HotFIx 90033 fails
Hello, Hotfix 90033 fails on two servers with this error. "the pre invocation class returns a constant which is not supported.." now dc is not working... -Roei
questions list for User Survey
Hi all! %username%, what is your questions/answers list for User Survey? Anybody can share example your survey? http://odarchuk.com
How to create IPv6 IP groups?
Hi. I'm trying to add an IPv6 network to my IP groups. Unfortunately adding this IP network (example): 2001:0db8:85a3:: and 64 as the netmask is accepted, a message appears saying "net is IP6", but the group then shows: IP Address (Netmask) All Port (Protocol) All DSCP All Associated Interfaces: All Interfaces. Is there any trick to get IPv6 networks added to my IP groups? Or is it still not supported? Thanks.
Modify the playback spped of RBM scripts
I am currently evaluating the RBM product, and I have created 4 different RBM scripts. I am able to run them successfully on an agent machine, however the time it takes for the transaction to move from 1 URL to another (within one RBM script) is quite slow, and it takes roughly 3-5 minutes to complete 1 RBM script. Is there a way to speed up the playback, such that the script check completes sooner?
Change Module: Emergency / Retrospective check boxes
I noticed these check boxes coming up when drafting a new change (build 9.009). How do I configure them? Can I add additional options at that level to supplement this default list?
attachment at the closing
Hello, in some cases, we need to attach a file when closing. In the field of solution, there is the option of attachment. It would be possible to implement?
Block BCC Emails
Does anyone know how to block emails being sent to BCC that include the Servicedesk address using the Spam Filter?
Update Request status on REST API
Hello There, Is there someone to help me to change the status of a request with REST API ? I successfully use GET_REQUEST (but with an http GET and never with a http POST). when I do this with a POST http request: OPERATION_NAME:EDIT_REQUEST TECHNICIAN_KEY:<same as for GET_REQUEST> INPUT_DATA: <Operation> <Details> <status>Open</status> </Details> </Operation> I have this answer: <operation name="POST"><result><status>Failed</status><message>Technician key in the request is invalid. Unable to authenticate.</message></result></operation>
Traps from HP Proliant servers
Hi, What must I do for being sure my HP servers is correctly monitored? And be sure about getting all traps about failing RAID, RAM modules and so on? I have read several threads here, for what I understand I must load the MIB files from HP, and also create custom trap monitors in Opmanager for every single of them? Or is every trap registrered in opmanager anyway, regardless MIB import/trap setup? I assume many people uses Opmanager for monitoring their HP servers (and other, of course). It would
Support Rep associated to an Account
I don't know why and how it happened, but one of the Support Reps is associated to a specific Account, everytime it send an email from his personal mail account to SupportCenter. So that on top of the request you can see: Contact : Charlie Smith (AAAAAAA) but on AAAAAAA account there isn't any contact with this name (this is correct) therefore there is no way to remove it. The email address is the same registered in the Support Rep settings. How can we restore the correct behavior i.e. no association
account specific solutions
Is it possible to tag a solution with a account and the solution will be visible to only contacts from the selected account in customer portal?
Email fetching not working
We are having an issue with email fetching once a week (build 7931), where fetching status is RUNNING but email are not fetched from the email server. The "Last attempt to fetch mail" shows that attempts are stuck at a certain time (e.g. 17:43:28, with 3 mails to be fetched). If the fetching is stopped and restarted, it updates the "Last attempt to fetch mail" and numbers of "Mails to be fetched" but emails are not fetched (e.g. 17:59:11, with 13 emails, see the pitcure). The connection with the
Description-Mandatory Field?
Hi We've recently started using SupportCenter Plus. Is there a way to make the Description Field in Request Templates mandatory - similar to the way you can in ServiceDesk Plus? I am able to edit almost every field to make it either Mandatory or Read Only in Request Templates, but there are no options I can see available for the Description Field. I have also included the Description Field as a 'Mandatory Field For Closing Request', but I have tested this and found that a request can still be closed
I would to know more about server monitoring?
I would like to know more about server monitoring. If anyone know about this please help me to know about the topic.
