Change notifications triggers
Hi, Team, as you have "Alert(or Notify) technician by e-mail when there is a new reply for the request." in Request Notification Rules, it would be nice to have something similar on Change notification (Notify Change Owner/Change Manager instead of the
Build 14810 - Variables being displayed instead of data
After updating to 14810, we have user defined field variables that are defined in a task template that are now displaying the variable instead of the data. As an example, one of the user defined fields is an employee name (udf_sline_19) for a new hire
Change Time formnat on Application Manager
Hi Everyone, i have problem here, i trying to get value of date from manage engine to elastic, and i get like this "Fri Jun 21 09:58:40 WIB 2024", and how i change the format date like this "2024-06-21 11:21:18 "? can u guys help me?
Servicedesk service is starting very long
Hi, I have such problem, when I restart servicedesk server or only servicedesk application it is starting very long time (over 30 min). It display image as attached: Is this normal startup time?
Missing? Resources/Resource Questions
Running SDP on prem: 14.7 Build 14750 Came across this: https://pitstop.manageengine.com/portal/en/kb/articles/auto-create-a-change-via-a-service-request Is it still valid? I don't see anything in our instance that relates to Resources/Resource Ques
Importing Patch Policies/Tasks to a different server
Hello, I was wondering if there was any way that I could move a patch policy/task from one Endpoint Central Server to another. I have a few policies on one server that I would like to move to another and while I will recreate them manually if necessary
How do I create a Service Request from a Service Request?
Sometimes people bunch up orders and we want to create separate Service Requests for the items they have bunched together. If I have a Incident-ticket I can go to "Actions->Create Service Request" and there get the correct template and fill it out, it
Help
what explains the fact of having all the information on a peripheral except its name, which is replaced by its ip address in opmanager?
RecoveryManager Plus rolls out build 6203
We are glad to release the latest version of RecoveryManager Plus, build 6203. Enhancements: The PostgreSQL database bundled with the product has been upgraded to version 15.4. Issue Fix: The issue that caused incremental backups to fail when a Zoho WorkDrive
Monitor QSYSOPR error messages AS/400
In Application Manager, I have had error in QSYSOPR that are not triggering that the system is unhealthy. I believe I could be missing an alarm for this. How does one go about configuring this? Thanks,
Some Canned Reports Dont have Schedule Option
Hello, I want to schedule the "Ungrouped Passwords" report but the schedule option is not there. Most reports have the schedule option, but some do not. Why?
Automaticaly Link requests with the same Subject
Is there any way to create a business rule that link new requests within an request in case both save the same exact subject ? I have devices that during the day triggers several alarms, those alarms automatically opens a ticket. The subject are the same
Access time limit of a request
Hi there, I just wanna ask if there is a way to restrict user requests that ask for quite a long period like a couple months? let say I want them to be able to select only 30 days onward start from the day they submit their request. is there any possible
Endpoint Central Workshop - India 2024
Namaste India! Ready to unlock the true potential of ManageEngine Endpoint Central and go beyond basic endpoint management? Our upcoming workshop is designed to do just that! Immerse yourself in cutting-edge strategies, interactive sessions, and expert
Generate a Report with a Name and Who Has Access
Hello, for an audit they are asking who has access to certain accounts. In PMP I can see a custom report can be made with Account Names "that contain" but I am not able to include the "Group" that the resource is part of. If I had the Group as an option,
Report to show shared resources
Is there a report to show only resources that are currently shared?
ServiceDesk Plus OnDemand - last_updated_time not present in Get List Request API response
Hi, We are building an integration with ServiceDesk Plus OnDemand. We are calling Get List Request API as below to get list of incidents/requests which were updated in last few minutes, along with their last_updated_time. We are passing the last_updated_time
POST method to elastic
Hi Everyone i need litte help, i try to configure manage engine application manager with elastic, i want to tell elastic when some server get alert from manage engine it will send too alert to elastic. i try use webhook/rest api, but still error can u
Unable to Zip Server folder during migration
Hello, I am currently working on the process of migrating a Endpoint Central Server. In the instructions I am told to "Zip the entire Endpoint Central installation directory named UEMS_Central Server.". However, when I try to zip it using 7zip there are
Edit inventory custom field via API
Hello, Can a custom field be updated via API? I can't find the relevant information on how to make a correct POST request. This is the information link I am using: https://www.manageengine.com/products/desktop-central/api/api-inventory-view.html Best
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
How to use Resource fields in RLC notifications or notification triggers?
