OpManager doesn't start after installation
Hi all, Just tried to install the demo version of OpManager. Installation seems to be succesfull, no errors or anything else. But OpManager fails to start. I tried installing in through the One Click option and the Advanced option. Both with no luck. I'm installing it on a Windows 2008 R2 Server, with SQLExpress. Hope anyone can help / this a an evaluation killer for me... Thank you in advance! Regards Below is some information that might help troubleshooting. OpManager Service This service is configured
Is it possible to provide a URL to a report
Wondering if anyone knows how I can provide a link that takes a technician right to a generated report.
Spercific WMI counters not working
Hi all, I am having issues with the Disk read/write bytes and disk queue length WMI counters. When I add the counters to a Virtual Machine (they work fine on a physical machine) they do not work nor test. In this instance we require these stats to be pulled from the Windows OS, as the servers in question are hosted in a public cloud and we are unable to use the vsphere API or run snmp queries against the underlying virtual infrastructure. I can successfully run a powershell string which querys
Add more devices to Ping
Hi, Good Evening. I would like to perform ping test from a device to many other ip based device. Currently i could see ping test happens with only the devices which are added in the OpManager. But, as like URL Monitors under Admin page, i want to know whether OpManager has an option to add IP address to have a continues ping test and alert if it is not responding. Thanks in advance. Best Regards, Saravanan. V
how to monitor aix errpt report??
dear sir I would like to monitor the error report (errpt) on a Aix server with OPmanager would you give me some suggestion or detail solution. thank you
Custom reports
Hello, Is it possible to create totally customized reports with Opmanager? I would like to have a daily report that contains certain traffic graphs from different (types) of devices as well as cpu usage and some custom graphs. It would be nice to be able to just select some graphs to display and type some header above it to explain the graph below.
Map Layer2 topology
I am using the Map Layer2 topology, but it is not showing the switches. I have 10 SW assets and all configured correctly with the community, but the drawing does not show the other SW. Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Netapp stats
Hi, The volume stats (volume size, available space...) that Opmanager pulls in for my netapp fas 3020c are completely wrong, completely different values than what the netapp device provides through the ssh command line. Can someone please advice. Perhaps there is a better compatible MIB that someone knows of. Thanks
Office 365 Incoming mail issue
We have deployed Office 365 with an SMTP Relay server. I cannot get the incoming mail settings to accept in ServiceDesk 8.0.0 Build 8009 There should be no auth needed for this server No combination of settings seem to work Please advise
SLA milestone notification are not received
Dear, We have an issue in the SLA milestone notification! I have configured customized SLA notification for response and resolution. But none of the assignees and owners receives the notification. could any body can help ,because we have issues in production environment . SLA 's are getting attached but when response time exceed to 50% ..user is not getting warning breached notification to their mails. Remedy ITSM 8.0 looking to hear from you in next future. Thanks, Rakesh
Version 10100 - Hardware monitoring giving false positives
We're running version 10100 and we're noticing false positives on the hardware sensors. We rec'd a failed power supply alert this morning from opmanager for one of our VM Hosts and verified it was a false positive. Both p/s are green, the HP SIM and iLO status showing p/s running normally. Has anyone come across this error? From OpManager: Hardware Sensor : Power - power supply 1 power supply 1: failure status From HP iLO: Subsystems and Devices Subsystems and Devices Status Fans OK Temperatures
Enterprise - Move devices to another probe
Hey We have just had our OpManager converted from Essentials to Enterprise, and all the devices was stuck in the same probe. My co-admin, delete the probe server (Old essentials) this week :( How can I move the devices / rules and everything to a new probe ?
SBS 2003 cannot monitor AD and Exchange at same time
I'm using the free version right now, I can't seem to find a way to monitor both. Just trying this on an SBS 2003 server that holds all roles. Is there a way to get the Exchange AND AD monitoring to work? It seems like it is one or the other.
