We are wanting to produce a report on the number a calls a specific customer closes per month but instead of using the default field Closed Time (Which I still want to include in the report) I want to add the Time a call was Resolved.

Requirements

Need the Reports to be shown for a specific Customer, To show

CallID,

Requester,

Subject,

Created Date,

Resolved Time

Closed Time

Grouped by Priority and Sorted by Resolved Time.

Do you have a query that will be able to assist me with this.