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OST to PST Recovery Software to convert OST to PST File?
Most of the users are searching best tool for repairing the corrupted OST file, here we are providing Enstella OST to PST Recovery Software that secure for repairing corrupted or damaged OST file and recover OST file to PST file. Using application is very easy, just follow the easy steps of installing and get the secure process for repairing and recovering exchange Outlook OST file emails, contacts, calendars, task, notes, inbox items, outbox items, journals and appointments. This OST to PST Recovery
Change date format on input from API
Hi there, I have an UltiPro API that is working fine however, I am trying to update the AD AccountExpires data value to match the DateLastWorked in UltiPro. The format of the date filed in UltiPro is YYYY-MM-DDT00:00:00 and I believe the format needed
Add new request (API) after 14.740 upgrade fails
Hi, Team, After testing the new 14.740 upgrade, I found an error when using Add Request API. I'm using a global function which is getting some information about a request and then, this information is used to create another request and link it to the
See what templates an additional field is used
Hi, is there a way to see where an additional request field is used? A query for example? I would like to clean up some additional fields that are not in use anymore. But i have no way to tell if they are added in a template. Build: 14006 Database:
Push Notification
Hello, i upgrade my opmanager to build 12.8.248 and now push notification on my android sometime work sometime not. I install mobile application on my two android phone and have same issue.
Automatic Password Rotation for Raritan PDU
I am trying to implement the automatic password rotation for a Raritan PDU but this is failing with errors, presumably with the SSH command sequence. First question, is there a way to view the logs to debug this? We have various other custom devices to
How do I set a category as inactive?
We're setting up new categories, and want to disable some old ones. In the category wizard, there is a note: Note : Inactive record(s) have been marked in grey color. Old forum posts also suggested deleting a category or suggested that deleting should
Misclassification of patch
The system has not qualified the following patch as a security patch https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=23036bc1-810b-4204-98ce-14022d071960#Overview nor this one https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=926bbc1e-34e2-43b6-a1da-2df076dace65
As super admin, change default categories of the personal vault
Hello, So we're soon going to deploy the access to the personal vault in our company, but the default categories really aren't good, so we want to edit them to give a set of default categories for our thousands of users without having them manually create
Masterclass 2024: Episode 5—Explore the latest features in ServiceDesk Plus [Jun 27]
Hi there, We are excited to invite you and your team to the fifth episode of this year's ServiceDesk Plus Masterclass series. In the upcoming episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last
Opmanager + Exchange Reporter
Hi all do You know if it's possible to install Opmanager and Exchange reporter on the same server ? I need to monitor Exchange 2016 and 2019 Thanks Davide
Download Old Version
Hello, Where we can download opmanager previous build or previous version?
GPU Utilization
Hello, Can GPU utilization monitored by Opmanager?
What is the difference between the Datasecurity Plus Services in Windows?
Hello forum, We have a handful of clients that use DataSecurity Plus FileAudit, and I am a bit confused as to what the difference is between the two services. We generally only use the "FileAudit" module, and we want the service to automatically start
TXT-files in Opmanager Agent directories caught as Malware in Defender EDR
Hi We are using Opmanager with Agents only on Windows Servers. We also utilizes the full Microsoft Defender suite, former Defender ATP, as EDR. We have received a high alert on Malware blocked on 1 Windows Server. The Service and the actual file both
Chat Queries
Hi Team, Chat is an excellent addition to the tool. I have a few queries on the tool. Can you please help me with it. Can I select a default group, say helpdesk team to handle initial sessions. Close and Create request, will not override my existing business
Dell Update BIOS with Password failed
Hi, I'm testing a deploy to update BIOS in Dell Latitude 5420 (Suported BIOS). This laptop is with password in BIOS. So, I have performed the following steps: 1 - It was configured the BIOS credential in Patch Manager Plus 2 - It was deployed the "Dell
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine PAM360. CVE ID: CVE-2024-5546 Severity: High. What is the issue? An SQL injection vulnerability was discovered in PAM360. We
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine Password Manager Pro. CVE ID: CVE-2024-5546 Severity: High. What is the issue? An SQL injection vulnerability was discovered
Scheduling patches overnight
Hello, I am working on creating an automatic patch policy that will run over night. My goal is for it to start at 10:00 pm (22:00) on Wednesday then end at 4:00 am (04:00) on Thursday. I was wondering if since it would be going into Thursday, would I
Service Request Approval Status "To Be Sent"
When Active Directory Users blank "Manager" (don't have reporting line yet). After requester raise ticket, "Approval Status" is "To Be Sent" but ticket "Status" is "Open" and SLA also running. It should be automatically set status "To Be Sent" and stop
ADSelfService Plus' build 6500 released with major component upgrades
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6500. Enhancements The PostgreSQL database bundled with ADSelfService Plus has been updated to version 14.12 for 64-bit machines. The Apache Tomcat version used in
Live Chat - Group Selection
Hi, I'm not sure how everyone else is getting on with Live Chat, have many rolled it out? We are getting ready to put this out to our customers however I have a concern. I've noticed that a customer can instigate a Live Chat without selecting a group, they will be shown the screen as if they are waiting for a technician to connect, however no technician will be prompted and so the customer will just sit there waiting until it times out. Also if they realize their error they can't stop it, they have
Bad_System_Config_info
Hi I'm seeing this message, in the blue screen that occurs once the imaging of the laptop is complete. it just blue screens and gives us this message Bad_System_Config_info the machine to be imaged, and the image are the same make and model, so not sure
Agent Binary not ready. Regeneration is in progress
Whenever I update to the latest Hotfixes, I get some stragglers devices that stays at the latest -1 version, these devices report "Agent Binary not ready. Regeneration is in progress" And the Read KB link takes you to a KB that is titled "Unable to complete
Windows 11 keyboard issue
I have a user who has windows 11 accessing PAM resource. When he is on a linux box he gets keyboards issues. Is this a known issue with windows 11 accessing linux systems?
