Unexpected behavior for NCM
Dear team, Could you please advise on the issue below? Sometimes I can see that backup failed with this output when NCM try to backup config. But backup will be finished successfully in next try with no changes... If I try to execute terminal datadump
Template for Windows Server 2022
I have the latest version of Opmanager that came out Dec 24. I still can't see any devicetemplate for Windows server 2022. When will it be available?
information of suspended monitors
Hi, can you help me with 2 questions about suspended monitors, please. 1.- Is there a way to receive an alert when a monitor is "suspended"? 2.- Is there a way to obtain a report in Analytics plus or in OpManager of the suspended monitors?
Inbound Email Pattern Matching (RegEx or similar)
Hi, Is it possible to read an email body to extract specific parts to use as the basis of a ticket. We have a couple of systems that send emails in a relatively structured format: System1 email: What happened: Your installed certificate TrustedPrivate2iPad
Clean up obsolete devices
Is there any built-in function that will automatically remove a device if it isn't active for certain length of time? Trying to figure out how to keep device and license count in check when a PC is decommissioned without having to manually delete them
[API] How to add a conversation through the V3 API?
Привет! Я пытаюсь интегрировать Центр поддержки в наш внутренний проект с помощью API v3. В настоящее время я столкнулся с проблемой. Мы можем получать разговоры, но не можем отправить ответ на разговор. Как мы можем добиться этого с помощью API? Я получаю
Publish / Push Annoucements into Teams Channels
wider communication channels are important; provide the ability to publish announcements into Teams / slack channels with ability to use '@' tags doing this ourselves isn't possible as i don't see any reference to announcements in API documentation
SharePoint Manager Plus build 4501 released!
Hello Everybody! We are glad to announce the release of SharePoint Manager Plus' latest build–4501. The new build supports the following: New features: New predefined reports have been added for List, List Items, and Permissions. Lists: Document Library
DDI Central webinar on 2nd May: How DDI solutions optimize healthcare networks
Did you know that deploying a DDI solution—integrated DNS, DHCP, and IPAM— can enhance IoMT(Internet of Medical Things) devices connectivity and reliably deliver round-the-clock telehealth technologies across distributed healthcare network sites? Join
Warranty Status - HP, DELL and LENOVO
Good Afternooon All What is the current status of using the REST API to import the warranty status ofr HP, DELL and LENOVO. When we signed up a for the SDP Cloud version i was informed that i should be able to pull this info in using the API. Logged a
[Seminar]Secure Your Spot Now: Shield 2024 IAM and Cybersecurity Seminar on June 04 at Manila!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Manila, Philippines on June 04. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
New Jersey - We are coming back with ManageEngine User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey. New Jersey Date: May 14-15, 2024 Venue: Newark Liberty International
Remove Licence from Administrator Account
Hello Guys When I created my SDP instances I chose the administrator user as their owner, which was my surprise when I obtained the licenses for the program and realized that this user is assigned a technician license. For example, in one instance I acquired
Google fixes a critical and few high severity vulnerabilities in its Chrome 124.0.6367.78/.79 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 124.0.6367.78/.79 for Windows and Mac and 124.0.6367.78 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and few high severity vulnerabilities in its Chrome 124.0.6367.78/.79 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 124.0.6367.78/.79 for Windows and Mac and 124.0.6367.78 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and few high severity vulnerabilities in its Chrome 124.0.6367.78/.79 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 124.0.6367.78/.79 for Windows and Mac and 124.0.6367.78 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
How to delete Service category
Hi all i have SDP Standard 13001 i'm trying to delete default service category when i try, i got a message saying Service Categories [Application Login] were not removed as associated templates are active. i already deleted all default template from:
Add a cooldown timer for emailing a requester 'Your Ticket Has Been Updated".
