Software deployment: Stuck in Ready to Execture
Hi, I recently setup a patch deployment for Adobe's latest version of flash. We have a "custom dynamic group" setup that targets all the computers we are managing with Desktop Central (approx. 241 computers total). I deploy the "Configuration" using the "Deploy" button and set the schedule to "Install during startup". The status of the "Configuration" just stays as "Ready To Execute" I found this KB which explains when a "Configuration" will switch out of the ready state. As I test I have rebooted
Last Contact time for a PC and Lenght of Time on-line afterwards
I know how to obtain the Last Contact time in Scope of Management. I have not found the Last Contact Time listed for automated reports (Last Scan Time is listed). Is it possible to add Last Contact Time to the list so I can produce a report that lists both the Last Scan Time (I interpret this as meaning Last "Successful" Scan Time) and Last Contact Time? Also, does DC keep track of when a PC initially connects and how long it stays connected? I have a few sites that may have network issues
Access to Change module
Is it possible to nominate certain requestors to have access to the Change module? We have some situations where it is necessary to seek approval/input from the business regarding certain changes - and I'm not sure if/how this is achievable in the current system .. We are running version 8206. Thank you.
DeskTop Central8
Hi There, Is there a way I can deploy one MSI first and the run another? I mean the in the same install i.e run 1.msi then run 2.msi within the same package? many thanks Calum
SelfEnroll a device with AD authentication
Hi The self enrollment with AD authentication had an issue when i tried to use it: the device is enrolled with a profile that i deleted from MDM I tried to restart the server and clear the histoy and cache of Safari but everytime it load the old profile in the Ipad installed profile DesktopCentral Version: Desktop Central Component Version Details Desktop Central Server 8.0.2.69 Desktop Central Windows Agent 8.2.68.W Desktop Central Mac Agent 8.2.60.M MDM Android Agent 8.2.60.A Desktop Central DS
Remote control window
Hi, Is there a way in which the remote control window can be moved onto a different screen, when using a machine with 2 monitors it would be useful to be able to move the remote control window from the main screen to the extended screen, (in my case from the left screen to the right screen). Thanks. Geoff.
Microsoft rereleased Patches for Sept 2013 show original release date in DC
I have not approved all the MS patches for automatic deployment by DC becuase of the many reported errors for the Sept 10, 2013 patches. The vulnerability database was updated 9/23/13 at 7 AM Central Daylight Time. 4 Security Bulletins (MS13-067, 072, 073, 074 ) and two non-security patches were updated 9/12/13. I see no MS 9/12/13 released patches in DC. Are the listed patches in D the re-released versions or do I need to wait until they are distributed via DC? Thanks, Mike
Real-Time USB Audit Alerts....
Hi, I have seen some posts about supporting real-time USB audit alerting in the near future. This is a feature we are desperate for. There are some users we simply want to monitor rather than block. The USB audit report can only be sent daily. This greatly restricts our ability to be reactive with users who are permitted to use their USB ports.... Is there a road-map for this? We literally want to be notified immediately when certain users plug a device in to USB, and right now the only way (in
Linking with Exchange 2013
We recently migrated from our Exchange 2007 environment to Exchange 2013. Right now, ADManager can see the Exchange 2007 servers and mail stores, but it cannot see the Exchange 2013 servers. Exchange 2013 does not have an installable MMC console anymore, it's all web-based administration. So is there a way to allow ADManager to view the Exchange 2013 servers so when I create new users I can have those mailboxes created on the new environment?
MS SQL Monitor
Hi, we have here a single MSSQL server running a lot of bases and we need to check only one. Can appmanage check only one base ? best regards Mc
DRIVE F:
Hi My Server don't have a DRIVE F defined but appmanager send me a lot of SPACE alarms. my version is 11300. It's a bug ? Best Regards Mc
Database filters - exception in filterdetails
Hi all, I seem to have broken the Database Filtering somehow :| I put in a filter and saved it, but it output the following error: [Exception in:/filterdetails.do] 8 And that error is all I see when I go into the Settings|Database Filters page. Anyone else experienced this?
Automated ticket generation for selected resources
We are looking at the Service Catalog feature in ServiceDesk. Can you set automation up in ServiceDesk to automatically generate tickets or tasks for a specific technician when a particular resource is selected? We need the ability to present the user with a New Hire request form, and when they pick particular applications, tickets are generated to the owners of those apps. Thanks. Dave
End User's Password Expires?
