T-SQL - Select and change
Hi All, We are running service desk plus 8.1.0 Build 8101 on SQL 2005 I need to create a query that does the following... Select all tickets that have a status of either "resolved" or "closed" and have a group name of "group name", then alter the group name to be "different group name". I am not sure which tables I should query for the data, please can somebody help? Many Thanks G
ADSELF SERVICE PLUS ISSUE
i have an issue concernig the starting of windows servicefrom ADSelf Service so when i try to start it Automatically its stopped Regards
Mobile site
Its great we got the mobile version of the site but how do we direct our clients to use it? Most versions of mobile sites auto direct you to the mobile version when you hit the site if it detects a mobile device... With ADSelf service will they need to know the url as the only route? kinda useless if so. My students will never access it that way.....
Recommended Practice for Self-Service Reset?
Hi. I'm reviewing our implementation of ADSelfService Plus. Please can you confirm whether the set of questions provided with the product are intended for real-life use or only e.g. as sample questions for evaluation purposes? One or two of them seem weak. Also, is there a recommended or best pratice minimum number of questions that should be answered in order to reset a password? We are using questions-only for reset and not e.g. SMS. Thanks OS.
Single Sign On Login Issue
We have enabled SSO and its working fine on in LAN if we mention ithelpdesk but when we try the same using ithelpdesk.xyz.com it does not work . While it's in the same domain xyz.com Server alias is configured as ithelpdesk .xyz.com in service desk can you please help
purchase order
hello i create a purchase order for some asset components and receive the items it wont get assigned to the wanted site and i've to enter it manually and that a hard job when i've a large quantity how can i solve it?
WMI/SNMP and Network cards
Hello, Is it possible to monitor network cards using WMI only? We have a couple of new servers that do not have SNMP installed and so we are monitoring purely through WMI. We are picking up most information but the network interfaces are not displayed and when you try to rediscover you get an error message saying that SNMP is not running and so network cards cannot be found. Any ideas? Many thanks Stuart Cookson
Problem when trying to update version 8201 to 8212
Dear, When trying to update the servce Desk Plus 8201 to 8212 is giving the following error: sorry, uninstalling is not currently supported I've tried all versions 8202 to 8212 and all give the same error. How can I solve this? Attached the logs generated. I appreciate if someone help me.
On-Call
Has anyone had any success setting up a business rule that automatically assigns tickets submitted after hours to an On-Call Technician? In our organization the on-call technician rotates every week between 4 - 5 individuals. Thanks
Where is the list of all CSV formats for import into SDP?
Hi, I am looking for a reference document that lists all the formats of CSV files that are used to import data into SDP. like Users, departments, catalogs assets etc. If you can point me to the link with the info it would be really helpful.
Upgrade version 6.1 to OpUtils 7
I want upgrade to last version. But, Is possible backup and restore my data and configuration? Is There servi pack for this issue ? Regards I use the free edition 6.1
Tickets "On hold" change to "Open" when they receive an email answer
Hi all, I'm using SDP 8.2.0 (8208), and when any ticket has the status "Onhold" and the client answers the ticket sending an email, the ticket automatically change its status to "Open". I'd like to know if it's possible to change this functionality, I'd change this and when this happens, change to another status that I have, not "Open". Thanks for your help! Regards
Will the updated Change Management module support multiple approvals?