Active Directory dashboards show N/A
I know this question has been asked before, but I have tried everything I have read and nothing seems to fix the issue. When I add in a DC, OpManager correctly identifies it as a DC and has all the correct templates associated with it. When you look at the snapshot for any DC the dashboard items show N/A. Troubleshooting steps I have tried: 1) wmiadap /f on the DC multiple times. (did not help) 2) I have tried various usernames and passwords for both SNMP and WMI. All of which PASS. 3) I have run
Business rules problem
I've got a problem with business rules. SDP - Departments - Default settings I've got only 48 departments, and they are free (don't have any connection\relationship) If I chose Helpdesk - Departments for - Dep 1 It will show Dep 1 with all connections\relationships So, the problem is, after sync with AD, I've got 61 Sites and only 48 departments (in default settings) that's why I can't make a business rule that will apply in all sites or departments that in the system, because in BR we've got only
Create rule for notification, when new request created.
Need rule for notification, when new request is created. How can i do this?
How to Assign multiple notification to one category ?
Hi, i have five notification profile and i want to assign all this notification profile to server category with quick wizard in one time if there any way to add multiple notification to one category ? is it possible ?
Description - Mandatory Field?
Hi We've recently started using SupportCenter Plus. Is there a way to make the Description field in Request Templates mandatory similar to the way you can in ServiceDesk Plus? I am able to edit almost every field to make it either Mandatory or Read Only, but there are no options I can see available for the Description field. Is it possible to make this mandatory? Thanks, Sam
Netflow Analyzer on Ubuntu 14.04 LTS issues
I've installed the analyzer on my Ubuntu box today, and everything appears to be working, except the web page is telling me "No device is currently exporting NetFlow / sFlow packets to NetFlow Analyzer". When doing a tcpdump on it, I'm seeing the traffic from my ASA: 11:47:55.674363 IP 192.168.5.254.43503 > Athlon64.9996: UDP, length 1388 11:47:55.675154 IP 192.168.5.254.43503 > Athlon64.9996: UDP, length 1212 11:48:56.884308 IP 192.168.5.254.43503 > Athlon64.9996: UDP, length 1388 11:48:56.884550
Requester Details
Under Service Catalog, when setting up a Request form template is there a way that we can make the other fields within that section mandatory?
Service Desk Server not Starting
I am running SDP on my Laptop win 7pro 64bit. I have trouble getting the server to start. When I restart or shutdown PC after SDP can't start, I must run file "changeWebServerPort.bat" and change Port. Does anyone know what I should do in this case?
Adding a HyperV
HI, I have 3 Hyperv Server, but only 1 of them are detected as a HyperV Host & 2 other are detected as a server. i check WMI & SNMP & both of them are OK. I delete these 2 servers & add again but detect as a server again. I re discover it but nothing happen? How i can add these 2 HyperV servers? I install OpManager 11.3
Report showing percentage increase/decrease in request growth
Hello, I would like to know how I can create a report that shows yearly percentage increase/decrease of request, grouped under 'Category', 'Sub-category' or 'Item'? Any assistance would be greatly appreciated. Thanks in advance
Exchange DAG
Hi, We are trying to monitor the health and status of an Exchange DAG. (status variables here http://technet.microsoft.com/en-gb/library/dd351258%28v=exchg.150%29.aspx ) this does not seem possible with the current configuration of the exchange monitor, please can you assist with this.
