No SLA for Problems?
Hello,
I set up SLAs for low, medium, normal and high priority issues. It works for the Incidents but not the Problems. So I have to manually set the due by time for the Problem. Due by time should be populated automatically based on SLA, as with incidents.
I set up SLAs for low, medium, normal and high priority issues. It works for the Incidents but not the Problems. So I have to manually set the due by time for the Problem. Due by time should be populated automatically based on SLA, as with incidents.