Assets and Licenses
Hi - I'm wondering if anyone else might have dealt with this issue and successfully resolved it. I'm working in ServiceDesk Plus, ver 8.0.0, and I came across a purchase order (PO) that had been delivered. It was marked "Approved" and when I went in to change the status to "Items Received" so I could close it, the system gave me an error message that reads: "Failed to receive 1 Item(s) as the Max Number of IT Assets exceeds the license" When I looked at the Assets Tab and clicked on the link
No notifications to technicians that are assigned during a request edit.
Hi I am trying to find out why technicians do not get a notification about being assigned a request. It appears that if the "Assign" button is used, the notification works fine. But if the technician is assigned during the editing of the request, then they do not get a notification. SDP 8.2.0 Build 8203 Dave
Age analysis report
I need to create a report that basically has these columns: Rep name Number of requests younger than 2 days total time Number of requests older than 2 days but younger than 4 days Number of requests older than 4 days Something to that extent. I can do further customisations if I understand the basics, I have basic SQL knowledge. Also, I need the number of requests but would like to be able to expand / pivot / drill down on each number to see the related requests. Is this possible?
Preventing technicians from using onhold
Hello, since there s'no mechanism in SDP to force the technician to add a comment for his action like a request status change we've decided to prevent them use the onhold status. In Roles management i disabled the check box Modify Due By and Allow stop timer, the overdue requests OnHold became Open with no possibility to make them OnHold again(for this role), but they still can set OnHold on non-overdue requests. Is there a way to prevent this status to be used at all or for some roles?
Support Centre Plus CPU Utilization
Hi Guys, I am running Support Centre Plus with Windows Server 2008 64 bits, the CUP goes up 100 % and I tuned the java the wrapper.conf and I changed wrapper.java.maxmemory to 768. The cpu goes up to 100% then it goes down, there is not much load on the server, thanks
Problem with Appmanager does not diplay data
I have a problem with AppManager, add a Vcenter, the Vcenter has ESX´s with virtual machines, was monitored for 6 days but a day7 failure, data not show en the monitors(CPU, Memory, Net, Disk), availability only displayed on the monitor What is happening?
chrome and incident/service catalog template
hi, anyone having issue with chrome while trying to click on any service catalog template? since last update 8.2 8202, when user want to issue service request and he try to click on any of the templates available, the templates links disappeared, by going to service catalog and try to click on any template there, nothing clickable! anyone having same issue? best regards,
Migration of Applications Manager 11 build 11210 with MySQL to a new server with Appmgr v. 11 with pgsql
I've configured Monitors and created actions and threshold profiles in one of my machines, Applications Manager 11 build 11210 with MySQL on ws2003 32 bit. Is there a way to export this data (alarms, monitors & threshold profiles) to some file, which can then be imported onto another application manager in a new server with Applications Manager 11 with pgsql on ws2008 r2(64bit)?
custom report for current asset value
Looking for a little help creating a report every month to see the asset name, asset tag, current state initial cost, current value and reaming life any help would be great
System Log entries
I recall there is a feature to limit the number of days log entries are kept in the errorlog table. Can you refresh where that is? Also, I know there are entries outside the limit - I have stuff showing back to 12/2012 in there.
ManageEngine NetFlow Analyzer Performance tuning steps
We all know that NetFlow analysis product are resource intensive as it parse the flow records received every second , the product should be tuned in a such a way that it accommodate all the flows received and generate accurate stats. The NetFlow Analyzer product is more resource intensive application and it comes with default tuning for 2 GB. If you have installed the product on a dedicated machine with plenty of RAM and CPU, you can tune the product additionally to get better performance. You can
notify when toner reached x%
Hi there, Is there a way for us to scan&monitors the printers (SNMP) to notify when toner level reached certain threshold? e.g. send email to support when toner is 5% Thank you in advance.