We have some specific workflows for some changes that we would like to incorporate into SDP. One of them is software changes (we develop in-house software). We currently track these using Requests which works well. We submit these to multiple individuals so the approval process is perfect. However, when we create a new software change, we associate the change w/ all of the requests. However, we need the ability to have multiple approval workflows. For example, we will submit the change to the business
Change Management Workflow
ManageEngine Service Plus will be implementing the following features really soon but I'm hoping these can be implemented on Service Plus On Demand as well because we are unsatisfied with the current Change Management features Option to create multiple Change Templates and specify a workflow for each template. Support for creating a normal template and an emergency template with each having its own workflow. Notifications based on roles - Option to configure the roles ( Change Implementer, Analyzer,
Crystal Reports: Closed Tickets by Customer changes counts when adding Priority Grouping
Greetings all. New to the system and doing some Crystal Reports development and ran into an interesting situation. I first created a report to show closed tickets by Customer. This returned a count of tickets for each. I then joined the prioritydefinition table to further group the closed tickets for each customer by priority. When I ran the second report, the sum of tickets for the priorities was less than the "non-joined" report. I went through the report and validated some of the tickets
Workflow to rediscover
Hi, I have created 1 workflow to rediscover all my routers during the night. I mention that all routers have as display name the router name without the domain name: VGSKBRA01, instead of VGSKBRA01.domainname.org. Every night the re-discover is completed successfully. When looking more closely I have found out that i have more routers in OP-Manager. I have seen that for some devices another one was created with the full DNS name. Any idea if i'm doing something wrong or is this a bug? In the notification
data/report unavailable
We’re not seeing any data or statistics based on the snapshot below. The last time it received packets from the devices was last sept 23 What has caused this? What to do to resolve this? Please help. Thanks
Recovery Problem after Crash of SDP Server
Hi everyone, Our SDP Server crashed a few days ago and we're trying to install a new server. We have got backup files which has extensions as ".data" . Our server was running on Windows 2008 R2 x64 Enterprise Server and the db was MySql. Build was 8.2 with 8211 build number. Now, we have installed a fresh copy of Windows 2008 R2 x64 Enterprise. We have downloaded the latest version of SDP (8212 build) and installed it with the MS SQL 2008 Std Server config. (We have realized that there was
how to add device withou snmp to template
Hello. I want to manage a wireless lan adaptor which is WLI-TX4-AG300N. However, it's not in the list of default device templates. So I want to add the templates, but to do so, I need to have sysOID. I don't really know what it is, so I want to use query for it, but for query I have to have snmp authentification. How can I get the sysOID for the device? If anyone knows how, please help me! Thank you.
BackUp Scheduling
Hello, We are using servicedesk plus 8.2.0 Build 8212. I have enabled the backup scheduling everyday and it is working fine. On configuring i got this query. Example: I have scheduled the backup everyday at 10 AM.On the same day at 5 PM my server crashed .I will be taking one hour to bring back the server alive.I can restore the servicedesk with the backup taken at 10 AM and the data after 10AM - 5PM is lost. Is there any possibility to schedule the backup in hour basis ? So it will save the amount
Send a reply template from business rules
We have a number of standard responses we would like to send back to users when they log a service request. I can't see any way of doing this in the business rules - am I missing something? Essentially what we want to do is, for example, if somebody requests a printer PIN then it logs the request and sends back an email advising them how to log in to the printer portal and change it themselves then auto close the ticket.
I get 'Clear' alarm actions with no corresponding Warning or Critical alarm
Hi, on a few of my monitors I routinely get Clear alarm action emails, but there was no corresponding Warning or Critical alarm. Why would this be happening?
User that is active directory is not in manageengine service desk
Hi User that is active directory is not in manageengine service desk. The user was created a long time ago in service desk, but he was first added as a contact. He was then added as a user, but that was also quite a while ago. Regards, Marek
Export to csv
Hi, In the Execution Status screen there is an export to PDF, but not to csv, is it possible to have this added to all sections that are missing this. Thanks. Geoff.
Enable "Pass-through" Authentication V2
Good afternoon. Earlier "Pass-through" Authentication worked without problems! Now it does not work! The request to developers to lay out the step-by-step instruction how to start this function or to correct the mechanism that "Pass-through" Authentication it was easily adjusted!
