SD+ Agent
Hi
Two questions about the agent
1. We installed the agent with SCCM and when I tracked the installations and how they reported in to ServiceDesk I noticed that suddenly I had lost 830 clients in SD+ that says they don't have an agent installed. The daily scan sees that the client has an agent and thus doesn't update the SD+ database with the info that it has an agent even though the SD+ show that the client doesn't have an agent. A restart or a manual scan does update the agent info in SD+ but not a schedule scan. It didn't loose all clients. roughly half.
Summery:
Best regards
Peter Samuelsson
Sodra Skogsagarna
Two questions about the agent
1. We installed the agent with SCCM and when I tracked the installations and how they reported in to ServiceDesk I noticed that suddenly I had lost 830 clients in SD+ that says they don't have an agent installed. The daily scan sees that the client has an agent and thus doesn't update the SD+ database with the info that it has an agent even though the SD+ show that the client doesn't have an agent. A restart or a manual scan does update the agent info in SD+ but not a schedule scan. It didn't loose all clients. roughly half.
Summery:
- Install agent with sccm
- SD+ gets info that client has agent (verfied)
- SD+ doesn't show info about agent version or port but has agent id in database
- Schedule scan doesn't pick agent info up
Is it possibly to manual edit the database or should I just wait for users to reboot? Don't feel like scanning 830 clients?
2. I have a client where the aeagent.log shows
[11/08/12][08:11:38][AEAgent.cpp][614][INFO][13084] ::start to take delta scan.
[11/08/12][08:11:38][AEAgent.cpp][490][INFO][13084] ::Command to execute C:\Program Files\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[11/08/12][08:11:38][AgentUtil.cpp][63][INFO][13084] ::ExitCode is 0 and return.
[11/08/12][08:11:38][AEAgent.cpp][496][INFO][13084] ::The command executed successfully.
[11/08/12][08:11:38][AEAgent.cpp][490][INFO][13084] ::Command to execute C:\Program Files\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[11/08/12][08:11:38][AgentUtil.cpp][63][INFO][13084] ::ExitCode is 0 and return.
[11/08/12][08:11:38][AEAgent.cpp][496][INFO][13084] ::The command executed successfully.
[11/08/12][08:11:38][AEAgent.cpp][621][INFO][13084] ::Periodic Delta scan succeed.
[11/08/12][08:11:39][FileAccess.cpp][65][INFO][8220] ::Failed to open the file C:\Program Files\ManageEngine\AssetExplorer\bin\agentdata.xml
[11/08/12][08:11:39][httphandler.cpp][478][INFO][8220] ::InternetSendRequestEx : AssetExplorer Server -> computername
I have checked the security rights on the folder with a computer that works and they are the same. I have reinstalled the agent no change. The computer has restarted.
Where do I start to look next?2. I have a client where the aeagent.log shows
[11/08/12][08:11:38][AEAgent.cpp][614][INFO][13084] ::start to take delta scan.
[11/08/12][08:11:38][AEAgent.cpp][490][INFO][13084] ::Command to execute C:\Program Files\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[11/08/12][08:11:38][AgentUtil.cpp][63][INFO][13084] ::ExitCode is 0 and return.
[11/08/12][08:11:38][AEAgent.cpp][496][INFO][13084] ::The command executed successfully.
[11/08/12][08:11:38][AEAgent.cpp][490][INFO][13084] ::Command to execute C:\Program Files\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[11/08/12][08:11:38][AgentUtil.cpp][63][INFO][13084] ::ExitCode is 0 and return.
[11/08/12][08:11:38][AEAgent.cpp][496][INFO][13084] ::The command executed successfully.
[11/08/12][08:11:38][AEAgent.cpp][621][INFO][13084] ::Periodic Delta scan succeed.
[11/08/12][08:11:39][FileAccess.cpp][65][INFO][8220] ::Failed to open the file C:\Program Files\ManageEngine\AssetExplorer\bin\agentdata.xml
[11/08/12][08:11:39][httphandler.cpp][478][INFO][8220] ::InternetSendRequestEx : AssetExplorer Server -> computername
I have checked the security rights on the folder with a computer that works and they are the same. I have reinstalled the agent no change. The computer has restarted.
Best regards
Peter Samuelsson
Sodra Skogsagarna
Topic Participants
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Charles Arokiaraj Ignatius
bpercival
ServiceDesk Plus
Franco Blank