Change Category Template Components
Hello guys, at the home page of ServiceDesk Plus you have the Category Template which contains : Application login, communication, email, hardware... etc. How can i add a new IT Service to appear on the drop down categories menu? I added a service at IT Services List but there´s not that much to do over there, rather than changing the title ( i changed Communications to Comunicaciones ) but the new service did not appear. I know i did not explain it so good, but maybe its enough. Thanks in advanced.
Not using anonymous user is mysql possible?
Hello, I have been trying your product and it seems that I keep getting errors when connecting to mysql. I am doing this on a GNU/Linux box with CentOS 6.4 and MySQL 5.1.69 I can connect to mysql, create databases and change anything I would like with multiple users. It seems java is trying to run the following command: /home/<USERNAME>/ManageEngine/ServiceDesk/mysql//bin/mysqladmin --no-defaults -u <USERNAME> --password=<PASSWORD> -S /var/tmp/mysql.sock --port=3306 -h localhost create servicedesk
How to add contracts to purchase orders?
I'd like to be able to add the order of a contract to a purchase order, but I can't figure out how to do that. For example, I want to order a Thin Client, but I also want to add a support contract for that Thin Client.
Associating requests and requesters
Is it possible to associate existing service requests and/or requesters to a different account?
Notification on Escalation not customizable??
Most of the notifications can be customized by the administrator. It seems that the mail sent during the escalation procedure is fixed. Biggest disadvantage is that there is no link the the request. Also the technician is not listed in the mail. Is there a way to change the layout of this notification?
ManageEngine Desktop Central : Oct 2013 - Patch Tuesday support - status update
Hello Everyone, Good day. Quick update on the October, 2013 Patch Tuesday. The below patches were supported 11.00 AM EST Yesterday. New Security Bulletins : MS13-080 - Cumulative Security Update for Internet Explorer (2879017) - Supported MS13-081 - Vulnerabilities in Windows Kernel-Mode Drivers Could Allow Remote Code Execution (2870008) - Supported Security Update for Windows 7 (KB2862330) update. Not Supported. Due to BSOD problem. MS13-082 - Vulnerabilities in .NET Framework Could Allow
DC online documentation out of date...
http://www.manageengine.com/products/desktop-central/agent_installation_access_denied.html?dci Needs to be updated to reflect the current Windows operating systems: Windows 8 and Server 2012...
Firewall ports when DesktopCentral is managing clients in a DMZ...
An article exists on the DC Web site called: How to set up Desktop Central in a Demilitarized Zone? http://www.manageengine.com/products/desktop-central/installing-dc-in-dmz-how-to.html The article explains: Ports to be Opened in DMZ: When Desktop Central Server is installed in the DMZ, the following ports should be opened in the firewall to allow the Desktop Central Agents to communicate with the Desktop Central Server. 8020: Used for agent-server communication and to access the Web console 8383:
Office 2010 Deployment - This update package could not be opened
I am attempting to deploy Office 2010 from a network share with Desktop Central. I have had success in the past doing so, but it seems like lately any time I try, I get a failure. Tried with the client's Windows firewall on and off, and there's no third party AV or firewall installed yet. I have ensured the Admin$ share is enabled, file and print sharing is turned on, and so on. Both sets of fixes from these two files have been applied as well: http://www.manageengine.com/products/desktop-central/enableFirewallSettings.txt
E-Mail Command - add resolution and close
Using one email, is it possible to update a request with a resolution and close the request? A resolution is mandatory for us in order to close the request, and I'd like to accomplish this with just one email. I only have it working by sending two separate emails, one operation to EditRequest, and another to CloseRequest.
