JIRA Integration with ServiceDesk Plus MSP
Hi. Is it possible to integrate requests creation/updates from ServiceDesk Plus MSP with JIRA. I note that ServiceDesk Plus has this functionality using the External Action Plugin, does the same functionality exist for MSP? Thanks in advance. Chris
Error occurred while downloading the required files.
We get this error when deploying packages after updating the desktop central server. Its create the folder on the client machine but not putting the file inside of it. We are using a share on another server for the repository. Have anyone get this problem before? I also talked with the support yesterday and he started a remote session to me and then he told me to send some files to him and he should have send a hotfix to me and i haven't seen any email from him.
OfficeUpdateError: No product installed for contained patch.
Hi, I have a few computers where I get this error, when trying to patch. OfficeUpdateError: No product installed for contained patch. Which is weird error, as if this is the case, then why does the scan see the patch as missing if there is no product for it.
Problem With SOM with role
I have a rol with permission of admin in SOM. This user has permission in one remote offices. but when I click the button "som" show a messages : I do not have permission to view the page
DC Query Report - Public IP of machine for DC Agent History
Would like a query report that would list the public ip of each DC agent event when a particular machine connected to DC. Does this IP address of the machine exist with each inventory scan?
Loss of scheduled requests
I have an administrator user. With this user I set up lots of scheduled reports. By accident my user got deleted. After setting it up again I do not have access on the scheduled reports anymore but they still get produced by SupportCenter. How can I get access to these reports. I need to stop them beeing sent to some of our clients.
SSO not working - Redirected on logon page
I have configured SSO under the Active Directory correctly and made the change in Windows 7 to accept NTLMv2 connection but I still can't open SDP even if I have a "successfully authenticated" in the sso log.
how to fix URL in reply template after moving to a new server
The email that techs get that a ticket has been assigned still links to an old server. How can I update the $RequestLink that is part of the reply to point to the new server?
More logic for alerting
Scenario: A ticket gets opened that has both group and technician selected. Right now the group would get an email stating that a ticket got opened for the group. A second email would be sent to the technician stating that a ticket was assigned to them. I wan logic that says: If a ticket is assigned to a group and a technician, only send an email to the technician.
NCM won't start on fresh install.
Hi all. I'm currently migrating from OpMan standalone to Central/Probe model and that requires re-installing my add-ins on my new probe. On my probe I have IPAM and NetFlow installed, configured, and running. Yesterday I installed NCM on the same server, but the service will not start. I have tried starting DX from the command line and the services control panel with no luck. I referred to this forum and attempted a repair offered by Suresh Bagavathy (deviceexpert reinit and flush logs), but
I need help with a query that return all Support groups and the technicians that are in the group.
I need help with a query that return all Support groups and the technicians that are in the groups.
Updated to 9011 - No Flash
Hi Right after update to 9011 Dashboard show "No Plugin Installed" Same for IE and Chrome
Attachments
Hi, I have to delete the attachments of some tickets (about 200 of a specific group). Can I delete the records in tables WorkOrderAttachment and SdeskAttachment (join key: ATTACHMENTID)? Are there other tables I should check? Thanks
API getSolution
Hi, I am looking into displaying solutions but both XML and json do not return the solution in HTML apikey=XXXXXXXX-XXXX-XXXX-AAAA-AAAAAAAAAAAA&businessUnit=General&search=SomeSetup I have tried to add htmlDescription=True and htmlDescription=Yes to the parameter set just in case this was not in the documentation :) Is it possible the get the Solution description using the API and if so how ? if not then is this something that you intend to add in the near future ? Best regards, Valdi Hafdal URL
Netflow for Firewall
Dears, I am looking for solution where i can monitor user activity on firewall ( cisco AS5585 and cisco ASA-SM).The activity includes which server, a user accessed and when. Has netflow any solution on this? Currently we have Netflow analyzer for other netflow data, Can we use this? Thank you
Editor Adds extra blank lines SDP
I'm using Chrome as browser for SDP. But nearly every when I copy/past something in the editor and then save it, there are appear extra blank lines after each sentence. What can i do about it, en is there a way to change the editor with a more comprehensive editor. with kind regards, jeroen
Can't convert requestor to technician
hi, I need to convert a requestor to a technician, however, when I open the requestor to edit it, I do not see the 'Change as Technician' option. Why can I not see this option?
Help setting up a test environment
I have reviewed the instructions from other posts but I still have problems. On the production server I am running the latest build and the database is mySQL I installed SDP on a test computer, the latest build, and the database is postgress How can I use a backup from the production server and restore on the dev server given there is no option with the version9 installer to choose mySQL as the database? Wayne
Vcenter monitoring - New Storage Added, Monitoring is greyed out
New storage LUNS for our non-SSD disks have always automatically populated, for our VMware monitoring. We have added many new LUNS now that are listed as SSD disks. Information is not displaying, for any of the performance monitors usually collected, nor is there information listed about disk capacity size etc. I've ensured that my opmanager user has access to http://vcenter/MOB (read only).. But I'm not coming up with the help files I need to work through this issue. I've set up a test installation,
Change 'Notifications' section - Status Action notification listed as one notification per recipient (not one with a list of recipients)
(This post was created with respect to build 9003) We have noticed in version 9.0 of ServiceDesk Plus (Enterprise) that Change Record 'Notifications' section appearance and behaviour has changed. 8.0 build behaviour: Single notification displays with list of recipients that it was sent to 9003 build behaviour: When a Status Action is chosen with a list of Change Role recipients for the associated automated notification, and the Change Role specified is populated with users in that Change Record,
Auto populate requesters from incoming email
How do I turn this off? I need to prevent SDPLUS from taking the contact withing the incoming e,ail and make a new requester from it. I have this seeting, set to No; Allow dynamic user addition when the user is not imported in the application?
