Site extremely slow
Hello all, is there any problem with the site? It is extremely slow
Assistance Required with Executing Custom Function in Business Rules
Hello Community, I'm currently working on integrating a custom function within the business rules of ManageEngine ServiceDesk Plus, and I've encountered a bit of a roadblock. I've successfully created a custom function intended to make an API call, which
Unable to Receive Items from PO -
I suspect this issue is due to the "_" underscore within the item name. We are not able to process this PO due to the error message. Anyone have a workaround or potential solution?
Issue with automatic status change
Hello - We added logic in SDP to automatically set the Request status to 'In-Progress' upon user/client reply. This works fine, however we are seeing when users/clients reply "Thank you" it obviously still sets the status to 'In-Progress' which prematurely
PostgreSQL 13?
Hello everyone, We are somehow forced to upgrade our PostgreSQL Databases from Version 11 to 13. ADSelfService doesn't support PostgreSQL in Version 13. Is there any ETA when that will be posssible? Thanks in Advance.
[1 day to go] DDI Central Webinar on 2nd May: How DDI solutions optimize healthcare networks
With a DDI solution, healthcare facilities can effectively manage their IT network infrastructure from a single pane of glass! By unifying the three core network services—DNS, DHCP, and IPAM—DDI solutions ensure critical services like video consultations,
Last Patched Time error
Hi, I have some servers with the problem you see in the picture, you see in green the last patch installed with date, but marked in red, you see there are newer patches, but it doesn't show the installation date. Why does this happen? How can I fix it?
Is there a way to view ticket details from custom dashboard report?
Hello, is there a way to view ticket details by clicking on a custom dashboard report? For example, from a tabular report in bar chart format? In other ticketing systems, users are able to click on columns and view the tickets within that column. That
TFTP Configuration Backup Location
Can you provide a tftp backup directory? Or provide an operation method for exporting network configurations
Asset Status is Not being changed to "In-Store" by following the Request - Custom function Script
Dear All, I was following the Knowledge Base Article available at the link and while configuring the Off-boarding template the script works fine and also end the relationships with the User respective Assets but the status of the asset still be "In-Use"
File transfer
While you can use Connections/Secure File Transfer to move files between servers you have access to, how does one move a file from their workstation to a server?
Overlay deployment of partition C, boot blue screen
I followed the instructions in the document and configured the OS deployment When I configure a fully formatted hard drive, the OS can boot and log in to my account But when I configure the deployment of C partition, the boot process is blue screen. When
Script to disable new Outlook Look on Mac
Hello, i found a way to disable the "Try Outlook Look" on MAc but to be honest im not proficient on Mac it says that you can enter this in terminal. defaults write com.microsoft.Outlook EnableNewOutlook -Integer 0 Can anyone give me a hand on how to write
Custom Reports - Redaction?
Is there a redaction in Custom Reports that is listed somewhere? I have configured custom reports for machine check in periods with the following information: DOMAIN NAME = (our domain) | AND | Last Contact Time, Before, (a specified date). When the report
SD+ is Down from 30min
Team, SD+ has been down for the last 30min. Sometimes it works but very slowly. This is the second incident in a month where SD+ faced extreme slowness and down.
Restore Backup Password Manage Rro
Good morning, Earlier we had troubles to log into PMP. That was solved but I would like to restore a backup. Its an .ezip file. Current version of running PMP is 9800, would like to restore to 11004 ( we have backups of that ) But when i run the restoreDB.bat
Password manager pro won't restart after certificate change
Hi, Our PMP primary instance wont start after a reboot of the system. We have ran into this problem after we changed the default certificate for a self signed certificate. We changed the cert via the web interface: admin > server settings. After we initially
Api to generate report users.
I request support in identifying the endpoint that returns a report similar to the inventory for user control.
