Auto assign tech - assigning in vacation technician
Auto assign technician assigning a tech that already in vacation. What I did wrong?
Display more missing updates as available
Hello, short Question, Section Patch MGMT --> Views = all Patches there are shown 41 missing Patches in the first Tab, but the selection of available Patches is limited to 29 Patches. Display Error? Mistake from me and my configuration? regards Maik Computop Wirtschaftsinformatik GmbH Schwarzenbergstrasse 4 96050 Bamberg Germany
HTML5 Remote Control
It would be great if remote control was HTML5-based rather than Java so support could be provided using an iPad.
Project Management module missing and Asset Summary lost after Upgrading to build 8.2
Hello, After upgrading from build 8121 to build 8200, we don't have the project management module an Asset Summary does not report any value. Please find picture attached for your information/reference Fyi, we were not noticed for an error after upgrading (upgrade successful) Looking forward for your feedback soon Thanks, Jedidia Andriamanampisoa
ERP Sync with SCP using API
Hi, I have been creating a CSV file from a ERP system and Support Center has a scheduled import of those files. included in the CSV are Accounts - Additional Fields. We are renewing our license and would like to implement this integration further if possible using the API so i have a couple of questions to check if this is an option. The ERP has an ID that is unique but SCP has the Account name as unique so this has been a problem when the name of an account in the ERP system is changed from XXX
Is there a way to navigate to problem related tickets by clicking the graphical representation shown in the dash board?
Hello SD Team, Is there a way to navigate to problem related tickets by clicking the graphical representation shown in the dash board. It navigates to the corresponding tickets,In case of incidents,requests & change orders. Similarly can we navigate for problem tickets as well. Attached the screenshot for reference, Please check and let me know. Thanks Praveen
Edit request without sending email.
We are using Service Desk Plus hosted on our servers. I often have to make changes to requests and usually its not important for the employee that made the request to see those changes. My problem is that for every change or edit that you make it will send an email to the person that made the request. Is there a way to turn off the email notifications? Or better yet is there a way for me to choose when I want to send a notification about an edit and when I dont. .
Upgrade failed
I just ran the update to build 8121 and forgot to turn off the manage engine service and forgot to take a backup. Is my installation borked? I can get to the logon screen but when I try to login it waits for about 3 minutes then displays a bunch of exception error gook. What should I do? yes yes i know i should have backed up... i'm an idiot. Please help!
Daylight Savings
Good Afternoon, We have noticed that our service desk does not have the correct time since we have moved into Daylight Savings time. Please advise a fix for this. Kind Regards Richard
unauditted workstations report
hello how can i generate a report showing unaudited workstations for the last 30 days thank you
MAC Address Report
Hi I need to do a report to collect all the mac address on the PCs registered on DesktopCentral, but i can't find in the custom report the field "Mac address" or "Phisical Address". thanks Stefano
Two ideas for app repository
1- Maybe I didn't find the option: Possibility to disable the mail-notification to the user when I add a new app 2- Possibility to add a not-free app without VPP File. In our company the user had the possibility to buy a business app using the company creditcard registered on the Apple-ID Thank you
Configuration template - turn off autoupdate for Adobe Flash
Hello, I already use the configuration templates to turn off autoupdate of Adobe Acrobat and Java. Could you provide a similar template for Adobe Flash (ActiveX and non-IE)?
Is there a disable Adobe Flash updater configuration template being worked on?
I tried to use this script (flashautoupdate.txt) but it did not work. I renamed the file to flashautoupdate.vbs, setup a custon script and deployed it. The script ran successfully according to DC. But my Flash setting is still set to Allow Adobe to install updates (recomended). Did I do something wrong? Is there a Disable Adobe Flash being worked on?
Service Won't Start after 80279 Update
I updated our Desktop Central installation to 80279 and now the service won't start. The event viewer shows an error that says: The ManageEngine Desktop Central service terminated with service-specific error %%-1 I'm also seeing MySQL startup events and shutdown events that correspond with the service start and stop.
