Business rule doesn't allow to clear the rep
If I create a business rule that moves a ticket to a different group I can't set the support rep as 'unassigned'. E.g. if I want to set the support rep I can set it to a specific rep but there is no option to set it to 'unassigned'. If the rule is applied and the assigned rep is not available in the destination group the group is not changed although the rule was triggered.
Topic Participants
thomas.desmet
SupportCenter Support
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