Servicedesk 8213 version error fetching mails and merging requests
Dear all, Since i updated SD to latest version the mail fetching is not working. It works for a while and it stops suddently. It happens each time an e-mail containing the requuest ID in the subject enters the mailbox. Also when i try to merge two or more requests i get an error: "FAILURE :Problem while trying to merge this threaded request with the selected request." I think the mail fetching error could be related to this as the system is not able to merge incoming mails containing an existing
DueBy Time set incorrectly by one hour plus or minus when edited across US Daylight Savings time change
There a problem with the programming code for the time on the DueBy field that is either automatically adjusting (or possibly failing to adjust) to correct for Daylight Savings changes. I noticed it because I have several requests that I set last week before the US time change on Sunday Nov 3. I set them to 17:00 (5 pm) on various dates in November and December but now they are all displaying the due time as 4 pm. Here is a scenario to reproduce this problem on any existing request in a US time
How do i get to asset details from "Problems" and "Changes"?
Hi, a neat feature of servicedesk is the ability of associated a "Problem" or a "Change" to many assets ("Assets Involved"). Unfortunately i cannot find any way to get to them. If i click on the "Asset Involved" section it allows me just to change the assets involved. Furthermore the adding asset wizard lack of searching functionality. Our customer has 2200 assets and abviusly he has problem finding them. What can be done about that? Thank you
"others" on graph
Boa Tarde! Estamos realizando um piloto com a ferramenta de Service Desk e esta tem se comportado muito bem. Atendendo os KPIs estabelecidos, robusta, completa, e customizável. Estamos bem satisfeitos com a solução! Quando gero determinados relatórios, no gráfico, os resultados menos representativos são agrupados gerando uma fatia grande de "outros" que prejudica a plotagem do gráfico. É possível remover isto do gráfico ou evitar que as informações sejam agrupadas? Anexei uma print para que entendam
Import list of networks
Is it possible to import somehow a list with networks with local credentials "SNMP". My idea is this because we have 196 different network ranges from different classes, and create one by one, insert same info except network range is very boring. To be worst, we have different SNMP communities for printers and networking.equipments. With all of this, anyone has a solution? Regards
Network Backup Errors
Need some help. I would like to get backups scheduled to run to a network location. Thus far these have failed. I keep getting the same error email. Is ServiceDesk using the Local System credentials in the ManageEngine service? Any help is appreciated. I've attached a shot of the email error. Regards, Bob
NTA the version professional
Guys, I teste the NTA and it install the versioon professioanl, but, the insformation in site is this version is descontinued. I to make downloads verion
Email Commands
Is it possible to send one email to add a resolution and close the request? A resolution is a mandatory field for us.
Alert profile - play an alert sound for client user !
Dears, I've defined some Alert profiles on my ELA which are working fine! However i was looking for a way that when an Alert occurs, ELA plays an alert sound for the client user to notice ... I didnt find any ready-to-use option in Alert profile, but i was thinking is it possible to implement with Script code ?! Please help me ..
IPSLA SNMP QUESTION
Hello Community, I have set the snmp community RW string to public1 and set the snmp community string RO also to public1. Is it possible to have the same community string for both RW and RO? Cheers Carlton
Internet Explorer 10 query
Hi I need to know the number of computers with Internet Explorer 10 installed. Is it posible? Thank you Maria
Exchange in conjunction with SDP
Is anyone using Exchange with SDP? We've been told that it works and have been given some kind of documentation saying so, but the fields aren't available to edit. We're coming from a spiceworks installation that attaches to our helpdesk e-mail. When new e-mails are received, SW pulls the e-mail and creates a ticket out of that e-mail. Is this functionality available in SDP?
Remove Devices from NFA9
Hello Community, Can someone please show me how to remove devices from NFA9? Cheers Carlton
Documentation Feedback
Hi All, Please share your feedback about the product documentation, How to and Knowledge Base articles of Desktop Central here to help us evolve the content and make it more useful. Cheers, Ananth
Can I lock a field from editing?
