OpManager show "Error!" after Service Pack 9410
After applying the service pack 9410 on 64bit version 9200, the service OpManager starts, but the browser displays "Sorry! An error occurred". Anyone help me with this problem?
Stagger Inventory Scan
Is there a way to stagger the inventory scan so that it occurs at different intervals on different OUs or groups? This would be beneficial to us because some of our machines are virtual and sharing processing power.
Multiple devices are live, but appearing as 0% availability?
Hey There, I manage an enterprise probe monitoring ~250 devices of various types. Around 20 devices, (some switches and windows servers,) are up, functioning as live devices and generally working as expected, however in OpManager they are reporting as down. Some have been behaving in this manner for a while, some recently, though we've only just realised this is occurring. I have attached some snapshot screen shots to show what I am experiencing. I have tried the following: Rediscovering the
Software Inventory on Desktop Central (sorry this is in the wrong forum, i dont have a desktop central option to choose)
Hi, We are having a strange issue, where for quite a few software procucts, multipl entrys will be generated in the software inventory for the same versions of the same software. For instance i will see "SoftwareName" detected on most machines, but then the same software will be detected as "SoftwareName [Enterprise Edition]" and "SoftwareName [Express Edition]. This is three entrys for the same software. If i investigate the user machines, i see no reference in add/remove programs to Express
Service Help Desk and Zoho CRM
Hi All, I was wondering if anyone is using the Service Help Desk AND the ZOHO CRM - and if so, can they be linked? Thanks. Rob
Troubles to register service request SDP
Hi everybody. I expect somebody can help me. i´ve been using a free version of servicedesk plus with database mysql and i had not had troubles for the registration of tickets but three weeks ago servicedesk began to fail. When someone register a new ticket the application is locked as if you were saving the informatio so we need changing of tab to request and there it appear the ticket with all content. We think maybe could be necessary update the application then we did it. It has actually the
Memory Utlization-threshold
Dear Team, I want to monitor Memory threshold,Can we monitor? Example : Server had 32 GB physical memory.If memory utilization exceeded 30 GB. .I have to get alert. please update.. Regards. hussain
Use Arabic Languge with English sentenc in web interface
Hi i need to use right to left view in servicedesk plas so i change "Display Language" to arabic but i would like to use english sentence to all web interface sentences, so first need to translate all arabic sentence to english sentence that need big time and aslo i do not understand many of arabic sentence. i ask that is there any way like to copy and paste any file related to this topic or no? Regards, Mahdi
PMP - Unable to set a custom rebrand image
I am using the latest PMP v6.9 hosted on a Windows server platform. Unfortunately i don't seem to be able to implement a new logo (within the Rebrand config settings). I have created a custom JPG 210*50 in size and imported it into the system but it never seems to be applied even after a reboot. Perhaps the custom logo image need to be in a particular file format ?. Thanks.
HP Procurve Switch monitoring
Hi, I am trying to monitoring the hp procurve switch through snmp oid. I tried in internet i can't get much information.so please can you share me what are the metrics can we monitor with related oid mibs. It will be very useful. Thanks/regards surendar
I cannot edit the leased asset notification message.
I would like to be able to edit the leased asset notification message sent to requester. The message as-is is not formatted very nicely, and there are multiple spacing issues. If there is not an option to edit this from the admin panel, where might i be able to edit it in the database? I have attached a screen shot below
software no microsoft
I need to know if there is a list of non-Microsoft software that is updated with Patch Management
Cannot Change the AD User Attribute through AD Manager Plus
I have Purchased AD Manager Plus License before 2 weeks. I Purchased it to Change the Attributes of over 400 Users in Active Directory i.e. Enable "Include inheritable permissions from this object's parent" on all users. Unfortunately ADManagers is Unable to Change this Attribute, i have Applied this with proper Information and Correctly. But When i Check the Active Directory never has been Changed. I have tried on one user but still in vain.
