Change database name
Hello We have OpManager build 11300 and Netflow plugin. All the time the Nteflow installer creates the database named 'netflow'. Our database administrator has standard for the database names. Is it possible to change netflow for bda_netflow? Regards Orlando
Notification email, send to account manager as well as requestor
Hi, I am looking for a way of having an account requestor receive the request notification email when one of their requestors creates a ticket. basically i have 1 requestor who can view all the requests for their account. I want that requestor to receive an email when any other requestor on that account creates a request. Regards Gavin
Problem removing device
When trying to remove a device, I get the message: "unable to find the object x.x.x.x". But it still shows up in the Overview. Any ideas?
E-mail Notification assistance
We're currently in the testing phase of Service Desk and have a question regarding e-mail notification. We have our separate support groups (ie: Help Desk, Network, etc.). When someone from the Help Desk assigns a ticket to the Network support group, we want the help desk person to get an e-mail when someone picks that ticket up telling them who took it. We would also like the help desk person to get an e-mail when that ticket gets resolved. I went through the email notification settings and I didn't
What happens when ServiceDesk plus msp license expires?
Hi, We are planning on purchasing an annual license for servicedesk plus msp. But what happens when ServiceDesk license expires? What features do we lose? or does the application becomes inaccessible anymore? Thanks
Default Listening Port 513 has already been occupied
I have encountered this port error but I pretty much sure the port 513 is not in use. However I have tired to change it by running runSEC.sh which resulted: ./runSEC.sh: line 7: bin/SysEvtCol: No such file or directory The file is there, but: file bin/SysEvtCol bin/SysEvtCol: ELF 32-bit LSB executable, Intel 80386, version 1 (SYSV), dynamically linked (uses shared libs), for GNU/Linux 2.2.5, not stripped so it is a 32 bit executable but only this one: bin/*| grep LSB bin/SysEvtCol:
On closed request notification rules apply
If request is closed, but we can change technician in it, notification rule is apply (Notify requester when a request is assigned to a technician.) and notification is send. I think it's sort of a bug ;) it should send notifications after request had been closed.
ServiceDesk Not Presenting All Columns Including “User - Additional Fields
The problem is explained in detail on how to create as well with the inline image. SDP Pro 9.0 Build 9003, Server 2008 R2 64 bit, Postgresql. Note: I believe this function used to work before Project Management was added to SDP. We do not have a license for project management for our product.
Adding HP layer3 switch to oputils
When adding the details for a hp procurve switch User Name : Password * : Prompt * : Enable UserName * : Enable Password * : Enable Promptusername i presume is operator enable username is manager what should go in the prompt field?
Limit with Asset Upload
Hi, Our Asset Management team was manually populating the CMDB by adding assets via CSV uploads and they received this error: "Your license type does not allow you to add or discover more than 3000 Workstations." Does the limit combine all asset types (servers, printers, monitors) and does not differentiate between scanned assets and those manually created? Regards, Jed
Help me Security Analytics
Hi, how to read the logs Security Analytics?? DoS / Flash Crowd(7) how do you know who and how to attack? which rows that mean? Help me plz.
Migrating from versions bbdd
Hello Someone has steps or how to migrate from: In old server OpManager-11100 x32 Plugin Netflow-9700 x32 with MYSQL new server OpManager-11100 x64 Plugin Netflow-9870 x64 with POSTGRES thank you very much
Color in request list
Is it possible to set up some deferent color for each row depends of the request status? Now all request in list looks same - close, open, onhold. It can be soft background color for row or additional column with some color indicator. Color visualization much comfort then plain text to see whole picture.
Notification when ticket is picked up
I've tried checking the forum for this, but is there any way to notify the OTHER techs when I pick up a ticket? Not just a notification to the tech when I assign them a ticket, but a notification for all the techs when a ticket has been picked up. We don't have a dispatch program/procedure so it's pretty much everyone just picks up a ticket when they are at the dashboard. It would be nice if they didn't have to go to the dashboard to know if a ticket had already been picked up. Thanks!
