Monitoring VMWare Tanzu using Application Manager
Hi Everyone, i have another case from my client, they want to monitoring vmware tanzu using ManageEngine Application manager. but i have little confuse what should i choose, kubernetes or vmware esxi? and i have try using vmware esxi it works, but i don't
Removing superseeded patches
Hello, I want to know why these patches have not been deleted, which, as the image indicates, have already been replaced by more updated ones, each of them is using approximately 3GB on my hard drive. Thank you
Wait For Condition Timing
When using the "Wait For" condition in workflows, how frequently will the condition be checked?
New User Send Automatic Mail
Hello, Can a template e-mail be sent to the e-mail address defined for a newly created account on ADManager? Example: Dear John, Welcome to our company and to us. We wish you success in your new position. Human resources department
OpManager web client hangs
Hi I have been evaluating OpManager 8.5 and was very happy with the result. However, after a recent reboot I could no longer access the OpManager web client. And nothing I did would enable the client. I have restarted services, re-installed, diabsled AV etc. There is no error - the task bar of Internet Explorer just remains on downloading from site: http://localhost/ There is nothing in the Windows Event log and I am not sure of what all I am interpretting in the OpManager logs. With my last re-install,
Upgrade to the latest Secure Gateway server build!
We have updated Endpoint Central's Secure Gateway Server with a few enhancements in the latest version. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90107) on this readme
How to stop running your IT operations on accidental discoveries [Free webinar]
Hello there, In modern ITOps, reactive troubleshooting is no longer sufficient. The solution? A proactive approach powered by data-driven monitoring and alerts. Our latest webinar explores proactive strategies that drive IT operational efficiency, enhance
Manage engine application manager to elastic
Hi Everyone, i have some case for manage engine application manager, i have to integrate manage engine with elastic and hope when manage engine get some alert it will send to elastic too, it is possible guys? and if possible do you guys know how to intrgrate
Patch Tuesday updates - June 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-06 Security Only Quality Update for Windows Server 2008 Systems (KB5039266) (ESU) 2024-06 Security Only Quality Update for Windows Server
Patch Tuesday updates - June 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-06 Security Only Quality Update for Windows Server 2008 Systems (KB5039266) (ESU) 2024-06 Security Only Quality Update for Windows Server
Patch Tuesday updates - June 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-06 Security Only Quality Update for Windows Server 2008 Systems (KB5039266) (ESU) 2024-06 Security Only Quality Update for Windows Server
No Survey sent automatically nor manually
It won't send a survey automatically and when I try to send manually, I get a "Survey not sent due to request mismatch with survey conditions" message. We have several instances running in ESM. This is the 2nd to last instance setup. There are no exclusions
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' security component - Secure Gateway Server with a few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates
Upgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Patch Manager Plus' security component - Secure Gateway Server with a few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this
Multi-line Field Search
Is there a way to search for information that is found on a Multi-Line field on a form? I've added the field itself to the column list but it just shows up blank, so I assume when reviewing request it doesn't pull that information in order to speed things
Send JSON Payload from Dynatrace to Service Desk Plus On-Premise
Hello everyone, Does Service Desk Plus On-Premise support integration for problem notifications with the json format? So, I have a Dynatrace for my monitoring tools. The expectation is that when an issue is detected in Dynatrace, it will automatically
SentinelOne Agent Installation
I am trying to figure out how to install SentinelOne agent to computers in Endpoint central cloud. I think I need to set up something in PPPC but am a bit confused as to how to do that. Is there a screenshot of the SentinelOne deployment someone is using
Can't add Synology NAS to due to "Invalid Server Name"
I'm using ADAudit Plus through Log360 and I can't seem to add a Synology NAS to file audit due to constantly receiving an "Invalid Server Name" error. This happens no matter what I type in the box. I've tried the FQDN, just the hostname, no numbers/special
Distribution Server dont download KB packages
Hi, I have Endpoint Central Server anh two Distribution Server When I select the KB package in the Missing Patch to Deploy, the DS do not download the KB and the PC reports "Download Failed error. Contact Support" As I understand it, if the PCs are deploying
Not seeing specific computer report
I am looking for a report on computers deleted. I get regular emails when computers have been in contact in "X" days, i get emails when a computer has been deleted. I would like to run a report for say 30 days, 90 days, 120 days on the computers that
AD entegrated Custom Dynamic Group
Hello Everyone, First of all i am new here and english is not my first language so i am sorry for wrong spellings in my writing. My question is; I need to create a custom dynamic computer group using with script. I can get users sam account name with
Validation Service Desk Plus
Dear all, We received a quality audit in which they requested validation of servicedesk plus under gamp5 regulations. I wanted to ask if there is any report on this? either Is there servicedesk plus documentation on system performance testing? thank
chrome.exe disappearing from workstations
We are having a problem in my organization with Chrome disappearing from people's workstations. Just chrome.exe is disappearing. The directory and other files and Registry keys are still present. This has been dumped in my lap even though I don't manage
Account Type - what is ADManager designed to use?
