Need "notification to Group technicians" option for closed requests.
Currently when a request is closed, the only Technician Notification option is to notify a specific list of techs.
It would be better to have the option where all techs within a Support Group are notified when a request in their group is closed.
For example, if the Network support group receives a request and one of their technicians closes it, the techs in this group would all be notified that the request is closed. Other support groups would see nothing, as they do not work with those tickets anyhow.
The current limitations however forces us to notify every technician (or only specified techs) when any request is closed, regardless of Support Group, making for a lot of unnecessary email traffic. Unless I'm missing something, this would be a feature ManageEngine would have to add to SDP. Please add it.
It would be better to have the option where all techs within a Support Group are notified when a request in their group is closed.
For example, if the Network support group receives a request and one of their technicians closes it, the techs in this group would all be notified that the request is closed. Other support groups would see nothing, as they do not work with those tickets anyhow.
The current limitations however forces us to notify every technician (or only specified techs) when any request is closed, regardless of Support Group, making for a lot of unnecessary email traffic. Unless I'm missing something, this would be a feature ManageEngine would have to add to SDP. Please add it.