Modify template for closed tickets
Is there any way for me to modify the email template when a ticket is closed so that the Resolution is at the top of the email rather than the bottom?
Failure trying to Upgrade system
Hi, I download the service pack 9011 and try to upgrade from 9009 but I could not do that. All the time it says: "Failure...." P/S: I stopped the ManageEmgine service already. Please help!
BackupDB.bat - Error writing data to file
Hi, I am using version 11 of Opmanager. On trying to take a backup of my opm, I am getting the below error message. Please help. [05-16-2014]|[20:13:07:765]|[INFO] : Please wait ! Backup DB started ..... [05-16-2014]|[20:13:08:091]|[SEVERE] : jdbc.BackupException: Error writing data to file. at jdbc.BackupDB.dumpDataToFile(BackupDB.java:157) at jdbc.AbstractBackupDB.backupDB(AbstractBackupDB.java:80) at jdbc.AbstractBackupDB.doBackup(AbstractBackupDB.java:438) at jdbc.BackUpImpl.backupDB(BackUpImpl.java:72)
device template changes not applying
Using OpManager 10.2, i've gone into Admin, device templates and changed a templates CPU and Memory Utilization performance monitors from WMI to SNMP, clicked apply, selected a server to update, it tells me the update was successful but when i check the server the changes haven't updated. I've also tried the 'apply and overwrite' option and no change. Any feedback would be much appreciated, thanks.
Need template for Sidewinder 2150F
Howdy Does anyone have Sidewinder template to monitor CPU utilization and Memory ? Regards
OpManager Interface performance data storage
Hello. In which database table is the interfaces (traffic, errors, etc.) performance data stored. I looked at the statsdata table for a specific date but was unable to find the data there. Thanks a lot in advance O. Díaz
Hide the applicant history to requester
Is there any way not to show the history of the applicant to requester, this because there are some internal processes which do not require this to see. This can be done?. Hopefully you can help me.
Resolved Tasks are considered as Open
Hi, there is a glitch in in the tasks module. If you select the view to show all "My Open Tasks", it will show up resolved tasks as well. Therefore the system considers them as open. Please see screenshot: Cheers, Per
Feature Request - Work Log Details Description Appearing In Request Tab Notes or Somewhere Within
I find it cumbersome that often details written in the Work Log Details Description section is necessary information for the person assigned the ticket. I do realize that the detailed information inside the Work Log Details section should be encapsulated as it currently is, but the option to pipe the output from the Work Log Details Description section to the Tasks Notes section should be given. I do also believe that Work Log Details Description information piped to the Tasks Notes section should
Closed Request Comments
Is there a report that can be ran that includes the comments left by users when they close the request? If not, is there a way to create a custom report that includes these comments? Thank you!
Turn off auto email when job closed
Hello, New to this forum, forgive me if in wrong place and advise accordingly. In the last week or so I have been receiving what looks like auto emails when I close a job. This might have started when we updated the software. Before that I would close a job and that was it. I would prefer not to receive the email that I have closed a job. If there is a switch to turn off that 'feature' I would be very appreciative of learning where it is. Alternatively, there may be another reason why I receive
ServiceDesk Plus Support Announcement !!
We are facing technical issues on our mail server. You might not receive any acknowledgement notifications for the e-mails sent to the Support Team and you are likely to experience a delay in our support technicians reaching out to you. For any critical issues,you may directly call our Support Team at Toll Free No: 1-888-720-9500 US: +1 408 916 9300 UK: 0 800 028 6590 Australia: +1 800 631 268 Apologies for any inconvenience caused. Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software
Enabled to access the USB drive
I have create the USB configuration one computer to block the USB access, except mouse. Here I have selected domain to effect the configuration. The option i have selected to create the configuration is with attachment file. Now , i need to enabled one computer , which is now restricted. Please guide us to do this.
