Filter view
Hi, Can you add "last successful scan" to the filter options When I look at the different systems missing patches I can add the column, last successful scan, however I cant filter for it. Lets say I want to see the computers that are missing patches and was scanned this week, I add the filter option scanned this week, however this dont change the view at all, since all computer are being scanned at the same time, however not all are successful, therefore the details are not up to date To me if the
User Reply to a merged ticket opens a new ticket
Hi When two requests are merged, the newer request is deleted after being merged. Currently, if the user replies to an email from the newer request (the acknowledgement email, for example) it opens a new ticket. For example: Bob submits the initial request (##100##). He forgets he has sent this and two days later sends the same request again (##101##). Support staff merge the tickets. Bob's wife remembers something and replies to the acknowledgement of ##101#. A new request, ##102##, is created;
Trap Parser with Failure Component
Hi, I have a router with multiple interfaces and I want to process linkdown traps for these interfaces. The linkdown trap works fine and collects the information ifdes for notifications. My issue is that I want to have different notifications profiles for different interfaces ie interfaces 1-5 -- link down trap send sms interfaces 6-10 - link down trap send email only Since i am using the linkdown trap generator, I cannot differentiate. I would like to create a different trap generator based on linkdown
adding variables to tasks
1. I would like to add the Request ID to the task, its isnt in the list of variables can you advise if this can be done 2. is it possible to have an owner of a call, so that a copy remains with the owner and also the technician has a copy. thanks in advance Marcia
Outlook profile
It would be nice to be able to configure an outlook profile the first time user logs in. thanks igorek
Technical Support
Hello Customer Support I am testing your APplication Manager trying monitoring WebSphere Application Server 5.1 started into a z/LInux Suse sles 8 distribution machine. So, although I started into WebSPhere APplication Server Network Deployment perServletApp toghether with PMI standard definition as you suggested, I get the error message: "Failed Please ensure that perfServletApp application is installed and started". May you help us resolving problem? Best Regards Gianni BOvi Gianni Bovi ------------------------------------------------------
Internal DC Chat Room
Has there been any thoughts on adding a chat capability to DC? We have several technicians and it would be nice if there were a built in chat capability where we could all collaborate. I know there are chat programs available but we are limited to what we can use and what we are using now is being removed by our agency. Thanks, Mike
Korean characters encoding problem
Hi, We use websphere as server for generating pdf files .Dynamic data will be mapped from XML in the XSL.In the XML some korean characters wil come and it is not getting printed correctly in the pdf.some junk is getting displayed.In the xml we included this <?xml version="1.0" encoding="UTF-8" ?> and in websphere we included -DClient.encoding.override=ISO-8859-1 for JVM arguments also.Same ear is working on windows platform.In AIX the static korean text is coming but not the dynamic(which comes from
E-mail action is wrong/not present
Hi, I'm with the problem when execute my action alert. What may be happening? I'm sorry, I'm a beginner with the tool. Print screen below. Thanks
Technical Support
java process is taking 99.9% of CPU ManageEngine build 6040 RedHat Fedora 4 Kernel 2.6.14-1.1637 shoe shoe@mayo.edu 507 266 5276 ------------------------------------------------------ This is posted using Application Manager feedback form
How to change the Server System Time from GNT to CST
hello, is there any way to change the Server System Time from GNT to CST ? Im running the App Manager on windows Xp SP2 and the Server System Time appear to be GMT.
Script Monitor vs Availability
Good day, Is there a way to have the Availability of a Script Monitor to show UP or DOWN depending on the result of the script? As it is right now, the Availability seem to show if the script was able to be run or not. The output of the script only modifies the Health status. Since we are monitoring Sybase databases with the script, we'd like the Script Monitor to show as "Unavailable" if the database is down. Is there a way to achieve this? Thanks and best regards, Pierre
Tracking Uptime of a Server "Farm"
Hi, I am trying to use AppManager to track total uptime. I use AppManage currently to track my tomcat servers. I have three farms with 5 tomcat servers in each farm to support load balancing and high availability. I just went and created some Monitoring Groups to try and track total uptime. Then to my dismay is says that the "Monitoring Group" is considered "down" if any of the servers is down!!! Ugh! I'm not quite sure why I would use a monitoring group. I've used individual monitors to tell me
Unable to create a new Server Monitor
I am trying to create a new Server Monitor to monitor one of my AIX server.. After I enter all the parameters such as IP address, Server Type, Username, password, prompt, it takes me to a blank white page with the following URL: http://<my_adventNet_server>/adminAction.do?method=configureHostDiscovery Just to check I tried putting in the wrong password and it does return stating that the password is incorrect..So it seems it is connecting to the server that I want to monitor... Please help..