Fortigate MIB's
we are using a series of clustered fortigate 300C's across all sites. The templates that you provide are for very old hardware, and do not seem to have been updated in years. the MIBS used are different for fortigate, and not event he CPU util% works. can you please update your templates to reflect modern hardware
Cannot restore data to pgsql
Dear Expert I am currently using MESDP 8.2 with pgsql on win XP. The problem is when I stop SDP the pgsql also stops so the restoredata.bat fails. It says: no server running. Then I try to start db using: "startdb.bat 65432" It says: server starting C:\ManageEngine\ServiceDeskPlus-MSP\bin>LOG: skipping missing configuration fil e "C:/ManageEngine/ServiceDeskPlus-MSP/bin/../pgsql/data/postgres_ext.conf" LOG: could not create file "postmaster.opts": Permission denied What should I do ? Your help
Integrate NFA with external MySql server
Hello. Do you want to use NFA with you already installed MySQL server? Make this steps: 1. Before first run NFA modify next files: ./server/default/conf/nms-service.xml: --- nms-service.xml.orig 2005-02-03 17:15:13.000000000 +0500 +++ nms-service.xml 2005-04-21 14:20:34.000000000 +0600 @@ -16,7 +16,7 @@ </mbean> <mbean code="com.adventnet.persistence.service.PersistenceService" name="user:service=PersistenceService"> <attribute name="JndiName">persistence</attribute> - <attribute name="StartDBServer">true</attribute>
Upgrading from service desk 8.0.0 to 9
Is the upgrade easy and where do I find the upgrade instructions. I am using the professional version on a Windows 2008 r2 server running SQL 2008 r2.
Request put on hold not relecting in Due By Date
Hi, The recent addition of being about to use Request Status Scheduler to put Requests on hold and set them to release at a specific time is very handy. However our staff have noticed that when you use this mechanism, the Due By Date on Request View doesn't alter. It would be helpful if there was an option that say you put a Request to release in 3 days time as the user was on leave that the Due By Date automatically added this time in. I recognise you can hover your mouse over the timer icon and
categories based on Dept/Site/Group
Hi, Is there a way to have only selected category to display for a user while creating New Request.I dont want to show all our categories to the end users.I want to display only the associated site or department or group categories.
Change approval by requester
Hello. Is there a way a change requester can approve and move a change to the next stage? After the technician has sent the requirirements definition to the requester, I would like the requester to be able to aknowledge the correctness of the analisys so as to move the change to the implementation stage. It would sound a little bit like the current ability for a user to close a request that was put in resolved stage by the techinician., Thank you, Federico.
Chage Vendor to multiple devices
Hi, I would like that all my VM guest servers will be under Vendor VMware. Is there a way to change the Vendor to multiple devices?
After Deploying patches computer asks for restart
I configured patching for windows 7 pcs, I chose the option "Do not reboot", even that the standard message of windows update which requires user to restart appears for users, some other pcs do not have this appear, I don't want it to appears to users. Can this be accomplished?
Attachments through API
Hi, One little question regarding attachments With the API you can easily upload and attach a file but now I am looking in the other direction that is to say get attachment when a conversation entry is more than 64K the API return a message saying "The size of the description being greater than 64K, the content has been moved to attachment CONVERSATION_DESCRIPTION.html" First of all it is strange that the API return the status code 200 (SUCCESS) if the description or other values are not returned.
After upgrade to 9, local authentication is default login
We just upgraded to the latest version and local authentication is the default box on the main login page. I've looked and we don't have any local authenticated users. We want the domain to be the default choice. It was working as intended before the upgrade. Please advise on a fix. Thanks.
Device Expert CentOS Installation
I am trying to install Device Expert on CentOS 6.5. When I try to execute the binary it gets to "Preparing Java Virtual Machine..." and then stops. Any ideas on why this would be happening?
ServiceDesk Plus 9.0 Released
Dear Users, We are glad to announce the release of SDP 9.0. It can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Existing customers, kindly note, that the upgrade to 9.0 can be done from build 8214. Customers in earlier builds can move to build 8217 by applying the service pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html We strongly recommend to try the upgrade in the test environment before applying it
Notification of resolution
After renew the license and upgrade the version to 9.10, the requester did not receive any email to notify on neither close or resolve of ticket. No problem on ticket be created and assigned to requester or technician. Working fine before renew / upgrade and manual email to requester is good as well. Thanks KC
Could you expand about survey Road Map ?
Dear ServiceDesk Plus team I have some question in Roadmap Could you expand this "SURVEY : Option to exclude satisfaction survey to be sent for certain set of users." What survey about this? I hope servicedesk plus develop Annual Satisfaction Survey, Could you have this plan in roadmap ? that mean I need send Satisfaction Survey for User or Group if I need. Thank you
Next Page