I'm wondering if someone is currently using any products or add-ons of Manage Engine for issue tracking?

I see that there are "Incident Management" and "Problem Management" components to the Enterprise version of ServiceDesk, but I'm not sure if this will be usable as an "Issue Tracking" system?

If someone is currently using the Incident Management and/or Problem Management components, what are you feedback with regards to this?

Thank you!

(What I mean with "issue tracking" is reporting bugs in systems or asking for add-ons e.g. in SharePoint or our Learning Management System or any other software application that we can in-house develop further)