Unable to delete security question
Under Policy Configuration -> Security Questions -> Edit I'm unable to delete any questions and I know that some of the questions are not in use by any users (only a handful of users on the system during testing). The error received (when trying to remove any question) is: "Deletion Cannot be performed. Security Question in use by a user." Thanks for your help.
How to delete a question already in use?
I have entered a value to a question I now want to remove. It is saying can't be deleted and in use by a user. I am the only user and how can I remove the value from this question. I only want 3X secuirty questions and there is currently 4X which is confusing to users. Thanks, Liam
Domain Scan
Is there a way to customize the time that AD Self Service fetches new users into the software? We create accounts nightly and find that the users are unable to enroll right away due to the program not syncing the account into itself. If we could kick off the sync a time we can specify it would be very helpful for our end users.
Password Synchronizer
We are interested in utilizing the Password Synchronizer option with Salesforce. The usernames in Salesforce are normally email addresses and usernames in AD are not. How do we match the two to make things sync?
Out of office notifications showing up in requests
Hi, We just started using ServiceDesk Plus. We noticed that if someone has their "Out of Office" notification enabled in their email in Outlook it is showing up in the requests. Is there a way to stop getting these?
What R-Factor is calculated by?
Hi, I tested VOIP voice quality, and sent 2% packet loss by network emulator. The success of the last VQManager MOS and R-Factor calculated and displayed on the screen. But I can’t count the R value is calculated through G.107 out, for example, in VQManager screen display Delay(ms) = 10, Jitter(ms) = 11, Loss (%) = 2, MOS = 3.3, R-Factor = 64. Please let me know what the calculation is for the R-value? Thank you.
Work Log Additional Fields & Customization
Definition of additional work log fields (and customization to determine which of default fields are shown/hidden). Custom fields customers may wish to define are, "Cost Center", "Account Coding", etc.
use variables in email reply templates
Any plans to enable the use of variables in the Request Reply Templates? It would look much better if we could populate the requester name and other specific information from the request.
AD group and business views
Hello. Can a business view be assigned to an AD group? A business view can be assigned to an AD user, but the problem is that the "Authorize AD Group Users" menu doesn't have this option. It's very inconvenient to add each user to the system and assign a business view to them, and also we don't want so that everyone could see all the servers and other monitored systems Build: 11100 Thank you.
Site field & department Field
Is there a way to remove the site field and department field from the incident template? We are using servicedesk plus 8.2.0 Build 8205. Thanks
Additional Date filters for Reports
It would be really nice to have additional features when selecting a date filter within the reports. Right now the dynamic filters are along hard date ranges (year, quarter, month). There are often times where I want to search Last 12 months, Last 30 days, Last 90 days, which crosses the standard date ranges.
Can we do worklog based billing in Service Desk Plus (non-MSP)?
We use SD Plus internally for Help Desk, Asset Mgmt, etc. End user phone support is non-billable but if we have to send an on-site tech, we will bill the site. We want to be able to bill/invoice off of the work log records for the ticket. Is there an easy way to do this w/o having to buy SupportCenter?
Adding attachments to Task(s)
Is there a way to add attachment(s) to Task(s)? If not, will there be soon?
Rename default Change status
Hello, I have been surfing a while and I have not seen this topic issued. We have just made a fresh install of SDP and we want to cutomize the status for change module. There are 3 status that can't be deleted nor renamed: Completed, Rejected, Requested. I find unnecesary to explain the advantages and the need of such customization. (Refer to https://forums.manageengine.com/topic/status-options for the same case with Request). Can those status be customized? Best Regards Jorge Salazar
Request list view - how to determine which Requests are linked to a Problem record?
Hi, We are looking to implement the Problem management features of SDP, and I was just wondering whether there is a way to tell when looking at a list of all open Requests on the Request view screen, which requests are linked to a problem? For example, is there a column for a flag to indicate it's associated with a Problem? Or if there is not a built-in method, does anyone use another field, such as a special priority code or a custom field? We're using SDP 7611. Thanks, Rich
Active Directory Import / Login with SDP Running on Linux
I have setup a new SDP deployment running on Ubuntu. I setup/add the Windows Active Directory information however when I attempt to import Requestors it gives me an error that if can not import Active Directory running on a non-Windows. Is that correct, or is perhaps something not setup right? I wanted to avoid having to use Windows for the system, since I feel that running it under Ubuntu requires less resources and preforms better.
Work Log visible by default on Resolution Tab of a Request
If Request closure rules states Work Log is Mandatory to close the Request, then I think it should be visible by default on the Resolution tab. Or have an option to have it visible by default on the Resolution tab.
Api rest is posible make retrive all request?
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Requester name does not exist
When I try to change some tickets, I get this error. the customer exists in the database and if I give ok, doubles
Insert Table into request template
I have a weird issue. I am trying to copy and paste a table from MS Word into a request Template. It pastes in just fine, and looks fine. However once I go and use the template it shows like 60 blank likes between the text above it and the table itself. I have tried to save the document as an HTML file and copy and paste it in, also using an RTF file. I have tried it in version 7512 as well as 7605. Does anyone have a way that I can copy and paste a table in or even just recreate the table in the
Create Technician from Active Directory Imported Users
Rather than manually maintaing a list of technicians I would prefer to grant my technician role to users that are already in Active Directory. How am I able to see those users that have been brought over through an AD sync? Thanks. T
Missing assets in ServiceDesk
We are running ServiceDesk 8.2.11, which we use to keep track of all IT assets. This week, we did a review of the information within ServiceDesk, and are missing a lot of equipment that was marked as IN STORE. This was equipment that was sitting in our storage room for months. Our configuration is using Desktop Central with the agents deployed to the workstations to collect inventory data. We have that shared with ServiceDesk via the API. There are no ServiceDesk agents installed on the workstations,
How to update the distribution edition?
