Required Fields Prompt On Request Close/Resolution
Requested Feature: Show missing required fields and allow tech to fill in upon request resolution/close instead of error message. I have certain required fields for a request to close. When a tech attemps to close a request without filling these fields they get an error saying missing required fields. It would be really nice if, instead of an error, they got a window with the missing required fields that they could complete then proceed to close the request.
search box for Requesters
Hi all! How to enable search box for Requesters http://joxi.ru/t2y0U_3JTJA7Y6fAqTA ?? Now Requesters can search only at Solutions module - why? http://odarchuk.com
not completed Tasks view
Is there any way to view all "not completed" status: - "Not Started" - "In Progress" - "On Hold" Current views "Pending Tasks" do not inlcude "Not Started" thanks, Andrew
i need version 7932
I do not know where to download the version 7932
Cold Start - New to this product
Hello everyone, can someone make me understand on this alarm that been generated and status as attention. since i manually shutdown it two days earlier but why i m getting this message now. ColdStart : MYKULWNODSG02P.1.3.6.1.4.1.311.1.1.3.1.2 Hardware: x86 Family 6 Model 26 Stepping 5 AT/AT COMPATIBLE - Software: Windows Version 5.2 (Build 3790 Multiprocessor Free) I also know it has to do something with snmp agent services starting up . Kindly help
SD+ Free Version - change single technician
Hi can you only use 'administrator' as the single tech in the free edition, I want to change it to a user on the domain, is this not possible? Also should there be 5 techs? or is this trial only? Thanks
relatorio blank for memory and disk
Information memory and disk are not appearing in the report. Previously functioned normally started Seman this problem. I do test and password is a success, I click on performance monitor and I click test and is successful. What might be happening? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Report for recurring requests
Good Day, If possible, I would like to request a report which shows recurring requests over a particular period. Any assistance on this would be greatly appreciated. The database being used is a MySQL database.
Move Postgres database to a different drive/directory
Hi, I installed ELA 8.6 on W2K8 R2, is there a way to move Postgres DB on different directory/drive on same system ? Many thanks Emanuele
Cannot upgrade from 8203 to 8212
Dear Expert I'm trying to follow the migration sequence. My current version is 8203, I use the following file to upgrade to 8212, but it doesn't work: "ManageEngine_ServiceDesk_Plus_8_2_0_SP-0_12_0.ppm" It gives me this error: "The file that you have specified is not compatible with this product" What should I do ? Best Regards
Help for clearing DEV and TEST Instance
Hi, We have 3 instances of SD+ which are copies of our prod instance which we call DEV and TEST. Last week we renewed our contact and we decided to reduce our DEV and TEST lisences to 5 techs and 500 nodes, we have 200/50k in prod. The problem is that we used to importe our PROD DB to our other instances... I have reduced the amount of techs to 5 that's not an issue but I need to delete 40k+ assets but we want to keep 500 of them for test purpose. Is there some sort of query I can use for that ?
Your SDP Version : 7.0.0 Build 7009 update to 8.1.0 Build 8123
Hi all, i installed a new windows server 2008 r2 with service desk plus like we had an old windows server 2003 with 8.1.0 Build 8123 installed. Now only 7.0.0 Build 7009 is installed on the new 2008 server. How can i updated this version to 8.1.0 Build 8123. Can somebody explain me how to update? Or do i have to contact the support tema for that? Cheers
service desk servlet api add work log
Helo. I try use servlet api, to add worklog my link is: http://servername/servlets/RequestServlet?operation=AddWorkLog&username=username&password=password&workOrderID=9118&workHours=1&workMinutes=10&executedTime=21 Jul 2014, 21:15:26 But is not success. Error: WorkLog cannot be added due to Time taken to Resolve or Start Time is mandatory field. I looked in the documentation but found nothing. Where is the mistake?
Backup and Restore Procedures
Hello - Is there a documented backup and restore procedure we should follow? I am running on a windows 2003 platform. thanks PEte
Service desk plus job flow
Hi I was just wondering if anyone if SD+ had a job flow feature? Eg: request is emailed in > incident is created and auto assigned to a department > they do there bit and add a task > they resolve the task they have added > the incident is then auto assigned to another department who do there bit, add a task and so on.