How to Monitor Threads in Run-Queue
I am using Applications Manager Free Edition to monitor a small set of AIX servers (4.3 and 5.3). Is there a way to monitor (and to graph) threads in run-queue other than writing a custom script gathering the output of r- and b-columns of vmstat?
Monitor polling stopped
Good day, Sometimes the polling of some monitors stops, without reason. We had the problem when some Linux servers were rebooted and also when some WebLogic servers were rebooted. The "Last polled at" is set to "-". It seams that we only need to edit the monitor, re-enter the password for the user, and the monitors restart to poll the servers. Is there a way to configure Applications Manager, so that when polling doesn't occur, the monitors appears in "Warning" or another. The problem is that when
\"backup\" and disaster recovery instead of \"failover\"
We are deploying Enterprise distibuted App manager but are looking to reduce the need for additional servers for "failover" by investigating "Disaster recovery" processes such as "configuration and Database back up" in the event of a hardware or software failure. Is there a simple procedure as to what files to save to a backup for this purpose. We currently have processes in place that we could leverage to perform backups so this would be ideal instead of having additional hardware and network resources.
I created a JMX Monitor for Glassfish (Sun Application Serv)
I logged a support request on Friday because I could not seem to get the JMX monitor going for Glassfish. Not sure where that request got to because I received no email. I now however have it working. You need to add the following to your domain.xml configuration in Glassfish: Add these to the java-config element: <jvm-options>-Dcom.sun.management.jmxremote.ssl=false</jvm-options> <jvm-options>-Dcom.sun.management.jmxremote.authenticate=false</jvm-options> Add this to the admin-service element. <jmx-connector
JMX Notifications Not Working
Hello, I have JMX beans that fire a notification on an error condition and log the information to a log file. AppManager has been configured using the JMX [MX4J / JDK 1.5] JMX Notification mechanism to catch notifications for each of the beans, set the severity to critical, and perform an action to send an email. Even though the log shows that the notification is being sent AppManager doesn't seem to get it. Any others experience this? Thanks
JBOSS EJB3 beans monitoring
Hello, I'm currently investigating jboss monitiring tools and found that AppManager is quite good for it. But I have one problem with monitoring of deployed ejb3 beans. I deployed jbossagent.sar file to the jboss. I see that it is deployed: in jmx-console 3 JMX services appeared: AdventNet:name=BeanCacheMonitor, AdventNet:name=EntityLockMonitor, AdventNet:name=System,type=DataCollector. But in jboss monitor in EJB details section I still see: " No EJBs are deployed in this server." AppManager is
Technical Support
There is a discrepancy between the actions, and the script monitors. The script monitors ask to specify the absolute path of the file and directory. The actions only ask for the name of the file. If I try to run a batch file for an action from c:\, it runs fine. If I try to run it from any folder name (ie. C:\This is a folder) it doesn't work. As mentioned, this error does not occur for script monitors. Rick
AM7 with MS-Exchange 2007, do it work?
Hi App-Support! MS-Exchange 2007 is coming... :-) www.microsoft.com/technet/prodtechnol/exchange/2007/default.mspx Have you make any first tests with AM7? Do it work? Could you give first statement about compatibility so far? Best, Alexander
Trigger Warning severity actions when the Critical severity threshold limit includes multiple polls
Hi, As per the post in the troubleshooting sub forum Warning action not occuring when Critical threshold breached on first poll. I propose that the determination of whether a monitored value has breached a threshold level should also consider the number of polls configured for the threshold. With the following configuration: Critical Severity : Monitored value is > than the Threshold Limit 40 Polls to try 2 Warning Severity : Monitored value is > than the Threshold Limit 40 Polls to try
Place monitor into maintenance mode with a "single click"
In Applications Manager, it would be nice to be able to manually and immediately place a monitor into maintenance mode (similar to the "downtime scheduler") with a "single click" of a link on the monitor's page. This same link could then take the monitor out of maintenance mode. (This could be done the same way a monitor can be currently "unmanaged" or "managed" with a "single click" of a link on the monitor's page.) Options could be added to this feature so that after X minutes of still being
Password Expiry Notifications Enhancement Request
Right now when you're configuring the Password Expiry Notifications, you can set it to Notify Enrolled Users only. What I'd like to see is this option, as well as an option to Notify Non-Enrolled Users only. With that option, I could configure 2 schedulers - 1 to notify enrolled users of their upcoming expiration, and a second scheduler to notify non-enrolled users that they need to enroll, and their upcoming expiration. This level of scrutiny allows me to configure my notifications as much as
Duplicate Username
Hello So we created out first template with custom scripts and everything is working great. But what do we do for duplicate usernames? I dont see any options in AdManager to deal with this. Im currently using version 6.2.2. It would be nice if we can tell it to use the first letter of the middle name or the 2nd letter of their first name...and so on.