Today I updated a ticket, and saved it and the requester was notified via email 'Your Ticket #1234 has been updated!". I then realised I needed to make another change, generating a second email. "Your ticket #1234 has been updated" And then I had to import
The user/system has no admin privilege
Hi everyone I have set up ADAudit Plus on a dedicated domain-joined server and created a dedicated service user (not a member of "Domain Admins") to use as Domain Credentials. Permissions for that service user have been set according to step 1, 2 and 4 in the Audit Permissions guide https://www.manageengine.com/products/active-directory-audit/audit-permissions-configuration-ad-audit-plus.html. Steps 3 and 5 are not considered necessary as we don't have a "Failover Cluster" nor "File Server Auditing"
Connect with us at ManageEngine North America User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey and Sept. 19 and 20 in San Diego, California. New Jersey Date: May 14-15,
Remove Progressive Web Apps
Is there any way to block users from installing Progressive Web Apps in a web browser using the Endpoint Central browser module or some other feature that can assist with this? Also is there a way that from the inventory that we can choose to not show
Connect with us at ManageEngine North America User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey and Sept. 19 and 20 in San Diego, California. New Jersey Date: May 14-15,
Connect with us at ManageEngine North America User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey and Sept. 19 and 20 in San Diego, California. New Jersey Date: May 14-15,
AFW on Corporate device ??
Hi team With the last update 2119.10 When I try to enroll a device with the MDM app, If I choose Corporate device, I'll get AFW profile on the smartphone.... There is a way to avoid the AFW profile on corporate device? and keep the AFW only for personal
Can't export to xlsx or pdf after upgrading to Version: 7.2.0 Build: 7232
I updated to version Version: 7.2.0 Build: 7232, since then I can no longer export reports in pdf and xlsx
Connect with us at ManageEngine North America User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey and Sept. 19 and 20 in San Diego, California. New Jersey Date: May 14-15,
Export lifecycle or entire settings on SDP Cloud
Hi everyone, Is there a way to export lifecycles and custom actions from SDP Cloud to another SDP Cloud instance? Or do an entire backup of SDP settings (including lifecycles and custom actions) to use a restore on another instance? Thanks regards!
[SDF-25829] How to add additional fields in ESM Site - Organization Details
Hello ManageEngine, i whish to add additional fields in the ESM-Site details. The reason is that for our support technicians it would be great to see this information directly in the ticket informations when you open the site information of the requester
Workflow for interface
Hi ALL. I need help with Workflow for my regional routers. I want create request to SDP if router has certain interface down more than 60 min? My plan is: 1) if interface goind down, OpManager run workflow 2) Workflow add delay 60 mins 3) after 60 mins
Is there a report that will identify what resources are shared with users directly?
We are trying to clean up our PMP and only share accounts with User Groups rather than individual users. Is there any report that can provide a list of resources that have been shared with any users? Thanks, Dave
Network Packet Sensor | NetFlow Analyzer
Cannot change the Department field on old tickets
We had a bunch of users imported without a department. We created 800+ tickets that were categorized as "department= Not Assigned We would like to change these tickets to have a proper department. Is there a script that allows for us to do this even if
Can IT Operations be run within the Facilities & Operations instance?
One of our customers asked a unexpected question the other day... "Would it be possible to run the IT Operation servicedesk function within the Facilities & Operations instance? We have tight cooperation between the IT teams and the Facilities teams running
What Mail Protocol for M365?
Hello - We've recently moved to M365 and need to reconfigure my Incoming/Outgoing Mail protocol. Can someone let me know how to configure and if there are instructions? A thread I found on here indicates EWS but I have not been able to get that working.
Automate Users Attributes
I want to automate a process where if a user is a member of a group it edits their user attributes. I can do this the opposite way (attributes add to group), but I'm having trouble the other way! I only see a CSV option? But that doesn't help me with
Restore deleted configuration (from trash)
Hi, Team, A customer of mine did some configurations, deployed them and then deleted and emptied the trash. Is there any way to check what the configuration was about? Checking the Audit Log Viewer I can see the actions (deploy, moving to trash and emptying
Access Denied error when executing post install custpom script
I modified installer (CorettoJRE, auto downloaded by EC, .msi), with: 1. Pre installation tasks: 1.1 - stop process java.exe 1.2 - stop process javaw.exe 1.3 - copy ca certs to temp dir 2. Installation task (not touched..) 3. Post installation task: 3.1
Does the Distribution Servers have to be on the domain
We are slowly moving to fully Autopiloted devices in our environment. We have to replace a distro server at a remote location and after it was autopiloted, we couldn't install the server software on it. Is there a way around this to utilize the distro
Set naming format in user creation template with creation rules and duplicate check?
I know that I can set attributes with a creation rule within a user creation template and also set the naming format based on country settings. But how does it work with duplicates if I use a creation rule? To bring some background information, we are
ManageEngine ServiceDesk Plus REST API - Get all conversations for a request or a change
Is there a REST api method available which can fetch all conversations for a request or a change? Also, is there same for adding a conversation to a request via REST api.
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