Software that has been added to a suite
I think it would be beneficial to indicate if a software title has been added or is part of a suite. Currently you have an icon for a software suite, but the software components themselves are also still listed in the software module. If you could display an icon say for example a blue dot next to individual software titles to indicate this title has been added or is part of a suite I think would be very beneficial. Another option would be just to add a column with yes/no values for part of suite?
Requestor to Technician Conversion Issue
Hi, I am converting a few requestors to technicians in manage engine service desk. However once they re technicians in system they cannot see the earlier service categories. Kindly Help Abhijeet
Requester Report
Hi Guys, I sent a couple of emails without any reply. You have recently created a custom query for me that gives me the Requester details. I have added some additional fields to the requester information. Are you able to create a query which displays all of the information? The addition fields are below: Account Type, Best Contact, Installation Date, Installed By, Rating Thanks
URGENT: Remove ROBO-Tech_ template from further use.
Hello, I need to remove the Robo-tech template from user and technician view completely. Please give me the query to perform this task as soon as possible. It's very urgent!
Site in scheduled Requesters import
I've tried both Site ID and site name for "Site" field in csv for scheduled Requesters import, but no luck. Users are imported correctly (login, password, domain ans so on), but Site is empty. How can i configure ServiceDesk Plus for importing Site as well? Another question: Is it posible not to overwrite existing Requester during import if the only change in properties is password?
blank column in excel report
Hi There is a blank column when i generate the report in excel format. Is there any way i can remove the blank column?
Opmanager - error shutting down
I am running Opmanager 11.3 on a Windows 7 system. When I run the program "ShutDownOpManager" and enter in my username and password, I get the an Error in shut down ".\conf\Ports.properties (the system cannot find the file specified". The Ports.properties file does exist in the /conf directory. Any ideas? I can't install the Netflow plug in until I can shutdown Opmanager. Thank you
ATTACHMENTKEY column servicedesk plus
Re ServiceDesk Plus v9 Does anyone have any information on the role of the ATTACHMENTKEY column in the SDeskAttachment table and how the value (e.g. 059763DD-335B-49F0-96AE-22928097023F) is generated.
monitor disk health freebsd
Hi, Is there any in built module or a way to monitor freebsd server's disk health. we use smartctl os cmd to find faulty disk in freebsd. So is there a way to monitor disk health in freebsd server and whenever disk becoemes failure we got alert in opmanager.
export reports and queries
good morning everyone. I'm going to be moving from one company to another, both use manage engine service desk plus. I was wondering if there is a simple way to export the reports and queries that I have built in order to easily bring them to my new place of employment without having to manually recreate them all again. (there is no conflict of interest here, the company I built these at has gone out of business and is being liquidated)
No SLA for Problems?
Hello, I set up SLAs for low, medium, normal and high priority issues. It works for the Incidents but not the Problems. So I have to manually set the due by time for the Problem. Due by time should be populated automatically based on SLA, as with incidents.
Notification bell
our notification bell has stopped displaying alerts for "requester replies". AS far as I'm aware, nothing has changed on the system side of things other than a reboot. Other notifications such as ticket assignments etc are being notified via the bell - it seems that only requester replies have stopped notifying. Is there a method/command to switch these back on ? many thanks ewan
Migrate from ManageEngine SDP to ManageEngine SDP MSP
Hello, Please I need to migrate from ManageEngine SDP to ManageEngine SDP MSP. I had found once a script that does this, but it doesn't support PostgreSQL which I am using. Is there a script I can use for my setup? Thanks
snmp traps from EMC Vmax
Hi Guys, I am trying to configure the snmp traps from the EMC VMAX storage. Just wanted to know if the device is supported by opmanager? Currently no luck and could not query the management server which runs the storevntd which generates the traps.
