Requesting the ability to report on Roles with assigned users
HI, I need to produce a monthly audit report of Roles that list the users in each role, rather than list users that are assigned to roles SDP version 14830 SQL DB Is anyone able to assist please. Thanks :)
How can we Populate the Request Laptop Details on Request Additional Fields?
Dear All, We have a Service Template namely "Request New Laptop" where the user can request to replace his/her current (In-Use) Laptop. Now, while raising the service request, can we populate the Requester Current "Laptop" Host Name and its IP Address
Discards rate for Interface 'Adaptive Security Appliance
After patching our two ASA 5525's that are in an HA pair OpManager started triggering this alert. We tracked down the discards to two Meraki MR33's we have in the office communicating with each other for load balancing. What we've been trying to figure
365 Custom reports used in scheduled automations
Hello there, I want to use a 365 custom report in an a daily automation. What's the best way to go about this? I can't choose custom reports (only AD can I see custom) so I have saved to CSV, but it's a bit convoluted to export then import again to the
Use Endpoint Central to update other Manage Engine products
It would be great if we could use Endpoint central to update other Manage Engine products, such as Service Desk and AD Audit. This would streamline the update notification process as well as the deployment processes. cheers!
Skip Backup Upgrade EC
HI, I would like to know if it was possible to enable the backup skip when I update ec. Having a virtual system I always take a snapshot first and thus save time
SDP Integration Asset State
We recently noticed these errors under integration in EC saying AssetState has been removed. It only shows one status of Disposed to select, I believe there should be 6-7 to choose from. I also noticed the check box is greyed out, I assume it might be
Master IP address management with OpUtils
Hello from ManageEngine! You're invited to our free OpUtils training session where you'll gain expert knowledge and practical skills to manage your network's IP addresses, DHCP servers, switch ports, and rogue devices. Learn how to enhance your network
Connect your Microsoft account to ServiceDesk Plus - Issue
Hi All, I use ManageEngine ServiceDesk Plus Cloud and my Single-Sign-on using Azure(SAML and Domain verified) works perfectly. I have enabled Microsoft Teams Integration in ZOHO cloud as well. Attached Screenshot for error. Error - Cannot Link Accounts
User can add resource but cannot share
Hello, I created a new role that an user can add resources to a shared resources. The user can create normally the resource to a shared group, but if the user forget to choose the group name in the moment of the creation, there is no action to remediate
VMware Resources in PMP
Could you point me towards a guide for adding vCenter SSO accounts to PMP so that once a user Checks In the password, it is successfully changed? Currently it seems a little hit and miss! One minute if verifies, next it doesn't. One attempt it changes,
Block file transfer from user roles.
Hi team, I have a requirement to disable file transfer for specific RDP users. I tried creating a separate user role with file transfer unticked. But still that user role can access file transfer button on the remote session. How can i fulfil my requirement
Join Us at ManageEngine ITOM Day Madrid!
Digital transformation is at the forefront for many Spanish companies, with 65% planning to boost their budgets in this area by 2024 (IDC Madrid). As IT landscapes grow more complex, reactive problem-solving just doesn’t cut it anymore. That’s where full-stack
Upgrade issue
Hi Team, I can't upgrade the version to 14101 build. I'm getting below error message. I tried all, start and stop service many times, reboot the server, but issue still persists.
Error 403 when downloading Feature Pack Update
Dear Support We are setting up EC Cloud and deploying patches using Self Service Portal. We deploy updates and users are able to download and install. But with Feature Pack we got the error : Problem while downloading the patch. HTTP Error: 403. We tried
Error
I see this error on opmanager You are not allowed to apply this license with HighPerf(Vectorwise) or DPI addon in HighPerf(CStore) installed setup, contact our support for further details.
Product Roadmap page has not been updated
Product Roadmap page has not been updated for a long time, why? Product Roadmap (servicedeskplus.com)
Speed Up Patching
HI There, We currently use Desktop Manager to patch both user workstations and our servers. For workstations we have an automatic patch configuration, but for servers we do it manually as we have a very specific window to complete the patching. I've noticed that the jobs take a very long time to complete and frequently servers are in the yet to apply status when there is really no need for this. What I'd like is for all of the servers I select for a configuration to start applying patches at the
Post Deploymetn Task Slowness
Is there any way to speed up post-deployment tasks? I am experiencing extreme slowness.
Security group issue
When defining a target using security groups, I have noticed that only users in that group are used. The configuration ignores nested groups. Is that a known issue? Do we just have to list every group separately?
[Webinar] Why you can’t miss our ITOM-ITSM integration webinar!
