Add worklogg to a change via REST API
Hi I would like the possibility to add a worklog to a change via REST API. Do you have any plans on that? Kind regards Blixten
Notifications for projects
Good day! Is there any way to notify project owner when % of completion of task is changed or when worklog or comment for task is added? I have configured task notifications in admin-notification rules but i gues they doesnt affect projects. SD build 9003 Also it would be nice to see any notifications for task owner
Automatic stripping of email signatures & disclaimers
Hi, Just wondering if SDP can strip out email signatures, disclaimers, reply chain etc in a email driven request/response scenario. In past I have seen apps use a delimiters e.g. "--" is used to strip out the garbage that tends to pollute the task history chain. Regards
ServiceDesk Uninstall Process Deletes Configuration Files
When uninstalling software with the intent of re-installing it is helpful if configuration files are available from a previous installation. I discovered that SD deletes all the contents of \ManageEngine\ServiceDesk\server which is where much of the customization exists in configs. I suggest the uninstall process preserve the config files in the backup directory as an archive instead of deleting.
ServiceDesk Plus 9007 Released
Dear Users, SDP 9007 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9007 SDF-56001 : WorkLog operations as in Web Client view can be performed using the REST API. SDF-56007 : In REST API - Option to make note addition as request first response. Issues Fixed in 9007 SD-56125 : In REST API - GET_REQUEST operation response, '&' symbol is shown duplicated for short description column in JSON format. SD-56043
Technicians logging requests for Accounts/Sites
Hi, We are starting to use SDP-MSP 8.2 build 8201 and have a query about technicians logging requests. All technicians are set up on the default technicians list and have appropriate permissions to create/edit requests. They can create a new request, select themselves from the requester list, select the appropriate account/site and populate the request, but when they try to save that request there is a pop-up saying that the requester does not exist and offering to create one (see attached "pop-up.png").
Requester Creating Tickets on Behalf of another Site.
We provide Manage NOC services for small to medium ISPs. Some of their locations we have as sites do not have people residing in them. They might me remote data centers, cable headends or central offices. The actual customer that we communicate with may reside in a different site in the city, etc.. Currently, in ServiceDesk Plus MSP, this remote requester can not open up a request on behalf of the other site because the product does not allow the requester to select another site under his/her
Any ideas?
Vinu, Uma, Jai, Arun and the team, I have been told that you enjoy my continual "catch up refresher" posts and that these cause much amusement to the team as they are considered “rants” and they keep you entertained so I didn't want to disappoint. I have various suggestions I have been told over 6 years plus that you will :- “look into” “analyse for a future releases” “will put into the development pipeline” “will be in for the upcoming releases dependant on priorities and popularity” I appreciate
ServiceDesk Plus MSP 8207 Released
Dear User(s), We are pleased to announce the release of ServiceDesk Plus - MSP Build 8207 What's new in ServiceDesk Plus - MSP build 8207?Enhancements made Account Manager: Able to view all requests,problems,changes and assets created in his account Option to schedule or run reports Option to create custom filter for viewing requests MSPSDP-2980: Worklog description field size increased MSPSDP-5142: MSP address and Account address are included in the billing report MSPSDP-6768: Option to disable
Automation of process after ticket is created
Hi, Is there any method by which an external system or application can be called once a ticket is created? Basically I want to automate the process after a ticket is created. For eg, as soon as a ticket is created, based on the subject,category,etc it should call a workflow. And once the workflow is done executing, the ticket in the SDP should be updated or closed. Thank you, Kavya
Custom views for problems and changes
Hi, Is it possible to create custom views/filters under the problems and changes tabs? I see the option under requests but I cannot find it under problems or changes.
Technicians - Migrate Active Directory Groups?
