Can the Agent create new asset?
I'm moving towards using ServiceDesk Plus for my asset management, and trying to figure out how it will fit into our workflow.
Right now we have the 1.0.15 agent deploying through GPO. I have Scan at Boot enabled, and can see from the registry entry that the lastscantime is recent.
However, I do not see this asset within the inventory. Is it possible for the agent alone to create a new item within the inventory, or is some other action (manual "new", scheduled scan) required first?
If the latter, how do others ensure that new hardware is captures within the inventory quickly and accurately?
Right now we have the 1.0.15 agent deploying through GPO. I have Scan at Boot enabled, and can see from the registry entry that the lastscantime is recent.
However, I do not see this asset within the inventory. Is it possible for the agent alone to create a new item within the inventory, or is some other action (manual "new", scheduled scan) required first?
If the latter, how do others ensure that new hardware is captures within the inventory quickly and accurately?