Introducing enhanced security: Dark web monitoring and Endpoint Central integration
We are excited to announce the newest threat detection, investigation and response capabilities of Log360! Dark web monitoring: Continuously scan the dark web for leaked credentials and personal information associated with your organization, employees,
Reminders Visibility to All Team Members - ServiceDesk Plus
It would be great if we had the ability to be able to see reminders from other teams members in tickets in ServiceDesk Plus. At present, we can only see the reminders that we have set and no one else's.
What's new in DDI Central Version 4.0.2?
DDI Central version 4.0.2 out now! If you've already installed DDI Central, please upgrade to Service Pack Version 4002. Below are the key new features included in this release: Static subnet and lease management Simplify IP management for critical devices
Aplication manager
hii can anybody help my case? because i get this error when i run the application manager and after that i don't get akses to web server i think i should get http://ip:9090 or http://hostname:9090 can u guys help me?
Want to add SMS to user button/functionality
Hello Me and my company (about 3k users) are new to SDP. I have learnt that there is no "send SMS to user" button. This is something I think is a VERY neat function when you want to send out a new password or similar short information.. Has anyone done
Sync Device Templates
Hi ALL I try sync Device Template from ME side and have issue: Authorization failure. Please contact our support team at support@opmanager.com for further assistance.
Update on the performance issues encountered in the US data centre on April 29, 2024
Dear Customers, We would like to provide you with an update regarding the performance issues encountered within one of the database clusters in the US data centre on April 29, 2024. This issue affected customers being served from the affected database
Autopopulate fields in Create User action menu in ServiceDesk Plus
I have integrated ServiceDesk Plus with ADManager Plus, and I see the "Create User in AD" action menu in ServiceDesk now. Is there a way to autopopulate the form from the request? Otherwise the pop-up window covers the request and you can't copy and past from the request itself.
PAM360 service not starting
I am having trouble starting the PAM360 service. while starting the pam360 service from the tray icon it shows permission denied. I even tried to start it from services but it automatically stops immediately. Any information on this would be very he
ServiceDesk Plus Cloud for legal team?
Has anyone successfully set up a ServiceDesk Plus Cloud instance for an internal legal department? My organization is a relatively small city government, and our legal team is interested in adopting SDP for management of contract and legislation review
Dell 5340 BIOS Update - Missing?
Good morning, We have had good success with using Endpoint Central to update BIOS on Dell Latitude models but the Dell 5340 BIOS updates are missing from Endpoint Central. A search of patch management or filtering by BIOS updates only fails to find it
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in
Upgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements in the latest version. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90106)
How to change Backup path pam360?
is there a possibility to change the backup path? We want to save the backups on a separate partition For Manual BackUp
Custom scripts $COMPLETE_V3_JSON_FILE parameter wrong file path
Hi, I am currently writing a a custom script do add a new request. When I send the parameter $COMPLETE_V3_JSON_FILE to my powershell script and I read the content of the parameter inside the script, this is the output I get : "c:/ManageEngine/ServiceDesk/bin/..//integration/custom_scripts/request/301_837_39496_1673027523240.json"
Report about Workstations or Servers that have not been scanned for few days.
Hello SDP, Is that possible to report on Workstations and Servers that have not been scanned in the last 48 hours or more?
Incorrect Asset assigned as server
Hi, I have an asset that's a type server, however it's workstation, how do i change it to a workstation?
opmanager
Hello I'm trying to download opmanager service packs, but one begins to download the servicepack is cancelled. My opmanager is version 12.5.3.15 adn my license company is eni venezuela. could you please help me? regards hector aponte
Closing a task in a Change when the change is already closed
Hello, we have a couple of changes that had additional tasks added in different stages other than the normal implementation stage. The change is now closed but they forgot to close some of the tasks. Is there a way to get this done? Thank you.
Mail Fetching - Poll SQL database for failure
Hi Just wrote this and thought I would share in case any one else can use it. Change the error log id to the max value then create a SQL job that runs every 5 minutes or so - Now you will be emailed if the SDP fetching service goes down or gets an error.
scheduled task to restart uems service?