Hi - what would you say ADManager was designed to use as the preferred attribute to identify the type of account in its dataset? ie, svc account vs. test account vs. employee? Some features (workflows, automations etc...) leverage common attributes easy
Updating proxy addresses for 365 Hybrid AD and Exchange online
Hello, We have a hybrid AD with Exchange online and no on prem Exchange server. I've found work arounds for most things, but need a solution to how to append smtp addresses through ADMP. I can only do this otherwise via ADUC attribute editor or Powershell,
SLA timers restarting when transferring tickets between SDP Cloud instances
The way we use SDP Cloud within our agency is that we have separate instances for our areas such as HR, ICT, Business Systems, Finance etc. We have found that transferring tickets between the instances creates a new support ticket, which means the SLA
Integrating Whatsapp with OpManager
Decision tree functionality
I am wondering if SDP has any decision tree features? Maybe they use a different terminology or something. Looking for something that if a requestor reports an issue and the tech begins working the ticket, as they are troubleshooting, they have an active
Adaudit Plus connect external database
Hello. We`re trying the demos version of adaudit plus. We want it to connect it to external PostgreSQL database. It is possible? and what is the passwor to connect to the internal postgresql database that comes built in? Thank you so much!
Configuring AWS EC2 Endpoint Central server behind an ALB or NLB?
Has anyone successfully configured their Endpoint Central server behind an Application Load Balancer or Network Load Balancer? One of the reasons we'd like to use the ALB is for the simplified SSL management. The ALB takes care of the SSL cert, ACM automatically
Monitor all automatically started windows services
Our current monitoring solution(Opsview) has this but I would like the ability to monitor every service that is in start mode "automatic". When adding new installations on a server the additional services (automatic start mode) should automatically being
Monitor all automatically started windows services
Our current monitoring solution(Opsview) has this but I would like the ability to monitor every service that is in start mode "automatic". When adding new installations on a server the additional services (automatic start mode) should automatically being
How to get CI Type
Here are two examples from SDP 14.5. The problem is to get the CI Type of an object. First example below is without "CI Type" in the question. We get an answer with "totalRecords": 1. This is needed to know if the answer is a single dict or if more the
FTP - Network Configuration Manager
Hi I am planning to use FTP to take a backup of a device using Network Configuration Manager. Just want to know if FTP is supported in NCM & if so where and how to enable it ?
Support for PMP-FREEDOM MANAGEMENT LTD
In Password Manager PRO I want to configure 2FA for users. There is a PhoneFactor item in the PMP settings, but the settings for this item seem to be outdated and are no longer relevant and cannot be configured. Now PhoneFactor is owned by Microsoft and
Monitor all automatically started windows services
I want to monitor Windows Services. My goal is to monitor every service that is in start mode "automatic". When adding installations on a server the additional services (automatic start mode) should automatically being monitored by AM. Is this possible? Should i create a template with wildcards? Is this even possible? Do any of you have ran into this and found a good solution? Kind Regards, Eric
Checking if requestor has an opened ticket before creating new one
Dears, I have a requirement and I am not sure if its available in Service Desk. I want to prevent self service user from creating ticket if he/she has a non-closed ticket. Each user is allowed to have 1 non-closed ticket at a time. Is there a way to achieve
Query that will provide all relationships
Hello SDP, Is there a way to get a query report that will provide all the "end to end relationship path? Example. CI 1 (application A) is related to CI 2 (server A) CI 3 is related to CI 2, CI 4 is related to CI 3, etc...
Attachment is not getting added in the request
I am using API to add attachments to the request. I am getting a successful response, but the attachment is not added to the request. I tried using both, the API tool from ServiceDesk and Python Script. But, getting the same response using both ways.
How To: Create Closed Vs Open Ticket Bar Graph
Hello everyone, I am an intern, and this is also our company's first time using ManageEngine. I might not use proper terms so please inform me. I want to create a bar graph of closed and open IT tickets however we have multiple categories for open tickets
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