Disable notifications of Performance Monitor during daily scheduled window
I am wondering how we could prevent Email/SMS notifications of a specific performance monitor (ex. CPU Utilization) during a set range of hours every day. In our environment we encounter heavy CPU Utilization between 7pm - 1am every night. I do NOT want to receive notifications during this time since the high CPU Utilization is expected behavior during this time range. Is this possible, and how would we set this up?
Microsoft Visual Studio 2010 Service Pack 1
Hi Support, We have Visual Studio 2010 installed and I am trying to find out which computers need the Microsoft Visual Studio 2010 Service Pack 1 and SQL Server 2008 Service Pack 3 installed, but when I scan the computers DC does not inform me that the computer needs this service pack installed or any mention of it. When I check "Vulnerability Summary, Applications" I can see that Microsoft Visual Studio 2010 Professional Gold is installed. I thought that DC scanned for missing service packs for
Patch folder
What will happen if I delete the entire contents of the \webapps\DesktopCentral\store folder? This folder currently contains all the downloaded patches and installs. It looks as if many of the patches are no longer required - BUT if I delete ALL the files will DesktopCentral re-populate the ones I still need? Or do I need to ONLY delete the ones that are no longer required? (This will take much more time as I would have to run a report of the outstanding patches.) Many thanks, Tony
Workstation Group creation at Application level
We need to create the group with some of desktop. like one group with get USB access and another group will not get USB access. And manage this group at application layer. we want to create group at this software level. Note: Currently , we are using group which is created at AD.
Update Request Using API
Dear sir, Kindly i want to know how to update a request in support center using ASP.Net Your response is highly apprecitaed thanks
Unable to get data out of fortigate firewall
Hi , can any one help me with adding fortigate in to the Op Manager, I have already uploded the 2 MIB files from for the Fotigate series and also the INET mib file. But the OpManager just displays availability and the response time. Any help is highly appreciated. Regards, Fataz
all devices disappeared
Hi all, I am using OPManger 10, when I configured mail server for sending alarms, suddenly all devices disappeared from the map? Any suggestions? Thanks.
Change - Send for Recommendation Mails cannot be seen
When submitting a chnge for approval (send for recommendation mail) the mail sent to the CAB member is not stored. How can SD+ be configured so this mail is stored and shown (e.g. at Notifications)? Thank you for your feedback, Anne
Rows in reports splitting
Hi Guys, When creating a custom report, when a row crosses over two pages, it creates to separate rows when exporting. For example, if ticket ID 132 splits over two pages when viewing the report in on-demand, when exporting to excel, it will split over two separate rows. The ID and requester will double up in the two rows but everything else will split.
ADManager Plus pgsql Files consuming diskspace
Hi, The pgsql database files for ADManager Plus seems to be consuming alot of our diskspace. Is there a way to convert to MSSQL? This way I can relocate data to another drive and run DB Maintanence. Look forward to your response soon Kind Regards Shyam - I.T Infrastructure Analyst
Users are not displayed in the second domain
Hi, I have two domains without trusts. In both domains I can create and modify users. But in the secondary domain I can’t find Users... For example, I click on “AD Delegation” -> “Help Desk Technicians”, than I select the second domain and click on “Browse”, the new Window is white, and no users are displayed. Another example, I click “Home” -> “Help Desk – Reset Password Console” and select the second domain over the dropdown “Domain”. Now I’m get the error “No data available for the specified
Specify count in REST api getPingResponse
I'm looking to periodically get the ping response time for various machines. This doesn't seem to be available as a performance monitor, so I'm looking at using the getPingResponse REST api call. Is it possible to control the number of packets it sends? The REST api documentation doesn't list any parameters to control that.
Service Catalog - Hidden Templates
Hi, I have created a number of services under the "Admin>Service Catalog" settings. Then after a number of days my entries disappeared, thinking they had been deleted I contact all admins and no one owned up to deleting them. I then went about recreating the entries, except when saving them I was rejected with an alert that the template name already exists. When I login as a requestor I can see them listed under the "Request Catalog" dropdown box - yet I can't see them listed when logged in as
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