Getting a API key from username and password
Is it possible to use the v3 API to obtain an API key by passing the username and password? I'd like our technicians to use a script I created, but I obviously don't want to give them the plaintext API key. Instead, I'd like for the script to prompt them
Query for Tickets opened by hour by group
It is possible to add the group to this query? SELECT YEAR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00')) 'Year', CASE WHEN MONTH(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01
Mark Your Calendar: Shield 2024 IAM and Cybersecurity Seminar in on June 6th at Singapore!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar at Singapore on June 6th. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and
Mark Your Calendar: Shield 2024 IAM and Cybersecurity Seminar in on June 6th at Singapore!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar at Singapore on June 6th. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and
Mark Your Calendar: Shield 2024 IAM and Cybersecurity Seminar in on June 6th at Singapore!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar at Singapore on June 6th. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and
Customize email notifications | EndpointCentral MSP
Hello, Is it possible to customize email notifications in Endpoint Central MSP? Especially the customer tenant invitation? Thanks!
Solutions
On the Self Service Portal, when a solution is suggested, there is a "Did this solve your problem?" question at the bottom of the solution with a yes and no option. No continues the request creation process. Yes takes the user back to the Home page. My
Changes - Closure Codes
Hello all, Within Changes there are 2 closure codes which seem redundant: Closed - completed and Closed - approved. Does anyone know the purpose of having both? I am just curious how others are using these codes.
HA configuration
I am unable to setup HA currently. I try to check the status after following the guide on web, it just turn out loading icon and not respond at all. Through the developer tools, i can see that it is loading a HighAvailability.ec file. And also it send
requester change
Hi there for an on-boarding process made up of multiple correlated and sequential tickets, I need in given child request to set as requester the approver of the parent request Any idea? I found difficulties in retrieving the approver ....especially :-)
Deploying Office 365 Apps
How do you deploy an Office 365 Plan 2 Visio using ME? The installer that the user can download doesn't seem to work as a manage engine package. I can use ODT and config.office.com to create an XML file and then use setup /download to get the exe file.
Force agent check in via cmd prompt or script
In the most recent updates of Endpoint Central, specifically EC Cloud, what is the method to force agent to check in and apply configurations? I understand one method is for end user to right click tray icon and select "apply configurations". Is there
How to turn off Q & A
I want to use service for my company, And i want it to be as easy as possible for users. How do i turn off Questions when users register?
Happy BirthDay
Hello, By connecting to MS SQL Database with ADManager Plus, we write the date of birth and start date of the employees as attributes to the ADManager side. Can we send automatic congratulatory e-mails when employees' birthdays or work anniversaries
Why do we need to Backup Google Drive to External Hard Drive for Google Workspace account?
As Google made it clear that "Google’s suppliers and distributors haven't committed to back up your data. Hence, they will not responsible for any data loss" . It is sufficient to warn us that we need to regularly back up Google drive so that our Google
How to - I want change localhost:8080 to mysystemname:8080
Hi, I have installed ServiceDeskplus on my system for learning purpose. i want to change URL from https://localhost:8080 to https://<<mysystem's Hostname>>:8080 I tried to change the same in Admin->General->Advanced Portal Settings -> "Configure alias
Extra statuses doesn't get changed to Open when e-mails are added to the ticket.
In complement to the request status OnHold we have added two statuses "Waiting for External" and "Waiting for Requester" to track who we are actually waiting for. Both are set as "Clock is stopped" just like OnHold but now my technicians say that Requests
Patch Deployment Selected Applications
Anyone know of a way to easily add a specific list of Selected Applications in the Third Party Updates section of Patch Deployment tasks? I have many Patch Deployment tasks that I need to add 22 Third Party applications and I currently have to manually
Ports required for proper functionality of PAM360
I have installed PAM360 in a server of Network 'A' and is accessible within that network. Now i need to access it from windows or server located in different Network i.e. Network 'B'. The connection between the two network has been established. so my
Permissions required to set the Site in Work Orders
Good Morning, I have recently been asked for our End Users to have the ability to update the site in Work Orders so that the Approvers know what site the end user is a part of. I set a rule to make the site mandatory. I have tried to find what permission
Inline images being dropped, no directly visible indication in the request
The technician have to look in System Notifications to find the e-mail that goes out notifying the user that an image was dropped. The e-mail does not contain the reason for dropping the image, making the user more confused as to why the image was dropped.
Logs for ssh password reset.
When I try to reset passwords from PMP for our procurve switches it just hangs. I assume there are some logs somewhere I can see where its getting stuck (I assume its probably the banner) so I can create a custom command set to make it work.
Next Page