FAQs:

1. What is the scheduled downtime period for maintenance?

The scheduled downtime for maintenance is within a 3-hour window, with any disruption to ManageEngine’s patch management services expected to last only a few minutes.

2. Will I be able to use other services besides patch management during the maintenance?

Yes, all other Zoho services will remain fully operational during the maintenance window. There may be temporary disruptions only in ManageEngine's patch management services, but you can continue using other features without any issues.

3.Which data center do I belong to?

Kindly refer to this link to know your datacenter

4. Will this maintenance impact my data stored in the data center?

No, the maintenance is primarily for infrastructure updates and will not affect your stored data or the overall integrity of your services.

5. How will I know when the maintenance is completed?

We will post updates on the maintenance forum once the maintenance is completed. You can check there for real-time updates.

6. What should I do if I experience any issues during the maintenance period?

If you face any issues during the maintenance, please contact our support team. You can email us at endpointcentralcloud-support@manageengine.com or patchcloud-support@manageengine.com with the following subject line for easy reference: "Datacenter_Maintenance_[Date]_[Region]"

7. Should I reschedule patches that were scheduled to deploy during the maintenance window?

Yes, we recommend rescheduling the patches to deploy outside the maintenance window to avoid any disruption.

8. How will I be notified if the maintenance window is extended or delayed?

If the maintenance period is extended for any reason, we will promptly notify all affected customers through our forums.


Regards,
Team ManageEngine.