How do i make sure all conversations and emails are normally marked 'public' ?
Hello all.
I am confused how the system decides which requests.. and which additions and responses to a request will be marked 'private' vs 'public'. in most cases we want every thing public . .
I found a response which indicated that i could change the processing.. but when I follow the
path outlined in the response I cannot find a similar configuration path in my system.
I suspect that the response was from an older version of Support Center Plus
We are running Support Center Plus version 790 build 7916.
Can you help me change
the automatic setting.. and most of the time make things public ?
thank you
Steve Pustell
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spustell
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