I have a request from some 2nd level support groups who want all technicians within the group to receive the help ticket when it is escalated. Other 2nd level support groups want to be able to "pull" the ticket from a unique active directory email address. I can have our email administrator create a new email address in AD and have multiple people monitor incoming tickets. What are my options where a support group wants all technicians (usually this group would be small - maybe 2 technicians) to
Patch for index data purging in ELA build 8000/8010/8011/8050/8051
In ELA version 8.0 - 8.5 versions, we have made significant changes to the way, the collected logs are indexed. These changes were introduced to provide better search performance and for "Field Extraction" feature. While performing these, the clean-up of "<ELA Home>\server\default\indexes\univindexes\cold" folder was not handled properly. We had identified this issue in our testing environment and have appropriately fixed it in patch. We apologize for the inconvenience. Note: This will purge the
Separating announcements
At the moment one are able to seperate announcement with "User Groups" so that some announcements are shown just for some users of the SelfServicePortal. I'd like to request a feature that does the same but also for technicians, for instance seperate announcements with the help of "Support Groups". In this way I would be able to send seperate announcement to for instance my "Windows technicians" groups and my "Mac technicians" groups.
Notification for Unpicked Requests dependent on hours
We would like to request the ability to send the below mentioned notification within support groups respective of business hours and holidays, similar to SLA's for incidents. Send notification to technician(s) when a request in this group is left unpicked. Notify to Notify after Days | Time : 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Hours 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Reply templates from Iphone app
Hi Is there any chance of adding access to the reply templates in the iphone app? It would be great for our people who are on call. Regards Tony
Gentle Reminder
https://forums.manageengine.com/topic/upgrading-to-7-9-0-7931-we-got-in-trouble How do you do sir? This is gentle reminder. How is above going? KC.SONG
Provisioning tool
Is there a limit on how many users can be imported using the provisioning tool? Every time i get to about 180 i start getting errors.
Query Error (KPI Technician's performance report)
This query doesn't work in build 8013 for MSSQL https://forums.manageengine.com/#Topic/49000004996363 Error: java.sql.SQLException: Column 'WorkOrderStates.OWNERID' is invalid in the select list because it is not contained in either an aggregate function or the GROUP BY clause. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224)
Monitoring HTTP(s)-URL Sequence - (Want to measure the time until the page loads)
We use the monitor for an HTTP(s)-URL sequence to show us the user performance of our application. However, a new feature recently added, allows the user to do a few things while the page (a long list of items) loads. This loading time is long compared to the time for the page to enough allow the user to "do the few things" that can be done before the page completes loading. Our problem is that the sequence presents the URL and, then, as soon as it is available, goes to another URL so we the key
Report to Ticket Created Time
Hello, I want to create a report to analyse how many ticket created on workdays after 10:00 pm and on weekends after 07:00 pm. The report must be included requester and technician name which could be listed view. Servicedesk Version:8.2.0 Build 8217
Audit All Files/Share Creation
Is it possible to audit for the creation of a new share or simply all changes on a drive?
Change template?
Is there a way to access the change ticket template? Specifically my goal is to make a new additional field required for a ticket to be created (I can only configure it to be required for closure as far as I can tell). For Incidents/SRs its just a matter of going to the template and flagging the field as required, but I can't find the template for Change anywhere.
AD360 build 4009 released!
Hello Everybody! We are glad to announce the release of AD360 build 4009 with an enhancement to the license module and some bug fixes. Enhancement: Easily download and integrate the latest version of the individual components; no restrictions on version compatibility. Ability to view license details of each component individually within the AD360 console. Fixes: SSL issues that appeared in Integration Settings, License Module & Dashboard Access have been fixed. Important Note: Existing Customers
Change multiple requests department
I have need to change over 600 (or even more) request department from one to another. We have changed users departments, but in closed requests there is still old deparments and i can't delete the old deparment befor old department is changed to new one.Is there any 'refresh' command to mysql database for this? Anyone knows good tip for this?
error on reports - total value of time spent (request+tasks)
Hi, When I insert the time in task inside request, the time not appear in my reports. Look this example: I put 6 hours associated to the worklog task, and 5 hours in the request worklog directly On worklog detail of request appear 11h (correct), but in my reports only appear 5h (the time insert in worklog of request) you can see in my data filters and the results of report. I need the reports join the time inserted on request worklog directly sum the time inserted on tasks worklog associetd to
Actions button missing after upgrade
After upgrading to Version 9000 some of my technicians do not have the Actions button when viewing the requests tab. These techs are in the assigned role of "normal". The techs in the role of "SDAdmin" still have the actions button. Is this a bug or a security change in 9.0?
