Service Desk Plus intergrating with Sharepoint
We are running 7.6.0 build 7600 and we want to intergrate our sharepoint intranet with our help desk. Is there a webpart for requestors and technicans that we can plug in to our sharepoint site?
E-Mail Command for Change Module
Hi Can I use E-Mail command to change the status of change in each stage This's my example Change's current stage is "Implementation" and status is "In Progress" I want to use E-Mail Command to change the status from "In Progress" to "Completed" Tha
how put url (external link) to the request template
I consider the case when the user specifies the problem, for example, indicates that there is a problem with telephony-> there is no sound in the headset, then display a web-link to the instructions on the request template (in this case, insturction how
Identity360 has rolled out its latest update!
Greetings! Identity360's latest update will feature the following enhancement. Enhancement Identity360 extends its integration support to include Salesforce Lightning. Excited about this release? Log in now to try the new update. Don’t have an account?
Configuration Manager Issue
The "configuration management" feature detects changes in the configuration of the mikrotik routers, but only because the date has changed. Generates many false errors. Is there any way to change this problem?
Expanding Custom Function for creating child requests
We utilize a custom trigger and custom functions to automatically create child requests off of a parent request. I got sample scripts for this from this post: Script for creating new tickets based on information from one ticket (manageengine.com) I was
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
Adding a link on Requester Homepage to another instance template
Hi, How do you add a link on the Requester Homepage of one instance to a template on another Instance? I've setup a button with Action Type URL to the relevant templates URL But when you click the button you get the below error, I believe it's looking
Dynamic Form
Hi everyone, I'm currently working on setting up a project governance framework using SDP for our project managers. My goal is to create a dynamic form within SDP that adjusts the questions displayed based on the project's current stage. This way, project
VNC access using a landing server
Is it possible to use VNC connections via a landing server? I am able to setup a VNC connection without a landing server.
Search requests via API using Deluge
I want to build a custom function that searches requests by a certain data point, such as the subject. The REST API documentation shows how to query a request by entering the request ID in the api path: url = "https://xxxxxxxxxx.com/api/v3/requests/{request_id}";
Numerous Security Vulnerabilities in SDP
Good Afternoon, I just wanted to get the process rolling on several security vulnerabilities in the versions of Nginx and Apache Tomcat used by ServiceDesk Plus. Here are the vulnerabilities as reported by EndPoint Centrals security vulnerability scanner.
How i can recover the deleted assets from the helpdesk
How i can recover the deleted assets from the helpdesk
Missing Patches Report for Custom Groups
How can we have a custom report configured, that will allow us to generate a "Missing Patches Report" for a specific "Custom Group"?
Apache Tomcat Vulnerabilities in Endpoint Central
Good Afternoon, There are numerous security vulnerabilities being reported for the version of Apache Tomcat that Endpoint Central is using. CVE-2022-29885 CVE-2022-42252 CVE-2023-24998 CVE-2023-34981 CVE-2023-28709 CVE-2023-24998 CVE-2022-45143 CVE-2022-34305
Teams Channel Addin Search Requests by Ticket ID or Requesting User
As a helpdesk operator i want the ability to use the teams addin to highlight a ticket and discuss it in teams; i want to be able to search for a request/incident by requestor or request #ID in addition to current request title. the current ability to
Customize Sign-in page
Hi Support Team. How we can customize Sign-in page? We have SAML authentication from oprem AD and want hide other sign-in method - is it possible ?
Export from Table sometimes in another language
I have a view setup and I select to download all data from that view using the option shown here: You can see in the subject line below that when the report is ready, sometimes it starts with "Solicitud Table" and sometimes it starts with "Request Table".
Office 365 mail processing went down
FYI, in case others are affected. Our mail processing from Office 365 mailbox to ServiceDesk Plus went down at about 3:00p Eastern yesterday. There was a Microsoft issue with POP (issue ID EX804796): "Users may be unable to access their Exchange Online
Ad manager | replication error | error code 1808 and 1726
AD Manager , Domain Controller replication, error code 1808 1726
Agente do Manage Engine
Gostaria de saber como selecionados se o Agente do Manage Engine está ativo na máquina? Como faço para ativar o alerta do Manage Engine na máquina para monitorar quando ele for desativado?