I would like to lock a field from being able to be edited after the request is created...is this possible? For example, I do not want the user to be able to change the description field. I have a user who refuses to use the discussion notes but would rather just update the description and keep adding notes. Management wants notes added. Can I block them from updating once the request is created? Thanks
Exchange 2010 Monitoring
Hello, We are on OpManger 9 (9101). I like to know if this version work well with monitoring Exchange 2010 services. Thanks ahead, TT
Software Module for new implimentation
Hello, This is my first post here. I'll try to be specific but I'm am new to ServiceDesk. Our company has roughly 175 PCs and laptops throughout the facility. We've deployed the agent and scanned all of the systems. Yesterday I was starting to work on software and making sure that the proper license codes are being allocated to the right workstation. I decided to start on our Win 7 installs. I went to scanned software and moved Microsoft Windows 7 Professional from 'unidentified' to 'managed'.
Asset scanning of Chromebooks possible?
Our district will be receiving roughly 9000 Chromebooks in the next month or so. We were wondering if anyone was able to successfully run an Asset Scan on them from ServiceDesk? If not, has anyone found a way to scan them with the Linux script from ServiceDesk? Thanks, Alex
technician not available
hello when i create a service request in the designer and continue to the workflow configuration and create a task i do not see the technicians that i have in the the list of technicians
Sharepoint integration
When we can have sharepoint integration with service desk plus? Is there any timeline defiined>
purchase order assets
hello when receiving items in purchase order the asset gets added in the appropriate place but i it wont show for technician that have some restriction until i assign a site for the asset.
Problem with update from SDP 8127 to 8200
Hello On the test server, I try to make upgrade from version 8127 to 8200. When I run updatemanager, i see an error: === root@ubuntu:/opt/ServiceDesk/bin# sh UpdateManager.sh -c Press i to Install v to View installed ServicePack versions e to Exit Choose an Option:i Enter the patch file to install:update.ppm PPM Installation failed. Please contact the support team. Starting mysql server Unable to start the DB. Possibly server is running if so Please shutdown the server
Translate
Hi Dears I need to translate a help part of the software for my employee. how i can translate it to my custom language and rewrite it as well as i need. which part of source should be change? is there in the application resource or another places? for example in the picture i need to change whole of the text to my custom text. please Help me Ehsan Best Regards
Unaccounted data
Hello. I have problem. NetFlow analyzer 7 was collect data from routers but for last time i see unaccounted data for all collector. Speed of interface shows 0.00 kbps but when i see the traffic graph i see that the data are shown. Do you know what is wrong???
Can I change Priority Names once live?
Can the Priority names be modified once records have been created using those priorities? For example, we had someone configure ME for us and they used 1 - System-wide Outage and we want it to be 1-Any Outage. Can I do that? Does ME use and store foreign keys to represent the priority and in turn the Name will be polled separately when presenting data in lists and on reports? Hopefully, this makes sense...I need to change the Name text of our priorities...can I? Is there a list of what other
Unable to login using radius with PAP
When trying to login using radius with PAP the PMP system identifies itself with the loopback address 127.0.0.1 instead of the external IP. How can I change this to the external IP as the authentication fails due to using the wrong IP. BRGDS Henk Plantjé
user duplication
hello a number of user gets duplicated in requesters without any data about the user, what is causing this problem?
IP SLA OUTPUT QUERY
Hi Community, Can someone please take a look at the attached output and let me know what is meant by 'violation'? Also, why the output show's violation from one source and not a violation from other sources even the location is the same. Cheers Carlton
How can I change the export CSV to a different path
Good afternoon experts, How can I change the export CSV to a different path when I want an inventory report. What happens now is attached.
Misunderstanding about automatic assign technician
Dear Support, I need to make sure my understanding about automatic assign technician. I've defined the responsible technician in the incident category and I think that when I choose that category, SDP will assign the responsible technician which have been defined automatically but it doesn't. So, I need your confirmation about this feature that SDP can or cannot automatically assign technician which was defined in "assign to technician" in incident category. If it can, How do I configure in SDP
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