We’re excited to announce our upcoming webinar, "ITSM and ITOM: Ensuring High Availability and Business Continuity with ManageEngine," is just a few days away, and we want to make sure you don’t miss it! Here are four key reasons why you should mark your
Request Conversation
I'am trying to get conversations related to requests using the below query but the latest date is 29-03-2023 any idea why ? select c.workorderid "Request ID", cond.conversationid "Conversation ID", 'Incoming' "Conversation type", DATEADD(s,datediff(s,getutcdate(),getdate())+(c.createdtime/1000),'01-01-1970')
Masterclass 2024: Episode 9 - Tailoring ServiceDesk Plus for your organization with last-mile customizations [On-premises] [Oct. 24]
Hi there, We are excited to invite you and your team to the ninth episode of this year's ServiceDesk Plus Masterclass series. In this episode, we'll explore last-mile customizations in ServiceDesk Plus. You'll learn how to build trigger-driven automations
Masterclass 2024: Episode 9 - Tailoring ServiceDesk Plus for your organization with last-mile customizations [Cloud] - Oct. 23
Hi there, We are excited to invite you and your team to the ninth episode of this year's ServiceDesk Plus Cloud Masterclass series. In this episode, we'll explore last-mile customizations in ServiceDesk Plus. You will learn how to connect your disparate
Multiple Technicians per Ticket
Hello, It would be nice to allow multiple technicians per ticket. The secondary technician doesn't have to be the primary tech, but maybe just an "interested tech" I used another system called SysAid at my previous job, and they worded it as: Assigned
Why ServiceDesk is wasting so much space?
Really, we technicians are more interested in worklog details, problems description and so on, not in pretty white spaces. After some update I can't event view worklogs without hovering over them, and can't copy-paste! It's really annoyng. Here is the
ADSelfService Plus' build 6505 offers password sync via OAuth for Azure apps!
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6505. Enhancement Password synchronization with Microsoft 365/Entra ID (Azure) and Microsoft Dynamics CRM can now be achieved using OAuth client credentials, enabling
Patches will not download after update
Patches will not download after update for on prem EPC Patch Management. We checked out the cleanup setting and the path threw an error when I tried to add email notifications for patch downloads. It said that path is on their blacklist??? We cannot change
Copy-paste multiple emails into notifications
Feature request: allow users to copy-paste multiple comma or semi-colon separated emails into a notification field. Currently you have to type out emails one at a time or select them from a pick-list. For larger lists of recipients, it would be convenient
After updating to 11.3.2428.16, cannot patch systems (cannot select anything for targeting)
Pretty much the question. I installed the most recent update, and afterwards none of my patching is working. I cannot create new deployments, modify existing deployments, or select any target systems. The notification section is glitch as well.
Teams integration: Ability to configure URL separately from hostname
We need the ability to set the url the server is configured for, separately from the hostname. For instance, we're using the Enterprise version and have a central server along with probes. In my case we're using the Teams integration to push severe alerts
!!Resolved!! - Manage Engine Dedicated Development Team and Fast Response Time
-=SEE UPDATES TO THESE ISSUES IN MY REPLY BELOW=- Original Subject: Problem: Checksum Errors, Failed File Signatures, bizarre license practices. Honestly, I hope this finds those Systems Administrators currently evaluating whether they should purchase
Remove approval on requests
Is there any way to remove approvals on requests once they are already approved? This is required if content of an already approved request changes in a way it requires again an approval. I've seen similar behavior once resources of an already approved
How can we Set (associate) the Asset Component to the WorkStation Asset through Request Additional Fields?
Dear All, We have a Asset Component namely "Keyboard" which is being managed/maintained by the Asset Analyst(s). If a User is requesting a Keyboard (i.e., Components) through a Service Request template namely "Request a New Keyboard", the asset analyst
Introducing report bundles for IT security
Hello there, Are shadow IT practices causing security incidents? Are new devices unwittingly impacting your security posture? How effective are your patches? Discover answers in seconds, and fortify your organization's security! Here are powerful security
How Can I Improve My eCommerce Site's SEO Using Free Tools?
Hey everyone, I'm looking to enhance the SEO of my eCommerce site, but I am currently on a tight budget. I've heard that there are some effective free tools out there that can help. Could anyone recommend the best free tools for improving eCommerce SEO?
Disaster Recovery Drill for Zoho CN(China) Service on 21st September 2024 and 28th September 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho China(CN) Service on 21st September 2024 and 28th September 2024 to ensure our DR Readiness in CN Deployment. This will help us support our expanding server far
INTEGRACION DE SERVICEDESK PLUS CON MS TEAMS
Se esta realizando la integración del MS Teams para que los usuarios puedan utilizar un bot para su ayuda al momento de generar ticket en la plataforma de ServiceDesk Plus. Se siguieron los pasos proporcionados en el manual de integración del MS Teams.
Catégorie , catégorie de service, modèle de service
Bonjour, Je souhaiterais savoir comment nous pouvons différencier les catégories dans servicedesk plus, Dans : Admin > Catalogue de services > Catégories de services . Nous avons les catégories / sous-catégories / Elements et après il y a les modèles
only incoming email has issue, outgoing is ok,
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule. Configure error folder to ensure uninterrupted mail fetching schedule Connection Protocol POP / IMAP / POPS / IMAPS
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