Emerson-Liebert 30 KVA UPS
Emerson-Liebert 30 KVA UPS Load and UPS Status not displaying Parthiban
OpManager Upgrade to 11100 Problems
I recently upgraded to build 11100. I also upgraded the NetFlow Plug-in and the IPAM / SPM Plug-in. After the upgrade, I have many problems logging in using the AD pass through authentication using Google Chrome. I finally had it working for two hours and then it stopped working and tells me Invalid username and/or password.It does work with IE browser. Chrome browser version is 31.0.1650.63 m When I log in using IE browser, the IPAM and SPM plug-ins do not work. Everytime I click on the IPAM or
workflow edit/add issue
Hi there, OpManager build: 10100 2 issues with regards to workflow: can't add workflow to an existing device the only way to add it is by creating new workflow on that particular device can't edit workflow to include other device pressing [save] after editing simply removed the added device(s) Are those known issues? Thank you for your advice.
Email Subject Encoding
I use PowerShell scripts to run nightly integration jobs and send email from PowerShell to the ticketing system when errors occur. These emails look fine when sent to Outlook but Service Desk Plus shows the subject as =?ASCII?Q?HR Integration Message?= When it should be just "HR Integration Message". I've tried using different encoding from PowerShell including ASCII, UTF7, UTF8 and UTF32 and all cause the same problem. Strangely though, when I use Unicode, the subject is rendered as: 䠀刀 䤀渀琀攀最爀愀琀椀漀渀
Reset Password/Account Unlock Link Not Displayed
Some accounts (mine) that have been set up do not get the Reset Password/Account Unlock link option. Also I purposely locked myself to see if the report would show and it does not show that my account locked & unlocked. I am an admin for this application. Thanks
Allow logon to terminal server
Hi, We have a problem with our user creation template. Helpdesk create users with multiple templates, and sometimes the parameter "Allow logon to terminal server" is not configured as well in the Active Directory user account. Helpdesk can't change this parameter in the template, it's check by default. So helpdesk must uncheck the parameter "Deny this user permissions to log on to remote desktop session host server" in the Active Directory user account. Do you know this issue ? Regards.
Homefolder
Dear support, since last update on ADM (Product version:6.1.6/ Build no:6160) we do have problems at the creation of home folder for user account. We create user accounts through templates. We set up the path with T:\\server\share\%username%. Permission are set with: Allow %userName% Full Control This folder,subfolders and files Allow Administratoren Full Control This folder,subfolders and files checkbox - inherit is activated Folder will be created during account setup process
UpdateManager skip FileAttachments
Hi, I have a small issue when i am upgrading the SCP system using UpdateManager. I have Tivoli TSM on the server and that backs up everything in the file system and that is how i want it. but the "Issue" i am facing is that UpdateManager backs up FileAttachments before updating and this results in a very very very long update process. Can i run UpdateManager with some param -SKIPATT to force UpdateManager to skip backing up FileAttachments ? Best regards, Valdi Hafdal URL : http://www.vlink.is
Viewing traps
I need a way to see all events recorded by a device in the device view, in a device view I can click "Show alarms" under "Actions" but I don't see traps. There is no way too see this as far as I know, please tell me where too find it or could you make a feature request for this. Thanks -Helgi
Solutions Editor
Hello, I am currently copying an existing Troubleshooting Guide document into the SCP as individual Solutions. So I am copying and pasting items into solutions and then working to format them so they show up ok in SCP. This is incredibly error prone. It seems that the formatting capabilities of SCP just dont work very well with making bulleted lists or numbered lists, especially when working with text that has been pasted in from an existing word document. please tell me that this will be addressed
OpManager MIBS for NetApp FAS 3220
Hi, I'm having problems importing the MIBs for our new SAN (NetApp FAS3220) has anyone beeen successful in importing the the NetApp supplied MIBs into OpManager? MIBs attached.
new hardware health features and dial graphs
Hello, I've few questions about new hardware health features (Opmanager v10) and dial graphs : Hardware health tab We've got an HP Lefthand Storage array. This hardware is discovered as a Linux server and some hardware counters are not properly configured (see screenshot below : fan speed empty, power 0 watts,...) - how to modify these SNMP OID hardware sensors for this category ? - how to modify thresholds to create alarms on hardware sensors ? An hardware monitors sub-menu like in screenshot below
Time spent report grouped by support group
Good morning, We are trying to run a time spent grouped by support group. Specifically, we are looking for a report that shows the time spent on "On-Call" tickets (designated by the on-call checkbox in the ticket) but broken down by the tech support group vs the technician. Is there a way to do this? So far I've only found how to group it based on the tech, not the tech group. I'd love to be able to create this with the built in report creator, but I'm guessing it will have to be a scripted report....