dashboard widget to show printers toner level
Hi there, is there a way to make a widget on the homepage to show/list all the printers we have, along with their supply level? I managed to add the OID for supply level in the device templates and successfully add it to the existing printers. Admin > MIB Browser Select MIB: Printer-MIB internet > mgmt > mib-2 > printmib > prtMarkerSupplies > prtMarkerSuppliesTable > prtMarkerSuppliesEntry > prtMerkerSuppliesLevel
Deleted Technician - Cannot Delete his Private Reports
I had a user that used to run an "unassigned workstation" report that he created and marked private. Now when the report runs a ticket is opened stating: Deliverable: Unassigned workstations - The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address. Is there a way to access this private report and delete it? Thank you in advance. Sandra
Firewall Port for Windows File Audit
Hello, We are trying to setup our windows file shares for auditing but need to know what firewall port needs to be open at the firewall as there is one that exists between our ad audit+ server and the target server.
Installing ADAuditPlus
I am trying to install ADAuditPlus on a Windows 2008 R2 Domain Controller. I am getting "A referral was returned from the server" error, with no other info. There is nothing in the logs regarding the install. This error pops up as soon as I click on the EXE. It is a brand new AD install, with a fresh install of 2008 R2 server.
firefox and attachment
On firefox (ver 18.0.1) the button Attach doesn't works
Dept Head Approval
Hi, When we create a Service Request, we can set an approver. We have a variable $DEPT_HEAD$ set. When the Department Head raises an Service Request, an e-mail of the Approval is sent to him. Is possible to make the approval automatically when the Department Head rasies the Request? Regards
SLA Violations not working as expected
We have a number of unassigned requests in our queue at present, some of which are out of their response/SLA times. Whilst the system seems to reflect the fact they have gone over their response time (i.e. notifications are sent to technicians and the symbol is displayed on the main requests screen), the SLA violated requests do not reflect that. Does anyone have any thoughts? Many Thanks Darren
How can I pass a href link through Rest API ?
Hello I'm get problem with passing a href link through Rest API. I want to create link to callback function and get problem with passing link. My API request (send throuth PHP curl script): TECHNICIAN_KEY=5..F&OPERATION_NAME=ADD_REQUEST&INPUT_DATA=<?xml version=\"1.0\" enco <Operation> <Details> <requester>test_user</requester> <subject>Request Subject</subject> <description> <a href=\"http://server1?callbackFunc\" target=\"_blank\">callback link</a> </description> <level>Tier 1</level> <REQUESTTYPE>Incident</REQUESTTYPE>
Turn Request/Ticket into a Project
Is there a way to convert a request/ticket into a project without having to just make a project from scratch and copying the information from the request/ticket? Under actions I see there is category to convert Incident to Service but not sure if selecting that what happens exactly.
Cannot change previous Purchase (PO) once at 8207
Hi, I'm currently at 8207 (in DEV) and all the PO created in 8127, I'm not able to use the save button. Please help
DEVICENAME variable in URL template returns IP Address.
Greetings all. I want to create a URL template and apply it to a whole bunch of web servers. The URL address configured in the template is pretty simple: http://$DEVICENAME$/ I then created a rule engine with a simple criteria that matches the host, and the rule I apply is: Associate a URL Monitor, TemplateName. When I re-ran the rule template on the required servers, the URL monitor was created but the URL contained the IP address of the server, not the hostname. If I rewrite the URL Template to
Does anyone know how to get performace stats of calls into a different website using HTML?
error messages dcconfig.exe
Yesterday I installed the latest version ... and now.. are receiving error messages dcconfig.exe szAppName: dconfig.exe zZappVer:0.0.0.0 szModName: dcconfig.exe szModVer: 0.0.0.0 offset: 00077ee0 Display various messages per day Any solution??. It is possible to turn back??