Is this same as standard one? Also what is the latest version of the OpManager distributed edition?
Install on same server as ADAuditplus
Can I install and run OpsManager on the same server that my ADAuditPlus is running? Server is a Windows 2012 R2 running ADAuditPlus
Adding Approver for Solutions
Hello We are using servicedesk plus 8.2.0 version.I have created a role named Solution Approver in users -roles in admin page and given full permissions for solutions and also selected Technician allowed to Approve Solution. Assigned the technician for that solution approver role. But when i try to send the solution for approval in submit for recommendation page in TO Field iam not seeing the person added by me in the Users For Approval field and also not allowing me to type in that field. So please
Unable to get SD+ running on an win7 box.
I am trying to install SD + but I am unable to launch the product in a Windows 7 environment. I am currently using SQL Express 2012, I can make a test connection to the database using a ODBC source and the connection is successful. When I go to launch SD+ I get nothing. Does IIS need to be installed? Can someone please help me here?
ServiceDesk Plus Won't Start
I just installed ServiceDesk Plus 8 on a Windows 7 Box using MS SQL2012 Express. After installing I can not get SD to launch. Do you need IIS installed to run SD plus?
Template change
There needs to be a way to change the template type when users enter the wrong category. Not being able to change this add to confusion and upset users when they need to reopen tickets
Purchase Order Form
Hi all, There are two locations where the tax rate can be added; per item or on the 'Sales Tax' line under 'Total (Net)'. If both are filled in, Servicedesk will calculate the tax rate twice and will add the double calculation to the total price. I think is a good idea to let the user choose how the order form should look like and which field to use, but this cannot be edited now. Can you find and implement a solution for this? Thanks. Regards, jmschuur
Contact Reply Loading
Our Support Center Tech is reporting that we cannot view the customer's reply in many tickets. Normally they would click on the red colored envelope next to the customers name, and the customers reply would be displayed. However for the past few days, when they click on the customers reply, they get the green "loading" text in the middle of the screen, and no matter how long they wait, it never loads. (see screenshot) This issue is happening on most tickets, but there are some tickets that actually
Need to change AD authentication Server information
Hi, Recently we have changed our internal infrastrucutre. In the process we have changed domain server name. Now, we can't login to change the information in ServiceDesk. Is there any backdoor to change the information? Please let me know. It is very urgent. Thanks.
ServiceDesk Plus 8211 Released
Dear Users, Hotfix 8211 over SDP 8200 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 8211 SDF-50707 : New field 'Reporting To' is included for Requesters and Technicians, using which the 'Manager' of these users can be marked manually. ReportingTo/Manager field can also be imported using CSV import of users. SDF-26639 : Reminder email will include link to the corresponding entity (Request, Problem, Change)
Service Desk Plus 8017 Build Upgrade
Please Help, I contacted Manage Engine support desk and they are not giving any clear answer, We want to update our ServiceDesk Plus 8017 build but in the migration sequence page http://www.manageengine.com/products/service-desk/migration-sequence.html the problem is the build that we are using is not listed. the closes build is 8000 should I us it. Thank in advance for the help.
Asset Report for Failed Assets
I would like to have a report that shows all workstation(s) failed during last scan. Report will show all Assets that contain Error Message details of list of failed assets. Thanks.
Disappearing Workstations in Assets
We use ServiceDesk in conjunction with Desktop Central as our primary asset management repository. All workstations are scanned automatically and show up in ServiceDesk. When I go to do a disposal, I find that there are multiple workstations missing from the database. I have a theory on why this is happening. Asset A = JoeUser.domain.com This system is in ServiceDesk. Let's say that his system gets replaced with a new system. The new system has the same name as the old system. When ServiceDesk
How to change the default template/form for "New Changes"
How do I customize the default template/form to add my custom fields and options for a New Change.
HP ML350 G6 Hardware Monitoring
Hi, We have just installed OpManager to monitor our servers on our remote sites. We can see in the HP Home Page on each server that the HP Management Agents are installed and show all the information about the hardware such as RAID controllers, Physical Disks, Fans, Power Supplies etc. The SNMP community strings in the HP tools are set from the SNMP service on the server with the OpManager server as the Trap destination. However we can only see the Power supply, temp and Fans in the OpManager
RoboTechnician
Hello, I have a problem with Robo. See attached. When i'm login as a technician (admin privilage) and select new notification and i have no User to select. Please tell me what is wrong. Best Regards Lukas
service cost
hello i need to set a cost for each service and not only for the service category, how can i do it?
Cisco GSR CPU
Hi there.. We are trying to monitor a Cisco GSR 12012 and everything works except for CPU - how can we monitor the CPU load on this router? Thanks!
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