Disable WAN Miniport Interface detection
Hi Is there a way to disable the detection of certain interfaces of a Windows Server. As example, I woul like to disable the detection of the "WAN Miniport" Interface" or the "Software Loopback Interface".
Technician notifications not working
Hello, The technician notifications (= the bell) suddenly stopped working. For example, when there is a requester reply, the envelope in the request overview turns red, but there is no notification behind the bell. This happens in production (build 9011) but not in test (build 9016). I compared the DYNAMICNOTIFICATIONS parameters in the globalconfig table but the values are the same for both systems: What else can I check? What is causing this issue? Best regards, Demetrius
Matlab Software Deployment
I am trying to deploy software to my network computers. I have successfully deployed other software using an msi, but I am having trouble getting Matlab to deploy correctly. So to install matlab silently, I need to do this: setup.exe -inputFile C:\temp\my_installer_input.txt where the txt file contains the answers to prompts during install, how the install should go (interactive, automated or silent), etc So when I set up the package in Desktop Central, I use the following: \\DBSRVR\Share\Matlab_2012b\Matlab2012b\bin\win64\setup.exe
What are user credentials when user was created throuh e-mail
Hello! I created а user through email (create new request through email from а user who doesn't have account at the Portal). User's account automatically was created at the Portal. It has login like email (user@demo.local) and null domain. Then I tried to log in with user@demo.local and email's password with local authentication. But I can't log in. What password and "log on to" method I will need to use? Or how do I get the password?
service servicedesk is not running
Good afternoon. I installed Debian on ManageEngine_ServiceDesk_Plus_64bit.bin When trying to run `service servicedesk start`, I get this log: root@youcollage:~/ManageEngine/ServiceDesk/bin# tail -f /var/log/servicedesk-plus* ==> /var/log/servicedesk-plus.log <== JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
How to list more than 10 interfaces on a custom dashboard ?
Hello. We are looking for a solution to display all available (total of 22) interfaces in a custom dashboard with bandwidth utilization. Right now we are able to list only top 10. Is there a way to list all of them ? custom widget or any other solution? Running OPManager Enterprise Edition Build number : 11300
Overdue workorders not flagged anymore
Hi, Since a few days our workorders overdue are not flagged as overdue anymore. I have checked the SLA, are still enabled. Cannot find a reason why they are not flagged anymore when the duedate has passed. Anyone an idea?
ServiceDesk Reports - ChangeManager column Filter pulls all ServiceDesk users as possible Values
(With respect to ServiceDesk 9003 Enrterprise) Current behaviour: In Changes Custom Report Wizard, select the 'ChangeManager' column in the Advanced Filtering section. The Value options for this filter show all ServiceDesk users instead of just the Technician users assigned the Role 'SDChangeManager' (the only users who can be the Value for 'ChangeManager' Change Role). Suggested enhancement: For the ChangeManager column filter in the Custom Report Filter for Changes, restrict the Value list to
LeftHand Networks SAN Monitoring
Has anyone out there had any experience monitoring a LeftHand Networks IP SAN? We have 5 NSM 150s configured in 2 separate clusters. I'm getting lost here trying to find the right MIBs and which ones to monitor. Thanks...and have a great weekend.
Not Start MESD
Hello! I have same problem... After restore DB. 1. Downloaded need version 8121 from repository 2. Installed, one start, add license 3. Stoped server. 4. Start bin\restore.bat 5. and server not start.... Win2008Stdx64 In attach log, pics. Please HELP me. Instruction from here: http://www.manageengine.com/products/service-desk/help/adminguide/general-features/restore-process.html And here: Instruction to revert to the old build. Step 1: Check the build number of the latest backup, probably the one
MS SQL
What version of MS SQL is compatible with Service Desk Plus Build 9014? I am in the process of changing over to a new server and we currently have MySQL installed on the old boxl.
Attach file not working
Hi, we are using servicedesk plus on-demand and the ability to add attachments has stopped working for all technicians. The attach file window pops up and you attach file but nothing happens.