Activate 'Request Closure Code' on ticket resolution
Hi Team, We would like to start using the 'Request Closure Codes' when resolving tickets, but I cannot locate the setting to turn this option on. Can you please advise how to activate the closure codes and how to add the field to the ticket template? Thank you Amanda
Upgrade from version 8721 to 10200
Hi Support, Good day! Our customer is planning to upgrade their existing OP Manager NMS to the latest version. We are currently on the planning stage before purchasing an upgrade license and AMS. Can you give us details or upgrade path to be able to successfully upgrade our client's existing software version? Ex. from 8721 upgrade to 9000, then 9000 to 9100 and so on.. Thank you so much, Mark
Discovered Networks
Hi I have a problem with the Desktop Central. The problem concerns dicovered Networks. Central Desktop is installed on windows 2012 server. For some reason I can not find my network Workgroups. Strange because Windows 2012 Server sees my workgroups. Please, suggestions and help
Allow more than 50 tasks in Project task list
Inside the Projects module, allow more than 50 tasks to be show. We have large projects with hundreds of tasks that it would be helpful to view more than 50 at a time.
Turn off Windows Defender
Has anyone built a configuration that will turn off Windows Defender?
Registry file
how do i import a .reg file
DirectAccess for Remote Management
Has anyone configured the use of DirectAccess with Desktop Central? My DA clients are able to contact the DC server, but I am not able to start remote sessions on demand from the DC server to the DA clients when off-net.
Fortigate NAT Problem
Hi there, I have a Fortigate 400A firewall and I have enabled sflow on it's wireless interface,now net flow analyzer shows only my public IP address in sourse and dest IP list while monitoring Internet usage,I wanna to view the exact hosts LAN IP addresses. I have searched a lot and find that I must enable IP route-cache flow and IP flow ingress... but this commands are for Cisco routers.please help me to find equal commands in fortigate firewalls for this issue. thank you
How to notify the technician over sms on HIGH priority?
How to notify the technician over sms on HIGH priority? I'm using priority matrix. Need to notify technician over SMS when HIGH priority is set. Can't find how can I do that. Bussines rules can't make it work ;(
Creating a Service Request from an Incident ticket.
Dear team, I was reading that you are working on it, and for my company is too important to solve it asap, because most of the tickets are registered in SDP by email, and as you know, when it happens those tickets are categorized as Incidents with no possibility to change them to Request. do you have an estimated time to develop it?
Business rule apply - once!
How to make business rule, that will apply only once when request is open or edited.
Modify User Templates and Custom Scripts
Is there any way the option to add the ability to run a custom script in the modify user templates could be added to the next release? The option is already available in the user creation templates which is very useful, for example in passing fields into powershell scripts to create linked mailboxes across forests, create remote shares, permissions etc.
Any functionality or worflow for dealing with User name changes after getting married for example
Is there any way an ADmanager Plus to setup a task to handle when an existing user legally changes their name? For example, the company i work for used to have a custom program that from a high level would basially handle all the tasks associated with preserving user info when their name chaged. So for example it would create the new account in AD, move all the users data from their original home directory to a new directory with the new correct name, and also handle the exchange side of it preserving
Automate Modify Users
Problem - We have an HR system and they want to import the 'descriptive' information from the account in their system into the matching accounts in AD. Fields such as SN, Manager, SAMACCOUNTNAME, Etc.....would be updated. Is there any way to create an automation that will import a CSV of changes to user accounts in AD?
ADManger backupDB.bat does not work
Hi, when i execute the "backupDB.bat" the Backup-Folder and a zip-File will be created. But after some time the zip-File will disappear and the CMD will show the message: "Press any key to continue". So the Backup-Folder is empty. Please help! THX backuplog ######## [22:55:29:700]|[09-05-2013]|[com.adventnet.mfw.BackupDB]|[INFO]|[10]: BackingUp DB Started| [22:55:29:747]|[09-05-2013]|[com.adventnet.mfw.Server]|[INFO]|[10]: Creating new Server instance| [22:55:30:043]|[09-05-2013]|[com.zoho.framework.utils.crypto.EnDecrypt]|[SEVERE]|[10]:
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