Dear,

 

We are currently testing SD+ and so far so good...

But still I miss 2 crusial features which are a bit of an anoyance.

 

Our Technicians use several incident templates...

What I would like is that the Technicians name is set as the person who is logging the ticket.

Second thing is when using a template, it's possible to add a solution and already close the ticket on save, but because there's no work log added, this template always comes back that it cannot close due to the work log.

The work log is a mandatory feature, but for several Incidents there's a fixed resolution time.

 

How can I add a fixed work log to a incident template?

 

Thank you