How to sync users with 3rd-party CRM software
Hi, I want to use SDP as customer support solution. We have more than 5000 users. We provide internet for customers. Now I want to integrate or sync customer with 3rd-party CRM application. CRM application developed by our team and not famous CRM. I don't want to export XLS from CRM and import to SDP. Do you have any solution to integrate or sync customer with SDP from 3rd-party application? SDP 11.1.27 DB: MS SQL Thanks for helping
Import Outlook Emails into Gmail
Nowadays, moving from one email client to another is very common. Likewise, many users want to import Outlook emails into Gmail account. To do it, users need a powerful solution that can accomplish this task in a little bit of time. We recommend users
[Free Webinar] How to stop running your IT operations on accidental discoveries
Hello there, In modern ITOps, reactive troubleshooting is no longer sufficient. The solution? A proactive approach powered by data-driven monitoring and alerts. Our latest webinar explores proactive strategies that drive IT operational efficiency, enhance
Test Monitor - The Monitor did not respond to the test request
I am very new to this and was trying to start to monitor a server cpu utilisation and disk i/o. It seem that The OID may not have been implemented in the MIB. I tried to launch MibBrowser, however, not sure what should i enter on the host, is it the server that i want to monitor ? and What about the object id? and when i tried to get, this is the error i m getting : Request Failed: Get Response PDU received from xxx. Error Indication in response: There is no such variable name in this mib. Errindex:
Upgrade to Windows 11 version 23H2 with Patch Manager Plus!
Hello everyone! As you all must be aware, Microsoft has recently rolled out the new 2023 update (version 23H2) for Windows 11. This is the second major update for Windows 11, encompassing all the features and fixes from previous cumulative updates in
ADSelfService Plus – Have I Been Pwned Integration
Hi Team, Could you please confirm if the integration with HIBP is included at no additional cost with the ADSelfService Plus subscription, or if there are any charges involved? We are planning to proceed with the HIBP integration and would appreciate
Is it possible to add multiple "Break Hours" to a sites operational hours?
Hello, We have multiple sites with multiple shift patterns, where it would be helpful to be able to set multiple "break hours" e.g. site Watson has a shift 07:30 to 15:30 with a 30 minute break at 12:00 to 12:30, but it also has a shift 15:30 to 23:30
Sync Announcements in SDP to some Chanel in MS Teams
Hi ALL. We need sync some type of Announcements (from IT) in SDP to similar Chanel in MS Teams - How to ??
Significant security updates for MDMP email notifications
Hello everyone! This post is to inform you about an upcoming improvement to our email communication system, designed to enhance security and deliverability. The change: Currently, emails from Mobile Device Manager Plus may originate from a generic ".com"
Task Navigation Arrows
The Navigation arrows in Activities for Tasks does not appear to function. I have had a quick look through the settings and do not believe I have seen any options to change this. This is more of a quality-of-life issue/improvement as it would improve
Unable to add attachments to the request notes
We are trying to add attachments to notes via API, But, we are getting this error. Also, there is no option to add attachments in the UI. Is there any option to enable this?
How to create a Request in another system with steps and procedures?
Dear All, We are using our Service Desk Plus to create a request manually by the HR for Employee Onboarding and we would also like to create another request automatically through API's in another system which has a similar form with similar fields, Count
How to Auto. Update "E-mail Id(s) To Notify" with the recipients sent by Technician?
Dear All, If I am replying to a Requester through the request and adding another recipients (To) while replying, how can we auto. update "E-mail Id(s) To Notify" (Field) to have all the same recipients added once the technician have sent an email? Regards,
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