Change Status Comments - Global Edit allows you to fill 'Status Comments' but loses data once saved
(Experiences in ServiceDesk Plus build 9003 Enterprise - could not find a fix in Releases 9004-9010, please forgive me if I missed it) Build 9003 behaviour: When the ChangeManager (Change Role permitted to edit the 'Submission' tab regardless of which Stage the Change is currently in) uses the Global Edit form, whether or not the 'Stage' and/or 'Status' are being edited, the 'Status Comments' field is starred as mandatory (*) and will allow text entry. If the 'Stage' or 'Status' are edited, the
Fonts - Tahoma 10 as default
Hi all, I'd like to setup SDP "Solutions" to use the font Tahoma size 10 - but I don't appear to have this as an option for text editing. Can this be installed and set to be the default font used for everything through out SDP. If so how? Cheers Greg
Change Approval Requests - Status Reporting
I'm using ServiceDesk Plus 8.2.0. I've searched the posts and found some great responses on the status of change approvers that help me towards my reporting requirement. An example of one of these SQL query is Select ChangeDetails.ChangeID "Change ID", ctdef.NAME "Change Type" , AaaUser.first_name "Cab Approver", ApprovalDetails .email "Email", LONGTODATE(ApprovalHistory.action_date) "Acted On", ApprovalStatusDefinition.StatusName "Status", ApprovalHistory.comments "Comments", asd.StatusName
Moving from Windows Server to Linux
Hi, Our service desk has been giving us a lot of problems lately, Our infrastructure has changed a lot in the last 6 months which I believe has caused some of these issues. I'd like to start with a somewhat clean slate, by moving Service Desk from a Windows based server to a Linux based server. Do I lose any functionality by doing this? Also is it possible to just export strictly the tickets? I don't want to bring the entire Database along as I feel like I will be bringing the same issues along
Opmanager & Probe
Hi Guys, I have installed Opmanager and Probe, i am kidda new to these software/applications and i am mainly testing it all. My Problem is Why is their tow apps/softwares that displays the same kidda inteface one runs on port 8060 Opmanager and Other Probe on 8070 (this seems to have more options) I am confused as both seem same! I have two questions 1) When adding a device we need to add credentials right, i cant seem to find wmi the list, only i have snmp/ssh/telnet/clt/wmware but no wmi for windows
Email processing issues
Hello, I'm having issues with the service desk plus stopping processing emails, when I check the email settings the fetching is stopped, can you help me to find out why this is happening? I checked the logs and it shows the error Info in email fetching but it does not saids what cause it. System Log details : System Log Message : Module : MAIL_FETCHING Sub Module : - Type : Error Action : Occurred At : 03/07/2014 10:18 AM Probable Cause : Performed By : SYSTE Thanks in advance.
Event alarms
I would like the event monitoring to show as warning instead of critical, is this possible and if so how? Thank you
how to change the thread in history and requester conversations in requests: by latest update on top?
Hello, I want to know how can I change the thread in histroy, requester conversations, notes etc. and make keep the latest update at the top and oldest at the bottom. Regards, Robin
Reopen Tickets
Hello, we have some problems with requesters who reopen calls after long time. How can we do so that this does not occur when the User answer the email? We want to put a limit of 3 business days so it can reopen. Regards
Can get NetFlow Analyser Workign on ubuntu 12.04x32
Hello, I could sucessfully run NetFlow Analyser on a VM with ubuntu 12.04x64, but when I tried to run it on the ubuntu 12.04x32 on a real pc, I'm getting the following error: anageEngine/NetFlow/pgsql/bin/pg_ctl -D /opt/ManageEngine/NetFlow/pgsql/data -o "-p13310" start ] | [13:44:05:650]|[06-27-2014]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[10]: is DB registered as a service ::: false| [13:44:05:659]|[06-27-2014]|[pglog]|[INFO]|[11]: stdin: is not a tty| [13:44:05:661]|[06-27-2014]|[pglog]|[INFO]|[11]:
OpManager to monitor VMWARE environment
OpManager is stopping to monitor all VMWARE environment, this occurs with some frequency, and returns to work after some time.