Requester Details
Hi all, I’ve recently downloaded the Manage Engine Standard Software but seem to be having a few issues configuring the requester details. I'm a fairly new user so please bare with me. The first problem I have is although I’ve added ther additional fileds of Business Name, Address Line 1, Address Line 2 and Postoce into the ‘Common Additional Fields’ section. When I then go to ‘Users’, ‘Add New Requester’ the fields appear but in a random order? I want to be able to amend the ‘Add New Requester’
CI Type for virtual servers
Hi there, I've added a few of our virtual servers into our asset module and would have thought the fact that they are listed as having server operating systems in that they would be identified by the agents as being vmw servers that they would go into the 'Server' section of the asset module. They are actually going into the 'Workstation' section. Other than setting up a 'group' looking for the word server in the operating system I would have thought it would identify them itself as servers? Or
Email notifications when worklog, task, notes, outgoing mail, updating worklog and tasks, status is resolved are made.
Hi, why does not notification rules > “Send notification to technician(s) when request in this group is updated” include the following type of updates: · Adding note · Adding worklog · Adding task · Outgoing mail · Updating worklog · Updating task · Status resolved The only notifications that are sent out to the technicians in the group selected, are changes being made within the request detail fields. (Example: Impact, urgency, status:
Software Deployment doesn't invoke Windows Restart Manager
We have an application that integrates with Windows Restart Manager (our client PCs are Windows 7 machines) to allow automatic shutdown and restart of the running application (and not the entire computer) when updates are installed. The installer is MSI-based and we usually install it with the command line "VVC_patient.msi /quiet /l log.txt" which correctly triggers Restart Manager to shut down the application and restart it (the new version) afterwards, completely silent and with no "files in use"
Fix time setting on Desktop Central server
Can anyone help fix the time on my Desktop Central server? There is a post about running a java script, but it does not work. The post about this not working indicates to contact support. I did, but have not heard anything for a few days now. The server which this is running on has the correct time on it. However, the time stamp within the application is more than 3 hours in advance of real time. Thanks for any help you can provide. Chris
Windows Update settings with Automated Patch Deployment
What should the local Windows settings be for Windows Update if using the automated patch deployment feature of Desktop Central? I do not want to have a conflict with 2 patching methods. If Desktop Central policy is applied does it override the local settings or GPO that may be applied.
Possible to check NIC driver version?
Hi there. We need to update drivers for all PCs using a specific Intel NIC and driver version as there is a network-breaking bug. Is it possible to view this in Desktop Central? If so, how? Thanks!
Apple iPad Air not enrolling in MDM
We purchased several new iPad Air devices and they will not finish the enrollment process. We can do the self enrollment, email enrollment and Apple Configurator. However, after the initial certificate is enrolled, the device does not show up in the list of devices. It does not install the other profiles from the server either. This worked with previous iPad devices and iPhones (190+). We tried upgrading to version 9, build 90033. I know we had to change the version of Apple configurator as the
Number of security question in ADSSP
Hi, I contact ManageEngine support about the default number of security question in ADDSP. By default we have only 10 questions displayed in the software, nevertheless, if I look in the ApplicationResources.properties file (located in ADSelfService Plus\resources\adssp directory), 35 questions are available. Could you tell me if it was possible to use all listed questions in this file, in the ADDSP Software? We are interesting to use these questions because they are translated in the corresponding
Dashboard issue
I used to be able to see a listing of all the technicians within the sites of my organization but now I only see myself only after upgrading to SDP 9.0. This is very frustrating for I have searched this forum and have not been able to locate a fix. Also, when I view All sites NTLM Failed Redirecting to login page is shown where statistics should be. Currently we are running 9.0 Build 9004. I do not plan to perform any updates until these issues are resolved as I cannot afford for any other features
Support Center Plus Integration with Servicedesk Plus
Is it possible to integrate support center Plus with Servicedesk Plus such that issues logged in SCP can be escalated to SDP?.
