Email fetching not working
We are having an issue with email fetching once a week (build 7931), where fetching status is RUNNING but email are not fetched from the email server. The "Last attempt to fetch mail" shows that attempts are stuck at a certain time (e.g. 17:43:28, with 3 mails to be fetched).
If the fetching is stopped and restarted, it updates the "Last attempt to fetch mail" and numbers of "Mails to be fetched" but emails are not fetched (e.g. 17:59:11, with 13 emails, see the pitcure).
The connection with the server is ok. Only restarting the service it fix the issue,
If the fetching is stopped and restarted, it updates the "Last attempt to fetch mail" and numbers of "Mails to be fetched" but emails are not fetched (e.g. 17:59:11, with 13 emails, see the pitcure).
The connection with the server is ok. Only restarting the service it fix the issue,
Topic Participants
Andrea Ghezzo
SupportCenter Support
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