I got an email from a Technician this weekend saying he received a message that his password had expired: To my knowledge, there is no way to set an expiration time frame on a technician's account...any ideas how this might have happened? Thanks, Mike
Opmanager API
I've seen multiple threads in which the question is posited: "how can I update device notes in bulk?", and the answer I've seen involves importing a .csv file. Can the same thing be done via the Opmanager API? Assuming this is possible, I would appreciate a more detailed example for the url structure and format than the one provided in the following link (I'm using Opmanager Build 9200). On the following page, http://www.manageengine.com/products/support-center/help/adminguide/api/api.html#rest,
ServiceDeskPlus on Centos 6.4
Trying to install SDP on centos 6.4 fresh install. The install process stops after "Preparing Java(tm) Virtual machine" and nothing happens. Can anyone help please? below is the output from the console: [root@sd ~]# ./ManageEngine_ServiceDesk_Plus.bin -console InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ...................................
Minimum Password Age
I am having a problem with some password resets failing with the following error; adssp.error.native.change_pwd_min_pwd_age_set We do not have a minimum password age set or rather it is set to 0. Passwords should be able to be reset immediately after a previous reset and this is true if we reset them through AD. Any assistance would be much appreciated. James
Add Device with Web Server but No SNMP and Not Pingable
We are installing some devices from a third party that we need to monitor, but cannot make any changes to them. They do not respond to either pings or SNMP. They do however have an HTTPS web server running. I tried both Discover and Add Device, but they fail I assume because they are not pingable. Is there a way to add them so that I can monitor just the web port?
Template Projects
Hi; One of the great benefits our support desk see in the projects section of the new release is handling repetitive mini-projects. The obvious scenario in our business is creating and supporting a new staff member. They need equipment, security access, domain access, application access, training etc. Most staff have unique needs, but most of their requirements are generic. In our environment the responsibilities for each of the tasks to get a staff member going are not achievable by a single technician.
What order do Event Log Rules get applied?
When I create a new Event Log rule, how do I know when it's being applied and how? I have 20 Event Log Rules, but I have no idea if events are being passed through all the rules and what they're matching.
How can I delete the unsolicited SNMP traps?
By mistake, network manager made the all of the network devices to export the SNMP trap on debug level. There are more than 15,000 unsolicited SNMP traps to be deleted. How can I delete those? Thank you in advance. Sangchul Jung Telemant
Interactive Services Detection - Password Manager
Hello, since I've installed the actuall version of Password Manager Pro for a POC on a W2K8 R2 Server I get these annoying pop-ups. "Interactive Services Detection" C:\Program Files (x86)\Internet Explorer\iexplore.exe Is there a solution available to resolve this issue? I found a topic named "Interactive Services Detection" but the link was not valide. Kind regards, Paul
Netflow Analyzer don´t show me interface in cisco router 3845.
Hi ManageEngine, i have a problem with my configuration cisco router model 3845 and i would like help yours. i have two others routers but different model (model 2821), and Netflow show me the graphics the both interfaces (inbound / outbound). Please, i need help for this problem. Thank you,
Does PMP 6.9 support 2048 certificates ?.
Hi Everyone, We are using latest PMP 6.9 (6903) on Windows Plaform and are attempting to install our own SSL certificate for the HTTPS web interface. We are using the "KeyTool" instructions within the FAQ to create a keystore and request a certificate; http://www.manageengine.com/products/passwordmanagerpro/faq.html#ssl Unfortunately we are having a problem at setp 3... Submiting the CSR to a CA. It appears we are attempting to request a 1024 size certificate and the minimum size now available
Import user group from LDAP
Hi, How to import from AD the group? Can anybody help please?
Opmanager upgrade from 10000 to 10200; web interface no longer responding, etc...
