I've got the question from my customer while customizing the incident/request template about they need more requester information which defined in SDP such as "Employee ID" or other additional fields such as the unit that requester affiliated with i.e. "Division","Section" or even the "Nickname"

Can I add these data in the "Requester Detail" section of the incident / request template? and How to do so?

Best Regards,

Narin Chaipredanan