Updated Australia Data Center maintenance (including patch service) scheduled from 8th December 2024 9:30PM to 9th December 2024 6:30AM AEDT

Hello!

We would like to inform you that the scheduled infrastructure maintenance for the Australia Data Center, including patch service, is now planned from 8th December 2024 9:30PM to 9th December 2024 6:30AM AEDT.

This maintenance has been carefully scheduled during non-business hours to minimize any impact on your services. As per the earlier announcement, while the Data Center maintenance takes place from 2:30AM to 5:00AM, the patch service maintenance takes place before and after the Data Center maintenance time window.

We do not anticipate any significant interruptions to other services, and you should be able to continue using them without any issues. However, we will provide updates on this forum post once the maintenance is completed. Should you encounter any problems or require assistance, please feel free to contact us via email at endpointcentralcloud-support@manageengine.com or patchcloud-support@manageengine.com with the subject line "Datacenter_Maintenance_[Date]_[Region]", and our team will be ready to assist you promptly.

FAQs:

1. What is the scheduled downtime period for maintenance?

The scheduled downtime for maintenance is within a 9-hour window, with any disruption to ManageEngine’s patch management services expected to last only a few minutes.

2. Will I be able to use other services besides patch management during the maintenance?

Yes, all other Zoho services will remain fully operational during the maintenance window. There may be temporary disruptions only in ManageEngine's patch management services, but you can continue using other features without any issues.

3.Which data center do I belong to?

Kindly refer to this link to know your datacenter

4. Will this maintenance impact my data stored in the data center?

No, the maintenance is primarily for infrastructure updates and will not affect your stored data or the overall integrity of your services.

5. How will I know when the maintenance is completed?

We will post updates on the maintenance forum once the maintenance is completed. You can check there for real-time updates.

6. What should I do if I experience any issues during the maintenance period?

If you face any issues during the maintenance, please contact our support team. You can email us at endpointcentralcloud-support@manageengine.com or patchcloud-support@manageengine.com with the following subject line for easy reference: "Datacenter_Maintenance_[Date]_[Region]"

7. Should I reschedule patches that were scheduled to deploy during the maintenance window?

Yes, we recommend rescheduling the patches to deploy outside the maintenance window to avoid any disruption.

8. How will I be notified if the maintenance window is extended or delayed?

If the maintenance period is extended for any reason, we will promptly notify all affected customers through our forums.

9. Why was the 3-hour maintenance window extended to 9 hours?

The previous 3-hour maintenance was focused on the overall Data Center. With the inclusion of patch service maintenance, the maintenance window has been extended by an additional 6 hours. The Data Center maintenance will occur from 2:30 AM to 5:00 AM, during which all ManageEngine applications may experience downtime. The patch service maintenance alone will take place before and after the Data Center maintenance window, potentially causing disruptions to patching services.

Regards,
Team ManageEngine.