Announcing Android App for ADManager Plus
Do you often find yourself performing administrative tasks, glued to your office desk? Have you wished that managing Active Directory from elsewhere became possible? Well, it’s good news to all android users as ADManager Plus App is here to take over. The App enables Active Directory Administrators and Helpdesk Technicians to Access/Manage the user accounts in their Active Directory environment right from their mobile devices. Using the app, you can o Reset Password o Unlock User Accounts o Enable
Windows Server - PMP icon on taskbar red after reboot
I have installed the latest version of PMP v6.9 on a Windows 2008 R2 server. It's all working fine except that the PMP icon on the taskbar is red and reports the service is not running. You can also not start or stop the service using this icon. The PMP service is definately running and working fine.... PMP website is accessible and working fine from other workstations. Immediately after installation the PMP taskbar icon was blue and interactive menu options were working fine... Stopped working
Object Access does not show file name only the folder it is located in
Is there anyway to show the file name too?
Is there a way for a task update to notify a PROJECT owner?
currently, it looks like if I want that, it has to be a milestone? OR is that what this is supposed to do? Associated Entity Notifications (Requests, Problems, Change, Project, Milestones) E-mail the associated entity owner when a task is closed
View for a day
Good afternoon, We are trying to setup a new view in ServiceDesk Plus (version 8.1.0 Build 8125) which will only show requests that have been raised today. While we can setup a view that shows this, it needs to be updated each day as it is tied to a specific date rather than 'today' which doesn't update the date. Is it possible to have a view that updates the date to today automatically? I realise that this can be done as a report but we really would like to have view to fit in with some new
Devices are not pingable, but show 100% uptime
Hi, I have discovered a number of devices in OpManager that are not pingable, that do not have monitoring enabled on them and with IP addresses not recognised by anybody within my organisation. I would happily remove these from OpManager, except that they show as being 100% available. Does anybody know of any reason as to why this might be happening? Thanks, SM
restore error SCP
I have problem witch restore SCP. I need help.
Password in sync, not true
I haven't found any patern yet, but when I do password verification, I get that password is sync but it's false. I've done a few spot check here and there. And when I try manually change the password or with a remote password change both attempts failed. But the verify still thinks that the passwd is sync.
Unable to share multiple resources to usergroup.
When multi-selecting resources for the purpose of granting access, if a user group already has rights to ANY of the selected resources, that group will not show in the resulting pick list. This makes it very difficult to ensure complete rights have been granted to a set of resources, if said rights have been granted over time or by multiple admins. Is there something I am doing wrong? Anyone else having this problem?
Password verification on a Linux
Hi. We are still on the evalution copy and I'm trying to see if it would would meet all of our requirements. On our linux servers, I'm trying to configure the password verification/change for the root account. I have a user with a ssh key set up between PMP a linux servevr but it does not work unless password is also sync. root login is disabled. So I need a second account to check it. Using the PKI wethod it doesn't work. SSHkey is good because I've put the sshd in debug on the target an I can see
Script switches to install agent
Hi Can you please provide an example on how to rollout the EventLog agent via GPO startup script including all the server variables I'm guessing its along the lines of EventLogAgent.msi /q /norestart SERVERNAME=myservername SERVERDBTYPE=dbtype SERVERIPADDRESS=myserveripaddress SERVERPORT=myserverport SERVERPROTOCOL=https SERVERVERSION=6020 but I cannot get this to work can you please advise
Automation of Execute MBean Operations type actions
Hi, How can we automate Execution of MBean Operations type actions through JBoss Serevr type monitor? I have added a JBoss Server type monitor and also associated the Execute MBean Operatins type action with it. Will this action will fetch data from the server at each polling interval? Can we set threshold value for it? Thanks in Advance Vipin Tyagi
In solution tab add attachment(s)
In solution tab need to add an opportunity to add attachment(s) thanks
What are you doing for Disaster Recovery?