Zero dollar bills
Hello, I've assigned a billing contract to an account, made a request, booked time against it, and clicked to generate a manual bill. The bill is all zero's. Same if I add a manual cost to a request, and generate an ad-hoc bill. Why is this happening? :(
Is it possible to remove users from groups during synchronization with AD?
Hello, Does anyone know if it is possible in PMP Pro to remove user or remove user from group by synchronization with AD? I mean: Group in AD has members: m1, m2, m3. It is in sync with PMP Pro. When I remove member m1 from AD group and synchronize PMP Pro with AD, will m1 also be removed from group in PMP? Best regards Jan
How can PMP detect more field's form?
Hi All, Some field's form didn;t fill when press Bookmarklet button. Ex: 'emails' field, 'login' field How can i fix this or add more fields? How can PMP detect more field's form? Thanks & Brs,
Multi User Filter Problem in VPN User Session time Report
Hi, I am using Firewall Analyzer Version 7.2 and i am facing problem when i define 2 or 3 users in USER FILTER option in scheduled report. Report showing no session of any user when generated but if i define Single User in user filter then report generate fine and showing sessions of particular filtered user. Kindly advice why firewall analyzer dont showing multi user filtered sessions in VPN USER SESSION TIME Report. Regards, Arshad
Error when trying to retrieve a password
Hi, I recently added a server to pmp. When i try and retrieve the password i get the following error: "Password verification for account Administrator of resourcemmcenvdev53 is triggered via Agent. Refer audit for status." Please can you give some advice?
HP Procurve password not in sync
Hi, I tried to add hp procurve, but when i tried to reset password it shows it is already succeeded. When I tried to use putty the password not changed. When I verify password, it shows password not in sync. Please help.. thanks
Strange printer status in printer map view
Hello, I've just install trial ver. Opmanager and and added the printer (hp laserjet 2015n)to the monitoring system. And i have strange status in the printer map view (above the printer) 2e 20 d0 a0 d0 90 d0 a1 d0 a5 2e. Could you please help with this ?
Robotechnician not reseting passwords
I tried these steps: 1) Under Admin -->> WindowsDomainScan, make sure you have provided the right credentials to reach the Domain controller. - tested this by making sure i could import user objects from AD successfully. 2) Under Admin-->> RoboTechnician you have configured the settings and set the status as "Enabled". status is set to "enabled" 3) Make sure ROBO - PASSWORD_RESET template is selected when you are creating the Request. verified that we're using the correct template. 4) Make sure the
Servicedesk Plus vs Servicedesk MSP future
I'm using Plus version with some enhancement to be able to support customers (requesters) that are outside our company. MSP version would be more suitable for us we can say as ITIL based but it's way behind Plus version we can say. As a example we would need billing feature but as MSP is today and future enhancements which are taking to much time we stick with Plus as a Ticket system and unable to use it for everything we would be doing. Will MSP be at same level as Plus regarding enhancements and
Upgrade to DC9
Hello, How to upgrade DC8 to DC9? -Roei
Cisco 1900 series and 2900 Series Netflow Not Working
Dear ManageEngine, We are in the process of replacing some of our old routers with some of the new generation routers. We have already replaced two of our routers with the following routers: Cisco 1941 Cisco 2901 We are currently not getting any Netlfow information in Netflow Analyzer. We have double checked the Netflow settings on the routers and they are fine. I can see in Netflow that it actually does pick up the Serials and Says Flows Received which is incrementing every 5 seconds but the serials
MySQL upgrade
Good day! We are using SD v9004 but MySQL version is very old - 4.1.18. Is it possible to upgrade MySQL to latest supported version (as i know it is 5.1.50) and what are the right steps? We have tried to uninstall our current version and install v.8121 (its the last version which supports MySQL installation and use MySQL 5.1.50). And after that we have installed all neccessary service packs to upgrade to 9004. After that we have used our backup for information restoring. All seems fine - SD have
New requesters fall on deaf ears
I'm having a problem with my SDP MSP installation (8.2 Build 8206). When a new requester (i.e.: someone not in the Requesters list, and their domain is not associated with any account) sends an email in to my support email address, the request shows up, but there are no email notifications sent out for it (to the Requester, or to the Technician). This is either a terrible flaw in the design of the system, or I am missing a setting somewhere. How are people with @gmail.com or @yahoo.com emails supposed
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