SNMP trap parser -Link Down with Match criteria not working
Hi, I am creating a custom Trap parser Link down configured similar to the default link down trap parser except I was putting a match criteria. The default link down is also activated at the same time. However, my custom trap parser never gets triggered, always the default link down. The match criteria is based on the varbind 1 corresponding to the interface index and it is properly configured but I cannot figure out why it is not working. Disabling the default link down trap parser also results
Everytime I restart my server are installed SDP. It cannot working when startup.
Dear SDP team I have problem with my SDP build 9008. Everytime I restart SDP it cannot startup automatically. I usually use start by Manual. First I must start startsdp.bat and very long time to startup until I start run.bat it working. I usually used startsdp.bat and run.bat together it will working. In services.exe managengine.exe is start. I don't know about service of SDP is other than. Could you have solution about this problem? Now I use this workaround. Thank you.
Exchange Reporter Plus 4.7 Build 4740 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.7 Build 4740. The latest release comes with a service pack for existing customers to upgrade and get all the features, enhancements and fixes of its previous versions. New Features: Mailbox auditing now supports Exchange Server 2013. Mailbox Retention Policy Explorer: A bunch of new reports have been added to offer insight into retention policies and associated
Build Change Request Template Without Stage and Status fields
Is there a way to build a change request template without the stage and status fields? And if there's not a way to do this is there a way to change these two fields so that the only option there is for them is Submission and Requested? There's really no need to have the other stages or the status for those stages present when creating a change request tickect.
Netflow from Vmware ESX 5.5 server error
We setup our Vmware ESX servers to send Netflow packets to our ManageEngine server. We receive this error message. "V9 flows of unknown template are received from". Is there a way to set the system up to receive these packets?
How to Monitor a Progress DB ??
Hi, I have a problem, I need monitor a Progress Database, but I don't know how to start to do that , the Manage Engine Team said that maybe I can do that with an script to connect to the database, but I don't have idea on how to do that , could someone help me , I will appreciate. Thanks
Unable to delete
Hi, We are usinng 7.9.0 - with build number 7931. All of a sudden I am not able to delete anything. I first started with deleting backups and then some scheduled reports. The button to delete is there but nothing happens and no errors. Not sure if I have disabled anything by mistake but have searched and can't find any references... I am signed on as administrator... Many thanks, Lucy.
Periodically export raw data
Hi, I installed Application Manager 11700. I am doing PING tests and so on. I see that the system show only the last 6 hours of raw data, max 24 if I change the AMServer.Properties file. This is not enough for the customer because he would like to have the raw data for two weeks. If it's not possible to increase the retention on the AppManager itself, is it at least possible to create a script to export in TEXT format that data? I found a query that can be run to export the data: select * from am_managedobjectdata
Hide Technicians from List
I would like the ability to hide technicians from general view for the following reasons: We use ServiceDesk plus for our customer support team, however a number of IT staff has access to do administrative tasks and management, but should never be assigned tickets. When their names appear in the list of technicians they accidentally get assigned tickets anyways by mistake. We have setup a number of "zz_Whoever" accounts as "technicians" without login ability simply so we can have business rules send
Map shotcuts always critical.
Hi, we need to connect various business views with shortcuts. Since the shortcuts are on both sides this create loops and once the status of a business view turns red, everything connected turns red too and never go back to green. That is even when all the devices turn back to green, since the status of the business view is feeding via proxy to itself. Unfortunately it is not possible to create shortcut that do not propagate the status. Is it possible to implement it? It would be very important to
Total Monitored Devices Count SQL Query
Is there an SQL query that can be run that will return the "Total Monitored Devices" count?
Upgrade failed during process
Dear Support, I have an issue about upgrade. I try to upgrade version from 9007 direct to 9014. But always failed during process. For detail, please see picture. Thank you.
Reports on Solutions documents
I was thinking it would be good to have a few reports on Solutions: Solutions with most hits per week New Solutions since.. Aging report on Solutions - requires when creating a solution the option of having a document life option, then you can run a report that shows solutions that are approaching end of life and need review. Solutions need to be made inactive when they go out of date,and there should be a way to do this.
Dynamic Group Deployment Issues
Hi, I had a Dynamic Group set up based on whether or not a particular software was installed. This Dynamic Group had 18 computers in it. When I used this group as a target for a software deployment configuration, my configuration went out to over 90 computers as soon as I deployed it. It was as if the configuration completely ignored my target group and instead deployed to all computers. I do not understand why this would happen. Thanks
Next Page