Servicedesk Status
Hi, We are using SDP - 9.0 Build 9003. I have created a new Status called "Cancelled" in which I want to move all the unwanted/unapproved request. When I select this status, the request gets completed, but the resolution does not go to the end user. I would like to send the notification to the user mentioning the reason for cancelling the ticket. Regards, Rafeeq
setting up SLA's
Hello everyone that read this post, once again I am having trubels with SLA. So I will try to keep it short this time :) Well I have been trying to set up SLA with Hight, Medium, Low This will match Priority of a request eg if Priority is = high then High SLA will be set. This is no problem and works fine however. When for example High SLA is set I want the first respond time to be 4 Hours and technicians will be notified just before 4 hours I choose 3h20min and I believe this works just fine. And
AD Manager Plus - Cascading Organization Values
Is there a way to have cascading drop down values for Organization and Department in AD Manager Plus User Creation Templates? e.g. if a user is selected with "Company A" there would be a set of Titles and/or Departments that are only associated with "Company A" Or can Organization values be scoped to certain User Creation Templates? So if a user is created for Company A, only Company A is available as the Organization property for that new user, instead of all the available values in the Offices
Report on Enabled/Disabled users and Last Logon
I'd like to get a report on ALL users, both enabled and disabled and the last logon. This used to be available in prior versions but does not seem to be available in our version (ADM Plus 6.1.0 build 6140)
Category SubCategory Item - If SubCategory options do not exist, mandatory field still enforced
(ServiceDesk Plus 9008) Current behaviour: For several Categorys or SubCategorys (Helpdesk Customizer - Category), our organization does not have SubCategorys or Items assigned by design because for some services we do not need to be more granular. Our Incident (for example) Templates are assigned SubCategory as a mandatory field because, if the SubCategorys exist under the chosen Category, we do need the further classification for our reports. Unfortunately, even if no SubCategory exists under
Netflow and VMware
Does anyone know how to sniff a particular vm's network using Netflow? Thanks, Justin Evans
Custom Script & output format
Hi, I have a VB script connection to SQL. The output format is like below. OpManager complains about the output format, when trying to make a script monitor. Why? Count 35
Prohibited software list help
I had once configured a certain software to be on the prohibited list and as such, removed automatically. We changed our mind and will now allow this software, but even though I have removed it from the prohibited list, it's still being removed within 30 seconds of being installed. I emptied the prohibited list, added that one software back and excluded it. Tried stopping and restarting the service from the ManageEngine server, but it continues to remove this application. The application is OpenOffice
Deploying Snagit 11 with License Key integrated
Hello, How would I deploy Snagit 11 with the License key already in the install? I am unsure of what i need to do... thanks ------ Aaron Johnson Fleetpride IT Services Analyst
Not start MESD after restore DB
Hello! I have problem to start MESD after restore DB. 1. Downloaded need version 8121 from repository 2. Installed, one start, add license 3. Stoped server. 4. Start bin\restore.bat 5. and server not start.... Win2008Stdx64 In CMD: D:\ManageEngine\ServiceDesk\bin>restoreData.bat -c d:\ManageEngine\ServiceDesk\b ackup\backup_mysql_8121_fullbackup_07_20_2014_14_45.data ******************************************************************************** Restore DB Setup Wizard ********************************************************************************
Change Module guide for SDP 9.0
Hello to all, where can we find a complete guide about Change Module for SDP 9.0? Thanks in advance
Technicians Viewing own tickets
What is the best way to have a technician open their own ticket, and be able to track it? It doesn't look like there is a view to allow them to do so. Thanks, -Nick-
MS SQL
We are looking to reinstall service desk on a new server. Which versions of MS Sql does build 9014 support?
Support Rep Group Report
Hi, Can any one help me with this report I created a group and add all my support rep to it and i want to run a report and it will show all Support Rep that was add to that Group name.
How Does OpManager ID a Device is a SQL Server?