Just upgraded our 10000 instance to 10200 and nothing seems to be working anymore.. I don't see the child processes pinging or sending SNMP requests. The web interface is no longer responding. wrapper log below: STATUS | wrapper | 2013/08/29 09:54:59 | --> Wrapper Started as Service STATUS | wrapper | 2013/08/29 09:54:59 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS | wrapper | 2013/08/29 09:54:59 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS
Issue with SLA Report - MSSQL
Hi We have used below report to show us the Response and Resolution SLA this Quarter as per a previous forum post. After the latest upgrade to 8211 we get some weird figures that I believe is not correct. Both Response SLA and Resolution % is the same and it keeps on being the same everyday. Priority % Resolution Overdue % Response Overdue % Resolution Met % Response Met Low 1.709401 1.709401 98.290598 98.290598 select pd.priorityname "Priority",CAST((sum(case(isoverdue) when 1 then 1.0 else 0.0
Is it possible to further customize the dashboard?
Trialling ManageEngine, the boss asked if it was possible to have customized dashboards that would show different information depending on the target audience. For example, a Dashboard for an IT Admin might have different info to the info that an IT Manager can see. I think that is a really good point - but I cannot see a way to do that. Its only you can chose from the 6 default items, and can only view via host groups. Is it possible, and if not is it on the roadmap?
Password, logging in credentials
Just downloaded manageengine service desk for eval, trying to login using credentials on screen, ie administrator and password administrator and it says incorrect .. great start any ideas anyone ?
How to Rename a report?
I have found that when I build a report, I cannot go back and rename it. The attached image is of a header for a report. I did not specify which tech it was for when I started it. Now when it is auto generated the only way I know who it is for is by the title of the email it comes in or by drilling down into the data. How do I edit this? I have also noted that I cannot save\copy a report as a different name. It does not use File management logic. ie: save open report x as report A. I would expect
Disable a Support Group
Hello, I've been asked to disable a support group, we do not want to delete it, We would like to have the closed tickets stay in this group. We would like to close the group so no one can make tickets for it from now on. How would you disable a support group?
copy SLAs and Business rules To Other sites
Need the ability to copy business rules and SLAs to other sites that will use the Same Business Rules or SLAs
error after i upgrade to latest version of application manager
STATUS | wrapper | 2013/08/10 11:07:26 | Launching a JVM... INFO | jvm 1 | 2013/08/10 11:07:26 | Error: Management agent class failed : Bad version number in .class file ERROR | wrapper | 2013/08/10 11:07:26 | JVM exited while loading the application. STATUS | wrapper | 2013/08/10 11:07:31 | Launching a JVM... INFO | jvm 2 | 2013/08/10 11:07:32 | Error: Management agent class failed : Bad version number in .class file ERROR | wrapper | 2013/08/10 11:07:32 | JVM exited while loading
ServiceDesk connection problem
Hi, everyone! My ServiceDesk Plus sudeenly stopped working. I was checking a request from one of my clients and suddenly it crashed. The connection was reestablished but now, when I want to read a request I got this error: Any idea of how to solve this issue?
Highly Available Servicedesk
Is there a supported configuration for making ServiceDesk highly available by putting it behind a load balancer?
Importing assets with "Expired" status
Hi, I'm importing a lot of assets using csv files. I'd like to import assets with Status "Expired" instead of the default status ("In Store"). How can I do this? Is there a configuration file where I can modify this setting? Thanks and best regards, Sutot
Alert Profiles - Low traffic threshold
Hello, I would like to know if there is a way to set an alert system to trigger when traffic on an interface goes *under* a threshold, not just when it's exceeding a threshold. This also would help investigating some kinda network problems. We're using v.7.0 b 7002. Thank you Flavio
GINA page not loading
I am using ADSelfService Plus as a trial until we can verify it will meet our needs. I have GINA installed on a test workstation, and the buttons show up properly on the control-alt-del screen. When I press "Reset password / Unlock" it takes a few seconds and the follow screen shows up. It will show "loading" in red text with the circular indicator for a few seconds and then shows the following page. How can i resolve this?
Central monitor management for enterprise edition
The enterprise edition should come with centralized monitor management for ALL functions you can do on a poller. Your Site24x7 platform does so why not AppManager. We pay a considerable amount a year for the platform and this is a glaring problem.
AD SelfService Plus Force Enrollment
Regarding AD Self Service Plus Forced enrollment, there is little doco on this and given the fact that it could effect large numbers of users in a large directory I need to know more about it. Apparently it edits the logon script. Is this the per user logon script you can set when you open one user's properties in AD? Will this interfere with a logon script applied by group policy? Is there a way to have it only apply to certain OU's or users rather than have it apply to all non-enrolled accounts?
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