Email field as username for clients to login outside of the domain? or Where is the user authentication ldap string?
I am attempting to look through the flat files and db for the authentication string used in the SelfService portal by manageengine in order to supplement a client need to use email address' from AD/LDAP to log in to the self service portal. Has anyone successfully used the email field as a means to login in the selfservice application or was able to find the authentication string in the db in order to be modified? I suspect like many applications the authentication string is simply a pointer to
Soon-To-Expire Password/Account Notification
Hi, I am setting this up for our company at the moment, however before I sent this out, I would like to test it with just one user first. Check that the email looks fine and make adjustments before I go global with it. Problem is I cant seem to find a way to just send out to one person, does this exist or is there a reason I cant find it.
Audit log
Hi, is there an audit log within ADManager Plus? I.e. is it logged who logged on, did what, which objects have been changed, etc. Regards, Thomas
SQL Server Query using an additional field to seperate worklog times (On Call/ Not On Call).
Hello, We've created an additonal field in the Helpdesk Incidents labelled Call Out, a pick list with choices Yes or No based on whether the incident requires On Call assistance. This is based on out of hours work. I have created a query to run an SSRS report to show technician worklog times which is working fine but have new requirements. Firstly how can I access this additonal field in the servicedesk database, which table, field? (using SQL Server 2008) Secondly could I use this field to
Any way to restore from backup following x32 to x64 migration
As the title states, I need to know if there is any way to restore from backup following a migration from x32 to x64.
Exception while checking server status.Connection refused
Hello, i'm getting this error in wrapper.log since i upgraded to the latest version. When i reboot the server, the problem is gone for e few minutes. Below is an extract from that log. Can u point me in the right direction? Thanks in advance, Rob van den Berg INFO | jvm 2 | 2014/07/02 16:05:38 | # INFO | jvm 2 | 2014/07/02 16:05:38 | # An unexpected error has been detected by HotSpot Virtual Machine: INFO | jvm 2 | 2014/07/02 16:05:38 | # INFO | jvm 2 | 2014/07/02 16:05:38 | #
After server move, Java is crashing
I recently moved my ADAudit install from Server 2003 device to a Server 2012 R2 device. I installed the same version of ADAudit on the new server, then copied over the entire ADAudit folder from old to new server. Now ADAudit will start but Java soon crashes after only about 30 seconds. Below is the point in the logs that Java appears to crash: Server started in :: [97125 ms] INFO | jvm 1 | 2013/08/20 10:14:42 | INFO | jvm 1 | 2013/08/20 10:14:42 | Connect to: [ http://localhost:5020
Vmware Snapshots
Is there any way to monitor weather there are snapshots on my VMware hosts or Virtual servers?
How to assign groups based on incident template
Hi, I am really going crazy. I have created an incident template "lost sap password". I would like to define, based on this request, an auto assign to the group SAP administration. I was able to do this on technician template, but not on requester. If a requestor open a new ticket with this template, it is not assigned to a group. What do I wrong? Best regards and many thanks! Florian
RBM is awful
I am giving a try to RBM, but it's really awful. The EUM agent execute other tests without any issue, but executing a RBM test is almost impossible. You should really found a better way to let it work.
UpdateManager.bat
Hi all, where i can find the UpdateManager.bat when i installed ServiceDesk? Or do i have to install the update manager from somewhere? I installed service desk 7.0.0 Build 7009 and i have to update to 8.1.0 Build 8123. cheers
Right click open link
Hi, A small little thing. Could you please enable it so that right click open in new tab works on the patch view, like it does on the computer. left opens the page, but right open new tab just give an empty screen
How can I hide administrator from technicians list ?
I'd like to hide administrator from the technician list, but I need to keep this account as I don't want to rely on AD authentification for the administration of SD+. Thanks for your suggestions !
Healthy Systems
Hi, we have several hundred desktops in the system, and under the healthy systems are desktops that have not contacted the server in over 2 months. I want desktops that have not contacted the server in more the 2 weeks moved to Vulnerable systems. How can I do that?
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