I have found over time that there are systems that just stop responding as far as pulling configurations and patches. It's irritating because they still show online and still show that they are checking in on time stamps, but they never apply anything
Configuring Landing Servers
Hello I am planning to set up a jump server for remote desktop I set up the Windows servers according to the link below https://www.manageengine.com/privileged-access-management/help/landing-server-configuration.html But I get an attachment error I tested
Upcoming enhancements in Problems, Solutions and Setup
Dear Users, We are elated to announce the upcoming enhancements in Problems, Solutions and Setup .Below is a brief run-through of the same. Problems Copy Problem Create a customized copy of a problem from its details page using the Copy Problem option.
Password Manager Pro + Linux Resource and sudo Passwords
Hi all, After adding the resource and account, how can I automate the sudo password after connecting from PMP ? Thank you.
Announcing the official release of the Anti-Ransomware add-on for all Endpoint Central editions!
After a successful early access phase that began in 2022, we're thrilled to unveil the launch of the Anti-Ransomware add-on, now available to all editions of Endpoint Central. We extend our deepest gratitude to the users who have onboarded over 2 million
[Upcoming release] Extending Workflows to incidents, service requests, problems, and assets in ServiceDesk Plus Cloud
Hello there, The hallmark of high-performance IT and enterprise service delivery teams is the ability to put their core operations on autopilot while retaining control over the service experience standards that employees demand. To help your IT team achieve
[API] How to add a conversation through the V3 API?
Hello! I'm trying to integrate the Support Center into our internal project using API v3. Currently, I've encountered an issue. We can retrieve conversations, but we're unable to send a reply to a conversation. How can we achieve this using the API? I'm
SLA escalation notifications targeted to group
Is there a way to send out SLA escalation notifications to just the members of the group the ticket is assigned to? Currently all I see is the option to add the ticket owner (which may be no one in some cases) and individual technicians. I don't want
Ticket Request - Emails are going to trash automatically
Hello Team, We are using Service desk plus cloud for last two months and we didn't face any issues and Dudley from today morning All our support emails are going to Trash automatically in SDP. And I could see the emails in trash But tickets are getting
Service Desk Plus - Create Technician over REST api
Hi, On ServiceDesk Plus OnDemand, is there any REST api function that lets us create a new technician & fetch existing technician details? Thanks
Installation Failed - Extended Attributes (EA) are inconsistent
Good morning, I get the following error message: Installation Failed - Extended Attributes (EA) are inconsistent. as a result following a software deployment with a domain account. do you have an idea ?? THANKS
Email Notification VS Actionable Messages
Hi ALL In our SDP Cloud instance already are using both type of notifications and users received double emails ( How i can choose only one ?
User Hierarchy
Import User Hierachy Users>>Reporting Manager>>User Reporting manager- Manager>> Manager-Senior Manager
Managed Bookmarks Import from CSV (Endpoint Central Cloud)
It would be handy if rather than having to enter URLs for each bookmark individually on EC, if we could set the folder structure out in a CSV file and then import them. This would allow much quicker policy setups and updates. eg below. Where the folder
How to deal with emails stuck in helpdesk mailbox, which were not processed.
Hello Community, Noticed that not all the emails to the helpdesk mailbox for the past several days were processed and some tickets are missing. Tried to re-authenticate the mailbox by removing the account, then adding it back. After that all the emails
Templates for status change comments
Hi; If possible, i would like to template option for "status change comments" and "request closure comments" forms. We use frequently "status change comments" and "request closure comments". We often write the same text. For example we change status to
change the default remote desktop
Is it possible to change the default remote desktop ports and ... before adding resources?
How to stop "Site" Field from changing when changing templates
Hello, Wondering if anyone else is having this issue or found a work around. We have multiple Service Category and Incident templates setup and we have noticed when converting an incident to a service request or even updating one service request template
How to populate "Reporting To Email Address" and "Reporting To Lead Email Address" (i.e., his manager) on Request Additional Fields?
Dear All, We have created two (2) request additional fields on a Service Request Template to auto. populate Requester "Reporting To Email Address" and "Reporting To Lead Email Address" (i.e., his manager). Please let me know how can we auto. populate
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