We're using SDP 14700. We have several Service Catalog templates created with Resource fields that are entered by the requester. We would like to send out email notifications using RLC or custom notification triggers, but it seems we cannot include data
ManageEngine Supportcenter Plus - version 14.7 - Build - 14730 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.7 - Build - 14730. Enhancements SCP-6738 : Send job sheets to users via email automatically using business rules, custom triggers, RLC, and timer actions. SCP-6888 : Customize
ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14730 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14730 Released. Enhancements : SDPMSP-12900, SDPMSP-15080, SDPMSP-15668: Send job sheets to users via email automatically using business rules, custom triggers,
Service Desk Plus email deletion when fetching
Hello all, I'm due to begin testing SDP shortly, and I wanted to check with the community on something that we may need to deal with. Does Service Desk Plus still delete emails from the monitored mailbox when fetching mails? If so, what methods have other
Domain Joined Windows Endpoint Complete Wipe
Hi, Just wondering the process for Complete Wipe for Windows Endpoint enrolled in MDM. When you run this on device it initiates Windows Reset and runs successfully. But it does not remove the device from the Endpoint Inventory or AD and just puts the
Secure Your Spot at ManageEngine's SHIELD - CyberDefence in Manchester and London: Where Cricket Meets Cybersecurity
United Kingdom's First Shield Cyberdefence Hello, We're thrilled to invite you to "SHIELD - Cyberdefence," a one-of-a-kind symposium where cricket meets cybersecurity, conducted by ManageEngine! This is an exciting opportunity to learn how cutting-edge
URL blocked as maximum access limit for the page is exceeded. Please try after sometime.
Hi, Attempting to do some changes under Resource Questions, but getting the below error: "URL blocked as maximum access limit for the page is exceeded. Please try after sometime." Anyone else experienced this issue? Many thanks Lisa Build Information
Server name change
Hello, I wanted to know how I can update the server name in the patch manager system. When the agent was installed on the server it had a name XXXXXXX, but then it was changed to YYYYYYY, the problem is that now I have the same server with 2 names "Computer
Configuration Management - view/export the list of preventive maintenance tasks with their next scheduled time
This report helps to view/export the list of preventive maintenance tasks with their next scheduled time configured in the application. SELECT swo.WORKORDERID "Scheduled WOID", ti.SCHEDULE_TIME "Next Schedule Time", aau.FIRST_NAME "Requester", sdo.NAME "Site", dpt.DEPTNAME "Department", cd.CATEGORYNAME "Category", scd.NAME "Subcategory", icd.NAME "Item", qd.QUEUENAME "Group", ati.FIRST_NAME "Technician", swo.TITLE "Subject",
Real Case Problem Ticket Not Received in Service Desk Plus After Successful Test Integration with Dynatrace
Hello everyone, I have previously opened a ticket regarding the integration of Service Desk Plus On-Premise with Dynatrace, which can be viewed at the following link: https://pitstop.manageengine.com/portal/en/community/topic/send-json-payload-from-dynatrace-to-service-desk-plus-on-premise
SQL SSMS Query on dates
Hi , I'm trying to create a query report on devices based on lastcontacttime, however it doens't seem to work either through a SSMS query or using the longtodate, all the data is from the systeminfo table
closed by
We use Service desk in my workplace , I have had a look in the advance search options but can't really find a solution , I am looking for a way that I can find all the closed tickets by a particular user So even if the tickets belong to user A and user B closes the ticket , is there is a way to find out all the tickets that user b has closed off
Allow technicians to see tech availability and/or scheduler
Would be great if we could give access to tech availability to the technicians so they can see who is available when and not have to use a seperate calendar to figure out vacations and such
Add Note To Request Automatically on Submit
I have created a service catalog template that I originally enabled the section "Use this area to display a short description or any instruction, notes, or guidelines for Technician." I had wanted to use this to give directions to the tech on how to handle
Auto assign ticket to technician on email response
We are trying to setup a rule/trigger that auto assigns a ticket to the technician who responds to an email request from Outlook. Workflow Idea: - A user submits a request to the ServiceDesk email address - A ticket is automatically generated and sits
Users view of other's tickets
I know that you can set a user to be able to view tickets by department or site. However, many of my users oversee several departments and sites. Is there an option to set up a user to view the tickets for multiple departments or sites?
SQL QUERY REPORT
hi i wanted to make a query report in the SDP version 14630 and the app returned this error .:: java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Check logs for
Scheduled Group Report - Multiple Groups
I'm trying to create a scheduled report listing the group members of 10 groups I would like the report to list each group with it's members The only way i have been able to do this is with 10 separate scheduled reports. is there a more efficient way of
Unable to delete a created/custom user report in AD manager plus
Hi, I used Ad Manager Plus to create a user group report. I emailed myself the report but never technically saved it (I assumed it auto-saved). however now whenever I attempt to create a new user report the search criteria and results are already pre-populated
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