contains"
Hi, I cannot get the Business Rules to work with the criteria "Description" "contains". It seems the "contains" variable uses the behaviour of the "begins with" variable: The rule only triggers if the email body begins with the text i specify in the rule, not if it is included further down in the text paragraphs. Is this a known problem in SupportCenter Plus? Regards, Camilla Edit: After further testing, it seems the rule doesn't read the entire email. When I remove 738 characters that appear before
Two assets being stored as one
Not sure what's causing it, but I have two separate machines in different locations that are being detected as one asset each time either is scanned. They are one asset number apart. Each time the scan is done the new scan replaces the asset and logs all the differences between the two machines as changes.
Mail server settings for request creation through Email
Hi, We want to enable the service request through email feature. Please provide me the step by step configuration guide for configuring this. Is there any specific format in which user needs to send the email ??. We want all the emails coming to a particular mail ID to be converted to a a request in service desk. Regards Jobin Jose
Project Milestone Status Question
I have a project open. The 1st milestone is closed. I added a task to the milestone, but the milestone stayed closed with 8/9 tasks completed. Is this the correct behavior?
how change port for NCM NetFlow in opmanager
dear sir how can i change the plugins port in opmanager i use this C:\opmanager\bin>ChangeWebServerPort.bat but i encounter new error Error 102 (net::ERR_CONNECTION_REFUSED): The server refused the connection. the web page open but when try log in give me the error
Opmanager as a VMware appliance
Hi, Have you guys thought of building / selling Opmanager as a VMware virtual appliance? Everytime I deploy a new Opmanager I have to go through the exact same repetitive tasks of building a server, updating it and then do the Opmanager, Netflow, IPAM etc. installs. Having an appliance that already has the default setup would make this faster and by far more supportable for your support teams. If they don't have to contend with "Where is the customers install directory" and " which OS are you using"
Mail Fetching Slow and Keeps Stopping
I've installed a trial copy of SupportCenter Plus on a W2K8 R2 SE VM w/4-vCPU's and 6GB RAM (plenty of horse power). I configured it to pick up e-mail from an Exchange 2010 server on the same LAN. I dropped about 1900 messages into the Inbox of the support e-mail account and monitored SupportCenter as it imported the messages. Problems: 1) The mail fetching process seems to keep stopping, though it is configured to run once a minute. If I don't select the Start Fetching button, the "Last attempt
Backup Configuration
Hi guys, what is the file should i backup to avoid loss of data and graphics on Netflow Analyses Manage Engine? Thanks.
Ability to use ctrl to select multiple items in drop down
It would be helpful that multiple listings in a drop down could be selected using ctrl key.
Slow response after 7920
After updating to 7920, it take considerable amount of time to open a response or a new response. Actually entire system has slowed down. When assigning emails, it will state that the emails have been successfully assigned, but they just sit there for upwards to a minute or 2. The screen does not refresh. Overall this is wasting a lot of time. Thanks for looking into this.
ServiceDesk Plus App.
Hello, Are there any servicedesk/opmanager apps for Blackberry and Android phones? Thanks.
Android Apps ManageEngine Servicedesk
Hello guys, We have noticed an Android app for ManageEngine Servicedesk in the Play Store, which we have tried. To our surprise this is a very limited app currently, hardly something that is actually useable. If it possible to give some insights in how this will or will not go forward from the current app please? I can see a few killer features immediately. 1. Create a ticket quickly (basic information) 2. Scan a QR-code of a device, that takes you immediately to it's details page to so you can check
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