Case: Some incident with an specific category (business rules?), should also be printed to a printer when created. (a installed printer on the server).

This would work as an active worksheet printing for tasks that 3 party should perform. In our case laying a network cable at a specific location (example our halls), so that the network staff can perform the configuration afterwards.

The people laying the cables, are working active in the halls/on the floor and do not have time to check e-mails and print with regular time intervals. Also only a few of the staff have a computer. They are 3-party and do not have direct access to our network or services.

Adding a printer at a specific location, they could check for print(tasks/jobs to do), and don't need access to an computer etc.

Best Regards

Jan