ManageEngine OPManager Backup
Dear Concerns, We have OPmanager 9 (64Bits) and its running smoothly. I took data backup from (MAINTENANCE DATA GUI) many times but since last few days i unable to take OP MANAGER backup as its consuming many hours and GUI BACKUP tool continue to running for infinite time. There are many files made in Opmanager TEMP folder (SQL file size around 4.7GB) during backup procedure but backup is not finish. Kindly guide me about the same. Arshad
Unable to start AD manager plus
Hi, Were having an issue regarding AD manager plus, tried to start the service, but it wont start. See error below after I execute RUN.BAT: +++++++++++++++++++++++++++++++++++++++++++++++++++++ Starting Server from location: C:\ManageEngine\ADManager Plus Port 80 already in use. Change WebServer port in <ProductHome>/conf/server.xml Problem while Starting Server !! C:\ManageEngine\ADManager Plus\bin> +++++++++++++++++++++++++++++++++++++++++++++++++++++ Hope you can help us on this. Many
project management roles
I am trying to understand the implications/permissions with each project role. Can someone verify/correct my assumptions (the manual is very vague here): project admin - project module super user, can do anything project manager - can do anything within a project when the project admin has assigned this role to them but cannot create nor delete projects team lead: I do not know can someone comment? team member- can view projects they are members of but cannot see other projects? What does assigning
Migrating SQL
Wondering is it possible to use a SQL Server 2008 for the backend database? And how do I repoint to it
Ticket Reply duplicating cc'd emails
We have noticed that since the last updated to 8211 that any ticket that has cc'd emails on it, as soon as you do a reply, the cc line on the reply has all email addresses duplicated. Is anyone else having the same issue?
I get an error "Error Occurred, An error when processing the request"
Hi, I get an error "Error Occurred, An error when processing the request" I get it specific on generating a custom report When I want to Generate a User Audit Report I want to filter on: - Column Name: Username - Criteria: from user group - Value: <one of my user groups> What am I doing wrong. All other eports work fine, also user audits based on other criteria filters. I have working Build 6900 Regards Paul
SD+ Agent
Hi Two questions about the agent 1. We installed the agent with SCCM and when I tracked the installations and how they reported in to ServiceDesk I noticed that suddenly I had lost 830 clients in SD+ that says they don't have an agent installed. The daily scan sees that the client has an agent and thus doesn't update the SD+ database with the info that it has an agent even though the SD+ show that the client doesn't have an agent. A restart or a manual scan does update the agent info in SD+ but not
Task template doesnt have technical grouping populate
When creating a service request and under Service Workflow Settings when I add a task, the Group field does not populate with the technical groups I have created. It does show all the technicians in the technician field though. Appreciate your urgent assist with this please as I am stuck on this configuration limitation. PS: I think an email option should be set here so that people who ask a question can be notified via email should someone reply. also have the option to uncheck receiving emails
Edit the subject of a logged call
Is it possible to edit the subject-line of a logged call? Users have the tendency to ask multiple questions per e-mail of which only one applies to the IT department and then we receive a call labeled "Fwd: Re: Re: Library Talk" but the IT-question is password related. Or a call-subject is "Re: Password" but now the question has changed to software purchases etc. It would be convenient to change or edit the subject so that it is easier for an IT technician to pick up a call (an not assume it is password
My Closed Tasks View
Add to the dropdown on the tasks view to View My Closed Tasks.