Using Request workflows, add checklists to Requests/Incidents based on set conditions.
When on-boarding a new staff member, we have to set the user up on different services based on the department or team they will be a part of. It would be beneficial if we could set up a workflow to add a checklist (per department) based on conditions
Secure Your Spot at ManageEngine's SHIELD - CyberDefence in Manchester and London: Where Cricket Meets Cybersecurity
United Kingdom's First Shield Cyberdefence Hello, We're thrilled to invite you to "SHIELD - Cyberdefence," a one-of-a-kind symposium where cricket meets cybersecurity, conducted by ManageEngine! This is an exciting opportunity to learn how cutting-edge
Secure Your Spot at ManageEngine's SHIELD - CyberDefence in Manchester and London: Where Cricket Meets Cybersecurity
United Kingdom's First Shield Cyberdefence Hello, We're thrilled to invite you to "SHIELD - Cyberdefence," a one-of-a-kind symposium where cricket meets cybersecurity, conducted by ManageEngine! This is an exciting opportunity to learn how cutting-edge
Make https on manage engine trial
Hi everyone, can i make https using selfsign on manage engine application manager using nginx or another webservice? because i need to make https on my manage engine. before that, thank you :)
How do you format Block Code in a Solution body?
How can I get the below formatting?... specifically the gray box. It comes up as monoscript font (which SD doesn't let me choose). Also the only way I can duplicate the code box format for use is to grab it and paste it from somewhere else. Here is an
Add Task Title column to Worklog tables
Hi, Worklog table lists across all modules (request, change, release, etc.) have a Task Id column available to display but do not have a Task Title column available. Task Id isn't friendly enough to identify related task, so it would be good to have the
Downgrade version
Hello, Its possible to downgrade my opmanager version 12.8 to 12.7 or lower?
Deprecating Support for V1 REST API's for ServiceDesk Plus Cloud
Dear Users, We would be deprecating support for V1 version of REST APIs for ServiceDesk Plus Cloud. We recommend our users who are still using V1 to move to latest V3 version of REST APIs. Over the years, most users have moved to latest V3 version of
OAuth not working in Endpoint
I have both EC and Service Desk Plus on a server. They communicate fine between them. I have OAuth set up correctly on SDP and everything works fine. Using the same client ID, Authorization & Token URL and Scope, I set up OAuth on EC, it asks me for the
Security Group Report that lists members?
Hello! Is it possible within Endpoint Central to run an AD report that outputs the exact list of members of a security group? I see how I can get the reports to list the count of how many members are in each group, but how do you generate a report that
ManageEngine Key Manager Update 6620 to 6650
During the install of the .ppm file of update, I receive the following error message after about 10% completion: "Re-try by running command prompt with administrative privilege to change KMP folder permission." Attempted Solutions: 1. Added service account
how to search the special character like "%" "\"
I have some Nginx access log and want to find some intrusion history. when I search the string like %26%26 the system return me history like 13/Jun/2024:17:26:26 . When I search ..\\ the system report an error Unbalanced quotes found. I try to use \%
Email Alias populates the CC line of request
I have configured an alias to our primary instance mailbox. That alias is assigned as the Group Email and Sender's email for one of my Technician Groups. Whenever an email is sent to this alias, it arrives to the primary mailbox and is properly ingested
[Announcement] Introducing Analytics Plus 6.0 beta
Hello folks, We're excited to announce the beta version of Analytics Plus 6.0, which has an extensive range of features designed to elevate your IT operations. Here's a taste of the powerful analytical capabilities coming your way: Integrations: Enjoy
URL filtering in EndpointCentral with Browser Security add-on does not work in FIREFOX
Hi! We are users of Endpoint Central (Buld 11.3.2400.12) with browsersecurity add-on, and we are having a problem with URL filtering. We have deployed a policy to filter / block some URL's that we do not want managed computers to connect to, but in FIREFOX
[SDF-87441] Microsoft Flow
Any plans to provide integration with Microsoft Flow?
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