We are formulating a plan for Disaster Recovery for our Applications Manager environment. I would like to know what other administrators are doing for DR and or what has worked for them. Thank you in advance for your responses. @ManageEngine what are your recomendations for DR?
windows firewall local desktop settings
hi, i have servicedesk installed but can only run it under local administrator. with a windows account i can't. i get messages that items can not be found. i guess it is windows firewall which is set by network policies. can you give me a list of items/programs that have to be added to the allowed items of the windows firewall on the desktop ? thank you ! kind regards, bernadet.
ServiceDesk Plus Tips and Tricks on Change Management - Best Practices Webinar
Presenter: Arvind Parthiban,Technical Advisor & Marketing Manager for ManageEngine ITSM Products Date: Tuesday, October 1st, 2013 Time: 11:00 AM PST | 2:00 PM EDT | 11:30 PM IST Duration: 45 Minutes Register Here We all know that change is the only constant thing! Every organization has had its share of success and failure stories while implementing change management. It’s not enough to understand the change implementation challenges that pertain to a particular environment. but also understanding
Import log on ELA
Hello, I try to import log with ftp scheduling every day but the log doesn't change it still static Regards Ahmed
Cannot import logs of any type except Windows Event Logs
I can't seem to import logs of any type other than Windows Event Logs - I only have 2 Log Formats to choose from: Windows Event Log and Eventlog Analyzer Archive. I have tried adding my own Log Format Name, but the import simply returns to the 'Imported Log Files' window with no results. Has anyone had this issue?
Duplicate request - selected Product resets
Hi! SupportCenter Plus v 7.9.0 build 7923. Whenever we duplicate a request, the Product field resets to "Select product" instead of whatever was chosen on the primary request. Often, but not always, the duplicates also drops the contract information so we get an informational banner on top, stating that there is no contract information for the request. Then we have to edit the request, empty the user name field and select the Account once again, then type the user name and update the request. Mostly
Linux server migration
Has anyone had any experience migrating their existing SDP data over to a new install using Linux servers? I've been able to install the software on the new server and can bring up the initial logon page and log in as administrator/administrator so I know the server is working in that regard. However, once I restore a good backup from my existing server I am no longer able to start the new server using run.sh it fails at the point of AdventNet ServiceDesk [FAILED] I then ran the setcommonenv.sh
Problem servie desk no star.
Hello, I need help. I install the SDP and no runnig. See image. What the reasons error????
Workflow running in loop
I have a checking status workflow, that want to running in loop. That means it will keep on checking and will alert me when it is fail. Is it possible?
Trouble - Import Requesters from Active Directory
I want to make an import users from active directory, but I do not see the complexity of the AD Credentials, by which I want to make importing data are correct (I checked)
Lots of suggestions
We would like to be added to early releases, and beta testing for Service Desk Plus. Here are a few things that we are suggesting as improvements based on our experience with this and other products. 1. When replying to an incident or request, provide the option to change the status in the same screen. This will eliminate another step. 2. In the iPhone app, have a way for it to distinguish from the main screen the difference between an incident assigned to the tech, and unassigned. It’s hard to tell
Postgres.exe using 100% CPU
Hi All, We've recently discovered that Postgres.exe has begun using 100% CPU. If we restart the ServiceDesk service, CPU usage drops down to a normal 20% average, then suddenly jumps to 100% at random and stays there. We don't have any custom scheduled tasks configured that may trigger this event. I've had a look at the serverout logs but I cant find anything that may be useful to us. What I am seeing a lot of in the serverout logs is this: [08:51:42:103]|[09-13-2013]|[com.adventnet.servicedesk.asset.util.AssetUtil]|[INFO]|[21]|:
Workstation Scan: software uninstalled and reinstalled every scan
Hi, I have problem with some workstation (agent 1.0.12), looks like it's only related with IBM webSphere Application Server and MyEclipse Blue. Scan 1: uninstall of both application Scan 2: installation of both application Scan 3: unsinstallation of both application Scan 4: installation of both application and so on (see image below). Can someone help me with this issue.
Feedback's on Project Management module
Please post your comments and feedback's on the new Project Management module. Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
Next Page