Question
Hi Dears where is the localhost root folder in the servicedesk plus?(typical setup)
OPManager - Automatic Unmanage shutdown VMs and re-enable monitoring when powered back
Hi OPManager Dev Team! Would it be possible to implement something like an automatic un-manage function within the VMware monitoring? We get quite some alerts everyday from OPmanager for VM's that have been shutdown. It's just a painful job of resolving all these tickets and manually un-managing these VM's. And after a few days when they get started back up we need to go through them again to enable the monitoring on them. It would be great if the monitoring would disable automatically when a VM
User information - Additional Fields
Hello We have added some additional fields to the user information in SD+. In what table can I find the information in order to link it to aaauser for reporting purposes? Thanks for your support in advace Have a nice day Matthias
Unable to upgrade to 90033
I am trying to upgrade from Desktop central 80295 to 90033 without much success. First, I tried upgrading from 80295 to 90002 using the upgrade pack. Once I did this, I tried starting the Desktop Central server and it just hangs in a 'Starting' state .. never starts or gives out an error. Next, I restored my 80295 from backup. Reinstalled the upgrade to 90002 using the upgrade pack, then immediately installed the 90033 hotfix. Tried starting Desktop Central, and again it just hangs (I waited about
How to alert long running IIS requests
In a clients environment they have some requests that occasionally hang in IIS and they want to be alerted to this. I can find nothing in the standard IIS monitor that allows this to be monitored. Unfortunately there is not a Windows Performance Class for Elapsed Time so that I could use a Performanc Counters Montior. I can see the elapsed time in IIS Manager, I can also get the result from the command line using appcmd eg c:\Windows\System32\inetsrv>appcmd list requests /elapsed:100000 this
Temperature monitor - convert Celcius to Farenheit?
I'm monitoring temperatures from several device types of different brands. I'd like to show temperatures in Farenheit rather than Celcius. Is there an easy way to convert the values in the monitors to F? The formula prefix option when adding the monitor in the device template does not seem to work (CelciusToFahrenheit[.1.3.6.1.4.1.232.6.2.6.8.1.4]).
Change Display Name, Office in importing csv
Need to standardize my AD updating the display name and office of existing users is possible?
Groups for Users help
Currently the "Groups for Users" report will list all the groups a user is a member of, or when selecting multiple users will list all the groups every user is a member of like so. Group Name --- Members Admin Support --- User B Helpdesk --- User A Network Operations --- User A, User B Server Support --- User A, User B Is there a way to have the report only list the groups that all the users queried have in common? That would result in
Create User mailbox
Hello! I have Windows Server 2012R2 and Exchange Server 2013 SP1, and i have problems on creating User MailBox. For more details see the image: And if i click on red icon i heve this message: Regards,
HTTP Status 500 -
Hi, After I login. It get Http status error HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException java.util.Hashtable.put(Unknown Source) com.adventnet.servicedesk.home.util.LicenseReminderUtil.getDetails(LicenseReminderUtil.java:86) org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:1171) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
Allow organization of ALL views
Many of the default views within the Request module are unnecessary for my company, and instead produce confusion. I'd like to be able to hide default views, and modify the order of all views as they appear to technicians.
Asset query
Hi, I'm currently trialing the professional edition to see whether it's worth us upgrading to and have a quick query about the asset section. If I'm in the asset section by clicking on the Asset tab I can then see a button that says "assets in use". It has a figure next to it for example 42. I click on this and would expect to see all my 42 assets in use?!? It defaults to showing "resources" and only printers that I have as assets so will only show something like 12. Am I expecting something that
custom field Opmanager in ServiceDesk plus complete
how do I complete altomaticamente through a custom field to the OpManager service desk plus? example: in OpManager insert the custom field city (São Paulo) and I created a custom field in service desk plus. How to pass this parameter to auto complete in opening a ticket? thank's
Query/Export notification templates
Is there a query i can run to export all of the email notification templates that we use?
Server settings
Hi, I have been setting up password notifier, sending out a few test emails, all working fine. The email send out came from noreply@adselfserviceplus.com I went to change to a internal email, to avoid confusion from out users. Problem no matter what email I enter, I am meet with an error when testing that email "Username and Password not accepted by the mail server" Only thing I changed was the from address and the SMTP Authentication, in fact entered the same information as we ave in service desk
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