ServiceApprovers in REST API
Hi I am running build 8212, and trying to update the request's approvers using serviceapprovers tag in EDIT_REQUEST operation, but it doesn't work. I assume, by passing the values in serviceapprovers tag, they should be replaced by the current values. I am also wondering how adding stages would work? Just notice editing other fields like editor works quite fine, but serviceapprovers doesn't work. Am I missing something? Thanks
Incident/SR Templates
One of the main problems I have is the fact that you cannot create a template to base other templates from. As an example, I created about 20 incident templates and about the same amount of SR's from scratch because you can seem to duplicate a existing template. Im not sure if there is a way to do this but I havent found it. Would be great it this could be added as a feature
Report: average time between two different ticket's status
hello, we would need to generate 2 custom reports. the first one is: average time between template change from "default request" to a custome one (named "gestione rda"). the custom template has two task. the second report we need is: average time between single task completion. thank you, mario zelaschi italian institute of technology
Rest Api issue (operation name GET_REQUESTS)
Rest Api issue (operation name GET_REQUESTS) http://localhost:8080/sdpapi/request/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=A88FEA4D-28B4-416A-90BC-A6D5698C09F4&INPUT_DATA=<Details><operation name="GET_REQUESTS"><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>5</value></parameter><parameter><name>filter by</name><value>All_Request</value></parameter></operation></Details> Please help me get the GET_REQUEST working. As per admin guide the input parameter
Windows Process Monitor Availability
I am using a Windows monitor to monittor resources on a Windows 2008 server. I have enabled a few processes to monitor as well. One process in particular does not run on the server 24/7. This process runs only at certain occasions. I would like to monitor the CPU and memory utilization of this process when it does run but find that when adding it to the process monitoring I am receiving alerts due to it not being avilable. I have tried going into the advance settings and setting "Poll times consecutive
Question on SDF-51426 (Notify requester when technician is assigned to a request).
How can I configure this please?
HTTPS Certificate
Hi, i need to manage an webservice and need to install a certificate ( HTTPS SITE ) what's the procedure ? we're receiving Cannot parse WSDL - Next character must be ">" terminating declaration "%ContentType" tks in advance Marcus Version 113
90th Percentile vs 95th percentile marker
I have a need to show my reports with 90th percentile marked rather than the provided 95th percentile as is the default. Is there a product setting that would do this. I am unable to find it. We are in the midst of an evaluation and so far I am impressed with the value of your product.
Report with specialist missing data
Helow! Please tell me how generate report by specialist with missing reason field?
ManageEngine EventLog Analyzer 8.6 - Now Available!
ManageEngine is glad to announce the availability of EventLog Analyzer 8.6 (GA) – Standalone Edition and Distributed Edition for download and evaluation (30 day trial). This release is bundled with enhanced Security Information and Event Management (SIEM) features such as: - Cloud Infrastructure Log Monitoring · EventLog Analyzer supports Amazon Web Services (AWS) EC2 Windows instance logs. You can collect, analyze, search and archive AWS EC2 instance logs in a centralized location with EventLog
ADAudit 4.6.0 Build 4611 Release Notes?
Can somebody provide the release notes for build 4611? We've installed the latest build (4611) but are unsure what has been addressed/fixed. The release notes on the update were for build 4610. Thanks! Chris
Tasks and Projects - how to filter out closed
Hi, Once we have completed a project we close it but this is still displayed on the all projects or all tasks, I am aware you can apply a filter but I would not want to do this every time, also in a years time we will have lots of Projects and tasks that are closed, I am aware we can delete them but then we would lose our historic data? Thanks James
adself service plus - can you remove the ports and have just the link
Hi There, adself service plus - can you remove the ports and have just the link. for example if you have your url pointing to http://selfservice:8888, is there a way to change it to just http://auissas9990205 without the 8888.
Integration with Service Desk Plus
Hi; I am running Service Desk Plus 8.2.0 listening on port 443 (working fine) I want to integrate our OpManager 10.200 with Service Desk. The integration worked fine via HTTP, but now when I attempt to apply the 'sdp.keystore' file from Service Desk, OpManager simply 'spins' and does not accept the configuration. I have modified the file 'ssl_servicedesk.bat' and added the correct password for -keypass and -storepass values but it doesnt work. any suggestions?
Cisco 1941
can we configure a cisco router 1941 for Wan rtt monitoring?
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