Enterprise Edition - Bulk Import of Assets
If you're an existing ServiceDesk Plus Enterprise user you might find this blog post useful. In the Professional Edition of ManageEngine ServiceDesk Plus you have an option to import assets from any of the Product Type summary displays. The example below is from the Workstation summary list and the 'Import from CSV' link is on the far right of the display: Clicking on this link gives you the option to import into the 'IT' (licensed) or 'Non-IT' (not licensed) portion of the Asset register: Once you've
Exporting configuration to new installation of ME SD+
Hi there, I'm working on configuring our new instance of ServiceDesk+, and we have a good number of custom sites, departments, etc. I see a way to import this data from a file, but no way to export it from the old system. Is there some way to accomplish this? Thank you!
Add and Manage Terminal Services Licenses on Servicedesk
Hi, We need to manage the acquired licenses on servicedesk (softwares, Cals and Terminal Services). For CAL (Client Access List) the SDP have an specific option to associate with softwares - ok. And When we need to add the terminal services licenses (Microsoft Softwares) what's the better option/category/type? The support team can help me on this situation? Default Licenses Types: - Client Access License - Concurrent License - Enterprise (Perpetual) - Enterprise Subscription - Free License - Individual
ManageEngine ADAudit Plus 4.6.0 Build Number: 4640 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4640 announces EMC (VNX / VNXe / Celerra) file share auditing ; now document changes to files and folders; Audit the access, shares and permissions. ADAudit Plus enhances your Windows Server environment auditing: [ Active Directory , Workstation Logon / Logoff , File Servers, Member Servers , EMC , NetApp Filers , FIM , Printers & USB ] to help meet the most-needed security, audit and Compliance demands. New features,
End of support for OpManager version 9.x
Dear Users, With the release of version 11.3, we are announcing End Of Support for the old version version 9.x. The details of this announcement can be seen here. http://www.manageengine.com/network-monitoring/eol.html Still 3 months left for the users in version 9.x to upgrade to latest version. If the AMS is not active, renew it and plan for an upgrade as soon as possible. Gabriel Team OpManager Network Monitoring Software
Start program on server boot
Greetings, Is there any way to start a program (for example notepad) when a monitored server reboots? Also, for the Consecutive Times value under Device threshold setting, if I set it to 2: Does it mean it will consider two consecutive times as follows: violate threshold > alarm cleared > violate threshold again OR Violate threshold > Violation value increases (without being cleared) Kind regards, Niko
I have Opmanager running V 9410 32bit and want to go to 11300 64bit
How do I go about upgrading OpManager build# 9410 32bit to version 11300 64bit? It is running on a windows 2003 sp2 VM. Any help/procedure would be appreciated. Mark
MS SQL 2008 on vmware virtual server
OpManager - Essential Build: 11100 I have a virtual machine running 2008 R2 operating system and a MS SQL 2008 instance installed. The virtual server had a problem and i had to delete and re-add back in to OpManager. OpManager has detected there is a SQL instance running but i'm getting no stats on it, all other stats for the virtual server are working correctly. OpManager has correctly detected the instance name. Where the stats should be i have "No database associated. Click Here to associate the
MSSQL Monitors
Hello. How can I set MSSQL Monitors template, that when I add new device, there will appears only my counters, but not default?
URL monitor
As a User without admin privilege can view monitor URL?
How does an asset's group get removed
Hi! We're running SD+ version 8.2.0 build 8201 and AssetExplorer Agent 1.0.12 and I'm encountering a problem with Assets (laptops, in this case) which were added to the group "laptops" but for some reason they are getting dropped out of the group over the course of a day or 2. The asset has a "success" for the last scan. Can anyone tell me how to keep the asset assigned to a group? Thanks! Janet
Incident Templates
Hi We are moving to version 9 shortly and I wondered if anyone could confirm if there are any plans to introduce groupings for Incident Templates in the same way we have for Service Request templates (through the Service Catalogue). Thanks Julie
Customization of Dashboard
Customization of Dashboard (with pre-configured or configurable reports) would be a very useful tool. Thx
Arabic language
When send announcement to user withe Arabic language like " صباح الخير" the user see the announcement like this " ØµØ¨Ø§Ø Ø§Ù Ø®Ù Ø± "
PO NOT PRINTING AS SHOWN ON SCREEN?
Hey Guys, Running version 7005. I was never able to get around this little problem, but it annoys me now. When we print a PO, it doesnt print as shown on the screen. I tried playing around with printer settings and stuff, but no luck. We're printing on A4. The print out of the PO does not show some of the borders. Thanks
Issues with SSDP - Standard version
Hi, I am using the french version (9.0 built 9011) and I have a problem with the Support group and Technicians not showing in the list under Users in the Admin tab. The technicians will show in the dropdox list under Requests but it won't show anywhere else so I can't modify any of them. Please let me know if there is any fix for this issue.
Cannot change ipaddress of a discovered system. IP not correct
Hello Forum, I am writing this because of an issue I'm having where a discovered system has an improper IPA. I've tried to edit it and change the ip, but it will not let me and always reverts back to the incorrect ip. Anyone familiar with this condition? Mark
Ticket Trending
Hi there, I've searched the forums, but can't seem to find what I'm looking for. I'm trying to figure out a way to create a line chart that will show tickets opened versus tickets closed in order to show senior management the trending work loads. Has anyone created this report, or does it exist as a canned report? Any help would be greatly appreciated. Thanks, rsf
Service Desk Plus Training
HI, We are in the verge of implementing this in our organization. I will be the one training the technicians in our organization and will like to ask if some one can provide me of paperwork or any guide to base my training on. Any help will be appreciated. Regards,
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