I would love to have this service send these alerts to the ticket system and have the ticket system open tickets based on the client. I have tried having it send the alerts to the respective support address for the account, but since all the emails come from the same email address ( email@service.com) they all get sorted to a singular (incorrect) account. 

The support email address (found under Account > (account settings) > E-mail categorization) should take priority over requesters. I was wondering if it was possible to change this.

If I send to the support email address provided in the account details, the tickets should ALWAYS be opened for the account that that is linked to the support email address. 

Example of what I am seeing:

Alert 1 is generated for company A. Monitor service sends an alert to TicketsForCompanyA@Ticketdesk.com. A ticket is created for Company A.

Alert 2 is generated for Company B. Monitor service sends an alert to TicketsForCompanyB@Ticketdesk.com. A ticket is created for Company A.

Alert 3 is generated for Company C. Monitor service sends an alert to TicketsForCompanyC@Ticketdesk.com. A ticket is created for Company A.

It looks like it works if the from address is from a unique email address, but this service only allows for one outbound sending address. 

Is anyone else running into a similar issue and if so has any one had a successful workaround?