IPAM Links not working
When we go to the IPAM Plugin for OpManager none of the links or tabs work. You can click on them and nothing happens. I've tried other browsers and computers as well restarting the server. Here is the output of the chrome debug console... GET http://manage.tusc.k12.al.us:7080/themes/oputils/styles/general.css 404 (Not Found) MainLayout.do?selectedTab=IPAM_GROUP&selectedParentID=IPAM&ProdName=opm&pluginMode=inline:52 captureEvents() is deprecated. This method doesn't do anything. CommonUtils.js:162
Oputils Config File Manager SNMPv3 don`t work
Adding Cisco devices in Config File Manager with SNMPv3 don´t work for me. I have included the relevant mibs, configure the remote ip with the snmp engineid and creat a user for access. Everthing in the manual is done correctly but the Config File Manager will not work. When I add the same device with the same snmpv3 credentials in the switchport mapper the devices will discovered corecctly. I have capture the packets which the Config File Manager send. There are 2 request with snmpv3 and then
Error while upgrading "Some default product types [Printer] is not available"
Hello, while upgrading from 8027 to 8100 got the following error: "Migration has not started as Data is Improper. Some default product types [Printer] is not available. So please contact the serviceDesk Support team" run the following query: select * from componentdefinition Componenttypeid;Componenttypename;;Description;Resourcetypeid;Resourcecategoryid 1;Computador;;Computador de Secretária ou Tower;1;2 2;Portatil;;Computadores portateis;1;2 3;Impressoras;;Impressoras;1;2 4;Digitalizador;;Scanner;1;2
Multi currency
Idea for Multi currency to use in ServiceDesk plus(Purchase, Asset cost and depreciation, Contracts...etc), the currency rate updated automatically from internet (Bloomberg, Reutures,..etc )
Trouble Migrating from 8125 to 8200
During my upgrade from 8125 to 8200 the process eventually ends with the following message: "Sorry, uninstallation is currently not supported." What log files can I provide to try and troubleshoot this issue? Thanks.
Request Import via Excel - a couple of issues
First - I'll give you props... I asked for this feature 3 years ago (or something very similar) and finally!!! It seems to work fairly decent other than: The Support Rep field does not map automatically. All the other fields do though. We 100% need the ability to send emails on creation - to both the contact and the assigned Support Rep. Other than - we are cool with this and will use it on a very regular basis.
Password policy for ADManager
Hi there I try to do a bulk import of users into Active Directory on Windows 2008 using ADManager. There is a default for setting the Password with the same value like sAMAccountName, which our server policy doesn't allow like any good server policy should. I didn't find anywhere where I can change this. Can anybody tell me where I can change this? Thank you Peter
Change router's IP address in NFA
Hi all, I'm about to change the source IP address that a router uses to export flows to NFA via the "ip flow-export source" command. If I just make the change on my router, NFA will see a "new" router appear on the new IP address - I don't want this to happen. I don't want to lose the history I've accumulated in NFA or any settings/reports for that router, etc. Is there any way in NFA I can change the IP address of a router to match the "ip flow-export source" command? many thanks, alec --
Hotfix 8212 released
Dear Users, Hotfix over 8200 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html ServiceDesk Plus 8.2 ReadMe New Features in 8212 (Released on: 17 September, 2013) SDF-52310 : Group Notification - Notify the selected Technician in the group for the following operations of the Request. PickUp Assign Merge Link\DeLink Problem Associate\Dissociate Change Associate\Dissociate Add\Delete Attachment SDF-52415 : REST API support
Business Rules - Additional Actions to Perform
There are a few additional actions I would love to be able to perform when a rule is triggered. 1. Edit Custom Fields. 2. Send an email to ANY email address, I would be able to fill this out in the business rule. That being said, I would love to be able to Add non-technicians to the "E-mail the following technicians when the Business Rule is executed." section at the bottom of the business rule page. 3. Change Site or department. 4. Add a note or task.
Failure when trying to update from 8203 to 8212
Hi, When I am trying to update from build 8203 to 8212 I am receiving a failure message and having to rollback. I have attached the logs so can someone please take a look for me and let me know what's going on. Regards, Damien
Notify about new Announcements
can we send a e-mail if a new a Announcements is made :?:
delete resource
hello when trying to delete resource in service request designer i get "cannot delete, asset in use" how can i find out what is using it so i can be able to delete it
Problem on Task Link in notification email
Dear Support Team, My customer using SDP 8.1.21 and facing the problem about the link in email. Technicians who have assigned the tasks and get the notification email but when they click the task link in e-mail, they see the log-in page which not complete pages as in the attach image (while the incident link in notification email is okay). please help to solve this problems. Best Regards,
Scan on Startup
We've installed the agent in a workstation and it was successfully added to the CMDB by scanning the IP of workstation. Scan at System Startup is enabled but when the workstation is restarted, it doesn't seem to be scanning the workstation and the Last Scan Date is still the time it was added to the CMDB.
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