I'm not able to see my reports.
I've using netflow analyzer for a couple weeks, in order to verify how it works and if it would bring any benefits to our company, indeed this is an excellent software. Now I need to generate some reports, regarding the data I collected during the trial period, but I'm unable to do it, when I click on "reports" I got some kind of unformatted screen that doesn't show all the reports I created and also doesn't show anything about the traffic. Is there someway I can view the reports I created regarding
SupportCenter Plus - Does anyone use Linux PostFix email ?
We have 3 business units and currently use gmail. We are hitting our email limits with gmail and planning to switch to PostFix. Wondering is anyone was using it that had several business units.
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Install Missing plug in message on dashboards tabs appers after upgrating to 911
Migrate configuration and historical data from one machine to another with same ip and name ???
Hi, We have to migrate the Applications Manager from one machine to another machine with current configuration and historical data. We have found this link that explain the process http://www.manageengine.com/products/applications_manager/troubleshoot.html#g3 But, we need that the new machine have the same Name and IP that then old machine. We have a Enterprise Edition , and we need to install the software in the new machine without problems in the Admin Server. The plan is: 1.- Backup the database
Synchronize tickets between different server
Hi . Anyone know how to synchronize tickets between different servers with diferent location but in same network ? my company have 12000 users with 12500 clients in 4 different location office , & i want install one manageengine SDP server`s in each office & all ticket in all office sync with together.... anyone can help me ?
Deleted objects in Active Directory and DC
Hi, I need some clarification on what happens in DC when an object such as a computer is deleted from Active Directory. There doesn't appear to be a function, as in SDP, where we can mark a PC as being decommissioned so I am assuming the computer will need to be deleted from the SOM. Does the computer remain in DC after deleting from Active Directory? If so is there a report of some sort I can pull showing the machines which are no longer in Active Directory but in DC?
Service desk plus android application
Hello, I am trying to connect to Android App. However continually get error "User Authentication failed" However I have generated API key. We are running version 8.2.00 Any thoughts?
gencert.bat - The system cannot find the path specified.
After following the instructions on http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html Downloaded the gencert.bat tool, but when go to run command I get: \certgeneration>gencert.bat mail.domain.com.au:995 \certgeneration>jre\bin\java -cp lib\cert.jar InstallCert mail.domain.com.au:993 The system cannot find the path spcified Any thoughts as I can't get email to save and fetch
Status:Link up. No flows received for last 10 mins
Hi, i'm trying configure my router Cisco with Flexible Netflow with NBAR. I can see statistics in flow export on router Cisco but no flow in NA-server. I'm using NA 9.8.6 Profesional Plus and router 2951 using IOS version15.2(4)M3. I restart NA service but not solved. I unmanaged and managed interface still doesn't work. Can you helped me why no flow in NA-server ? Here's the capture. Flow Exporter FNFnbarEXP: Packet send statistics (last cleared 00:38:18 ago): Successfully sent: 654
opmanager 11300 problems shown on your demo
Im very nervous to upgrade, as I'm not real favorable of the departure from nuts and bolts way of looking at network and server status, to what I think, looks like a more 'glossy' view of system status. Looking at the online demo of 11.3 I'm seeing glaring problems with availability information for multiple devices (screenshots attached). 1. I think this issue needs addressed 2. I'm going to hold off on installing 11.3 and watch forum feedback. I do not prefer the new layout, it looks like something
Verison 7 Single Signon
Hello, When I enable the single sign on, and save the setting Internet Explorer refreshes to a blank screen. When you try to open a new session it again goes to a blank screen. Activedirectory import worked fine. Any ideas, I have been waiting for this feature before I deploy it to my users. Thanks, Kest874
notify technician of changes in request assigned
Hi there, Let's say a request is currently assigned to me, but then a few hours later someone picks it up. Is there a way for the current technician to be notified if there's a change in request assignment? Thank you for anyone's advise.
SnmpConfigurations.xml and how to configure it
We have a large number of Dell Wyse P25 Zero Clients that we are trying to scan with SDP. We know the OID's we want to capture from the device. From information I found in another thread here I added the following entry in <ServiceDesk Root>\server\default\conf\SnmpConfigurations.xml: <SnmpConfiguration devicetype="Zero Client" vendor="Teradici" attribute="Serial Number" oid=".1.3.6.1.4.1.25071.1.2.6.1.1.7.1" /> Restarted the ServiceDesk service and rescanned the device. Instead of populating
Purge data and browser compatibility
Hi Couple of questions 1) How can I purge old data without archiving it? At present I only want to keep data for 30-60 days then have it deleted. We have no need for archiving. 2) The interface does not render properly in Chrome, is this a known issue? and is there an ETA to fix it? Thanks
Multi Checkbox Option
Multi checkbox request fields so multiple options can be selected, or single checkbox at least to capture true/false
Support Groups - moving them to default
We appear to have have created a Support Group that appears for one of our sites but not in the DEFAULT SETTINGS. Is it possible to include this in the default as we want to use it for other sites. We have tried to delete it to start again, but SD+ won't let us delete it. Has anybody got a solution please? Thanks in advance.
ServiceDesk Plus 9016 Released
Dear Users, SDP 9016 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9016 SDF-56870 : Business Rules for Service Request. SDF-57219 : Option to specify site as a criteria while defining business rules for default settings. Issues Fixed in 9016 SD-56610 : In SLA when escalate timer is set as 0 for any one level, then every levels' escalation mails are not sent to the technician. SD-56549 : Technician Space
Version Number via API Call
Hello, I have a need to programmatically determine the build number of ServiceDesk that is running. Is there a method for doing so via either REST API or Servlet API? I didn't see anything obvious in the documentation and haven't seen anything from searching yet. Thanks, Brett
BUlk User Removal
So in the new build I am doing I did an AD sync, and pulled everything in, and some. Instead of the expected 1200 users I ended up with 33000. This means that I have to clean them up and redo the input to get it clean. Is there a way to do a mass user deletion OTHER than doing them 250 at a time? It's going to take 2 hours without break doing it that way, at least, and I need this sorted quickly as possible. Appreciate any and all help.
Report on all system health or disks usage
How can i get these kind of reports: * All systems (VMs, VMS hosts (VMWare) and physical servers) health -- availability, CPU, Memory and Disk utilization. Default "Health Report" does not includes data for VM hosts * All systems disks and volumes usage. Something like default "Volumes With High Disk Utilization" but with VM hosts.
Software Report "installed on" filter
Hi all, I need a software report with the following information: - Specific Software Name - Installed workstation - assign user - user department - Site - Filter by the field "installed on" in a specific month we need to know how many "Adobe Readers" was installed, lets say, in july. I know this information is stored but i cant find where is stored the field "installed on" on database. Any ideas? We need the query for SDP 9 with POSTGRE and MSSQL Regards
Pass Through Authentication Problem
Hi, I have an issue with users logging on when pass-through authentication is enabled (SSO) and they are accessing the site through a domain other than ours. