I'm having issues with the service desk plus stopping processing emails, when I check the email settings the fetching is stopped, can you help me to find out why this is happening?

I checked the logs and it shows the error Info in email fetching but it does not saids what cause it.

System Log details :
System Log Message	:	</td> </tr> <tr style="outline: 0px"> <td width="25%" nowrap class="fontBlackBold" style="outline: 0px; font-weight: bold; font-size: 11px; font-family: Verdana, Arial, Helvetica, sans-serif">Module</td> <td width="2%" style="outline: 0px">:</td> <td width="75%" nowrap class="fontBlack" style="outline: 0px">MAIL_FETCHING</td> </tr> <tr style="outline: 0px"> <td width="25%" nowrap class="fontBlackBold" style="outline: 0px; font-weight: bold; font-size: 11px; font-family: Verdana, Arial, Helvetica, sans-serif">Sub Module</td> <td width="2%" style="outline: 0px">:</td> <td width="75%" nowrap class="fontBlack" style="outline: 0px">-</td> </tr> <tr style="outline: 0px"> <td width="25%" nowrap class="fontBlackBold" style="outline: 0px; font-weight: bold; font-size: 11px; font-family: Verdana, Arial, Helvetica, sans-serif">Type</td> <td width="2%" style="outline: 0px">:</td> <td width="75%" nowrap class="fontBlack" style="outline: 0px">Error</td> </tr> <tr style="outline: 0px"> <td width="25%" nowrap class="fontBlackBold" style="outline: 0px; font-weight: bold; font-size: 11px; font-family: Verdana, Arial, Helvetica, sans-serif">Action</td> <td width="2%" style="outline: 0px">:</td> <td width="75%" nowrap class="fontBlack" style="outline: 0px"></td> </tr> <tr style="outline: 0px"> <td width="25%" nowrap class="fontBlackBold" style="outline: 0px; font-weight: bold; font-size: 11px; font-family: Verdana, Arial, Helvetica, sans-serif">Occurred At</td> <td width="2%" style="outline: 0px">:</td> <td width="75%" nowrap class="fontBlack" style="outline: 0px">03/07/2014 10:18 AM</td> </tr> <tr style="outline: 0px"> <td width="25%" valign="top" nowrap class="fontBlackBold" style="outline: 0px; font-weight: bold; font-size: 11px; font-family: Verdana, Arial, Helvetica, sans-serif">Probable Cause</td> <td width="2%" valign="top" style="outline: 0px">:</td> <td width="75%" valign="top" nowrap class="fontBlack" style="outline: 0px"><textarea class="formstyle" readonly cols="4" style="outline: 0px; padding-top: 3px; padding-right: 1px; padding-bottom: 2px; border-color: rgb(153, 153, 153) rgb(195, 195, 195) rgb(221, 221, 221); font-size: 11px; font-family: Verdana, Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); width: 520px"/></td> </tr> <tr style="outline: 0px"> <td width="25%" nowrap class="fontBlackBold" style="outline: 0px; font-weight: bold; font-size: 11px; font-family: Verdana, Arial, Helvetica, sans-serif">Performed By</td> <td width="2%" style="outline: 0px">:</td> <td width="75%" nowrap class="fontBlack" style="outline: 0px">SYSTE</td> </tr> </tbody> </table> <br/> </div> <div> Thanks in advance. </div></span><div> </div> <ul></ul> <div><div><span><div class="adGroup_desktop_widget"><div class="adssp_desktop_banner ad-group-banners"><div class="headerslider carousel slide"><div class="carousel-inner"><div class="item active"> <div class="banner-wrap"> <div class="banner-img"> <a 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href="https://www.manageengine.com/cloud-siem/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ela"> <span style="color: rgb(0, 0, 0)" class="colour"> Log360 cloud </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/active-directory-audit/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ela"> <span style="color: rgb(0, 0, 0)" class="colour"> ADAudit Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/data-security/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ela"> <span style="color: rgb(0, 0, 0)" class="colour"> DataSecurity Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/exchange-reports/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ela"> <span style="color: rgb(0, 0, 0)" class="colour"> Exchange Reporter Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/cloud-security/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ela"> <span style="color: rgb(0, 0, 0)" class="colour"> CSP </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/active-directory-360/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ela"> <span style="color: rgb(0, 0, 0)" class="colour"> AD360 </span> </a> </li> </ul> </div> <div class="me_erp"> <ul> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/ad-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=erp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADManager Plus </span> </a> <br /> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/active-directory-audit/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=erp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADAudit Plus </span> </a> <br /> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/self-service-password/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=erp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADSelfService Plus </span> </a> <br /> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/microsoft-365-management-reporting/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=erp"> <span style="color: rgb(0, 0, 0)" class="colour"> M365 Manager Plus </span> </a> <br /> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/eventlog/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=erp"> <span style="color: rgb(0, 0, 0)" class="colour"> EventLog Analyzer </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/active-directory-360/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=erp"> <span style="color: rgb(0, 0, 0)" class="colour"> AD360 </span> </a> <br /> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/log-management/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=erp"> <span style="color: rgb(0, 0, 0)" class="colour"> Log360 </span> </a> <br /> </li> </ul> <div> <br /> </div> </div> <div class="me_rmp"> <ul> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/active-directory-360/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=rmp"> <span style="color: rgb(0, 0, 0)" class="colour"> AD360 </span> </a> <br /> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/ad-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=rmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADManager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/active-directory-audit/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=rmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADAudit Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/microsoft-365-management-reporting/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=rmp"> <span style="color: rgb(0, 0, 0)" class="colour"> M365 Manager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/sharepoint-management-reporting/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=rmp"> <span style="color: rgb(0, 0, 0)" class="colour"> SharePoint Manager Plus </span> </a> <br /> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/self-service-password/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=rmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADSelfService Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/log-management/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=rmp"> <span style="color: rgb(0, 0, 0)" class="colour"> Log360 </span> </a> </li> </ul> </div> <div class="me_mmp"> <ul> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/ad-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=mmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADManager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/active-directory-audit/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=mmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADAudit Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/active-directory-360/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=mmp"> <span style="color: rgb(0, 0, 0)" class="colour"> AD360 </span> </a> <br /> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/ad-recovery-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=mmp"> <span style="color: rgb(0, 0, 0)" class="colour"> RecoveryManager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/self-service-password/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=mmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADSelfService Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/exchange-reports/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=mmp"> <span style="color: rgb(0, 0, 0)" class="colour"> Exchange Reporter Plus </span> </a> <br /> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/log-management/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=mmp"> <span style="color: rgb(0, 0, 0)" class="colour"> Log360 </span> </a> </li> </ul> </div> <div class="me_spmp"> <ul> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/ad-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=spmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADManager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/active-directory-360/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=spmp"> <span style="color: rgb(0, 0, 0)" class="colour"> AD360 </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/active-directory-audit/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=spmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADAudit Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/self-service-password/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=spmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADSelfService Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/microsoft-365-management-reporting/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=spmp"> <span style="color: rgb(0, 0, 0)" class="colour"> M365 Manager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/ad-recovery-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=spmp"> <span style="color: rgb(0, 0, 0)" class="colour"> RecoveryManager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/exchange-reports/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=spmp"> <span style="color: rgb(0, 0, 0)" class="colour"> Exchange Reporter Plus </span> </a> <br /> </li> </ul> </div> <div class="me_dsp"> <ul> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/active-directory-audit/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=dsp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADAudit Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/eventlog/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=dsp"> <span style="color: rgb(0, 0, 0)" class="colour"> EventLog Analyzer </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/log-management/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=dsp"> <span style="color: rgb(0, 0, 0)" class="colour"> Log360 </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/ad-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=dsp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADManager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/self-service-password/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=dsp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADSelfService Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/exchange-reports/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=dsp"> <span style="color: rgb(0, 0, 0)" class="colour"> Exchange Reporter Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/active-directory-360/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=dsp"> <span style="color: rgb(0, 0, 0)" class="colour"> AD360 </span> </a> </li> </ul> </div> <div class="me_ad360"> <ul> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/ad-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ad360"> <span style="color: rgb(0, 0, 0)" class="colour"> ADManager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/active-directory-audit/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ad360"> <span style="color: rgb(0, 0, 0)" class="colour"> ADAudit Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/self-service-password/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ad360"> <span style="color: rgb(0, 0, 0)" class="colour"> ADSelfService Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/microsoft-365-management-reporting/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ad360"> <span style="color: rgb(0, 0, 0)" class="colour"> M365 Manager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/ad-recovery-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ad360"> <span style="color: rgb(0, 0, 0)" class="colour"> RecoveryManager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/exchange-reports/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ad360"> <span style="color: rgb(0, 0, 0)" class="colour"> Exchange Reporter Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/log-management/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=ad360"> <span style="color: rgb(0, 0, 0)" class="colour"> Log360 </span> </a> </li> </ul> <div> <br /> </div> </div> <div class="me_l360"> <ul> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/eventlog/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=log360"> <span style="color: rgb(0, 0, 0)" class="colour"> EventLog Analyzer </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/active-directory-audit/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=log360"> <span style="color: rgb(0, 0, 0)" class="colour"> ADAudit Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/cloud-siem/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=log360"> <span style="color: rgb(0, 0, 0)" class="colour"> Log360 cloud </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/data-security/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=log360"> <span style="color: rgb(0, 0, 0)" class="colour"> DataSecurity Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/exchange-reports/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=log360"> <span style="color: rgb(0, 0, 0)" class="colour"> Exchange Reporter Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/cloud-security/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=log360"> <span style="color: rgb(0, 0, 0)" class="colour"> CSP </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/active-directory-360/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=log360"> <span style="color: rgb(0, 0, 0)" class="colour"> AD360 </span> </a> </li> </ul> </div> <div class="me_idmp"> <ul> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/ad-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=idmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADManager Plus  </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/active-directory-audit/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=idmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADAudit Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/self-service-password/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=idmp"> <span style="color: rgb(0, 0, 0)" class="colour"> ADSelfService Plus </span> </a> <span style="color: rgb(0, 0, 0)" class="colour">   </span> <br /> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/eventlog/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=idmp"> <span style="color: rgb(0, 0, 0)" class="colour"> EventLog Analyzer </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/products/exchange-reports/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=idmp"> <span style="color: rgb(0, 0, 0)" class="colour"> Exchange Reporter Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/data-security/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=idmp"> <span style="color: rgb(0, 0, 0)" class="colour"> DataSecurity Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/office365-management-reporting/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=idmp"> <span style="color: rgb(0, 0, 0)" class="colour"> Office365 Manager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/ad-recovery-manager/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=idmp"> <span style="color: rgb(0, 0, 0)" class="colour"> RecoveryManager Plus </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/sharepoint-management-reporting/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=idmp"> <span style="color: rgb(0, 0, 0)" class="colour"> SharePoint Manager Plus  </span> </a> </li> <li> <a rel="noopener noreferrer" target="_blank" href="https://www.manageengine.com/log-management/?utm_source=me_pitstop&utm_medium=related_products_rhs&utm_content=idmp"> <span style="color: rgb(0, 0, 0)" class="colour"> Log360 </span> </a> <br /> </li> </ul> </div> </div> <div><br /></div></span><div> </div> <ul></ul> </div> <script nonce="c0bd9b21eb6d6d30b7877aa8b52cd10a">renderApp && renderApp();</script> </body></html>