Upgrade to 8212 may have broken API Attribute "requesterEmail"
We have an app that has been submitting tickets to SD+ for several years with the attribute "requesterEmail" to set the requester. The app uses a technician account called "Self Service" to submit via API. But after upgrading to build 8212 yesterday, the requester is now being set as the "Self Service" account, rather than using the "requesterEmail" value we're sending. Nothing has changed with the app submitting the API attributes.
Is anyone else using the API value "requesterEmail"? If so, have you encountered this same issue after upgrading to buile 8212?
Please help!
Please help!
Topic Participants
Demetrius
ServiceDesk Plus
Shanmugam Palaniappan
Dean Ryan