Hello-- I've been adding new devices to OpManager build 11300, and when I added 4 SQL servers, OM identified two of the devices as SQL servers and automatically added the SQL oriented monitors ((MSSQL Named Instances, MSSQL Dashboard view, Database, and MSSQL Monitors)... ...BUT, it did not identifiy two other SQL servers as SQL and so they don't have the above monitors, etc. Why didn't OpManager identify two SQL servers as being SQL even though they all have the same credentials, the same
ServiceDesk Agent - Computer isn't sending information
ServiceDesk Agent - Computer isn't sending information to our servicedesk. It works fine on some computers but i've noticed we've got some HP Laptops that have come in and it scans for the information on the computer itself, picks it up and seems to send it, however Servicedesk either doesn't receive it or won't accept it for some reason. I've got the logs for the AssetExplorer below: [07/30/14][08:29:58][AEAgent.cpp][60][INFO][4680] ::**************** AEAgent (1.0.16)Started. **************** [07/30/14][08:29:58][AEAgent.cpp][64][INFO][4680]
fcbulkusermemberofvals takes >32GB
Hello Our instance of AD Manager Plus takes already >70GB of data base space. We found, that the table fcbulkusermemberofvals takes more than 32GB of space on disk. We've already tryed the backup- / restore-scenario, without luck. Is there any possibility to shrink the database? Maybe by deleting old entries from the table above? Thanks Phinel
Report Formatting
When creating a report the fields I include are not holding the formatting that i see in the Support Center interface. Is there a trick or a way to have the formatting be included in the report?
Report field Says not assigned
When creating a report the resolved field is blank as no resolution has been given yet. However the verbiage in the filed is Not Assigned (see Screenshot) Is there a way to get something else in there?
Reports with varying ranges
Hello We have a difficulty with creation custom reports in Service Desk system. We need to create automatically every morning three kinds of reports: 1) A report where "Planned date" is "Today" 2) A report where "Planned date" is between "Today" and "Day after Tomorrow" 3) A report where "Planned date" is less than "Today" First kind of report is simple to create, there is an option "Today" in available ranges. But the second and the third are seemed not so easy. There are only few ranges available:
NFA:Best Practice Configuration Router With Cisco GETVPN and WAAS
Hi, my company use NFA for monitoring traffic on branch. There's Cisco GETVPN encryption and WAAS to optimize and secure the connection over WAN. I'm using NFA 9.8.6 Profesional Plus and router 2951 using IOS version15.2(4)M3. What is the best practice configuration on the router so NFA can fully monitoring traffic and all feature on 9.8.6 Profesional Plus working ? Thanks
Finding the right HP mibs
Hi, I have downloaded the HP MIB pack and there are 306 MIB's in the package. There is seemingly no way to find out what mibs belong to what system... Has anybody a clue? Do we need to make a support request to HP to get this info?
OpManager OVF Ready for Production use?
Is the OVF deployment ready for production deployments? The documentation is limiting on the initial setup, and how are upgrades handled as well, the current download is a release or two behind?
OpManager 11300 and UPS battery low
Hello. We just upgraded to build 11300 today, and after that we got alarms from both of our monitored Powerware UPS devices. The message says "UPS battery is low". Still, both batteries are charged at 100%, so there must be something wrong with OpManager. No issues with build 11200.
Automation to send reports and alerts to email address
Hi, I have installed Windows health monitoring tool. Right now we have to enter e-mail address of recipient and attach the report. Is there a way that the tool e-mails report to e-mail address as soon it reaches the threshold?
Waas Central Manager
We just applied the update for NetFlow of 9.5 9500. I am trying to configure the WAAS option. We have a license for Professional - 100 Interfaces. When I go to Admin -> WAAS settings -> CM Server settings I input my data. We are running WAAS-CM 4.1.3. I never see the CM show up as a device to be managed. I have also opened a support case, but thought this might have been a problem for others.
Cisco WAAS in NFA setting
Hi, i follow the instruction activating Cisco WAAS on NFA but still not work. https://blogs.manageengine.com/product-blog/netflowanalyzer/2011/07/05/cisco-waas-reporting-in-netflow-analyzer-part-1.html There's no error or warning, just nothing. Is there something missing ? I'm using CM WAAS 5.3 and NFA 9.8.6 Professional Plus. Thanks in advance.
Scheduled Network Scan
Is there a way to do a Scheduled Network Scan (like you currently do for the AD Scan)? If not, is there a REST or API Call I could use to start a specific Network Scan? SDP Ver 9.0 Build 9017 Thanks
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