AIX disk problem
Hi, we have 4 Aix machines there. one of the AIX macheines' disk show all the disk partions and utilizations,but rest of the servers not. I checked Performance polling is enable for AIX. kindly give me suggestions for this... Thanks, Tulsi
Remote control customer server/desktop
It is about remote desktop when workstations are in a remote site. (with only private IPs) I suppose that the server connects to the network that makes the connection with the workstation. Maybe it will be necessary to install an agent by hand on the remote site. Is it possible to get some documentation about the way the connection process? I would like to know exactly how the flow works.
Problem with Account - Additional Fields in MSP build 8203
Hi There is a problem with Account - Additional Fields in MSP build 8203 If you rename a Configuration Item Types, such Account in Accounts, then go to a page with Account - Additional Fields, this page just disappears and Add Field button does not work. If you rename Accounts in Account back, the page with Account - Additional Fields displayed normally.
installing 7.9 SP 2.2. with MYSQL
Hi Guys. I'm installing the 7.9 SP2.2 in a new server (W2003 server) to migrate from old server. When I install it in the new server, it selects the PSQL as default database. After install, I need to change this to use the MYSQL that is installed in another directory. I used the ChangeDBserver.bat utility to use the MSQL databae, and the "Test" is ok. But when I start the ManagenEngine service It doesn't find the Data Base. I suppose that i need to put the MYSQL actual directory in any configuration
Server health monitoring not working opmanager
Hi, I'm new user op manager.I installed op manager centos 6.4 64 bit.I want to monitor all of my server,such as vm ware esxi,centos and windows server.At first i discovered all linux server.I see service monitor working but performance monitor not working.I see my all linux server snmp running and i add Credential Details, but when i want to test Credential than it show SNMP Passed CLI Failed Failure Reasons CLI Incorrect Login Parameters I cant understand how to resolve this issue or i think missing
SQL Server 2012 support With SeviceDesk Plus
I was wondering if SQL Server 2012 is supported by ServiceDesk Plus? Specifically version 8.2.0 build 8214.
Edit solution by whom created it.
Hi support, I just wondering that only who created Solution can edit solution. For now, Technician A can edit solution that created by Technician B(look at the attachment "Roles Technician" for the detail"). And I think is not suppose to be like that. Please advice. Ali
What triggers scheduled reports and backups?
This may be a dumb question, but what is used to trigger the scheduled reports and backups? I didn't see any jobs in the Windows Task Scheduler or any SQL Jobs getting added. Is there something within the application or stored proc in the database that kicks of these time-based events? Thanks!
Recent Alarms Device not responding: probably down or busy
Our Recent alarms are not clearning. The alarm message is "Device not responding: Probably down or busy" Date / Time 1/6/14 1:13pm However when you click on the device is responding, but the error does not clear.
Error URL
Good morning. We had a fall event in a URL that was in down state and after sometime the same returned to the UP state but the graphics appear with a status of down. What is the solution to this problem?
Hotfix 7928 released
Dear Customers, Today we have released our next hotfix 7928 Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions link for the upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the list of features available and issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7928 If you need assistance, please send a mail to supportcenterplus-support@manageengine.com
Removing Attachments from Archived Requests
Is there a way to removed attachments from all archived requests? Once the requests are archived, I no longer need the attachments, just the detail in the request.
How to manually add serial number?
Cisco Nexus are not showing the serial number. Instead it's just [NA]. I'd like to create a report with all serial numbers, so is there any way to manually add a serial number?
NOOB purchase order attachements - how do I view them?
Running SD Plus build 8214. I have created a PO, approved it, received the item, and created an invoice. I then added an attachment. Where do I find the attachment? I am not seeing it on any of the PO tabs.
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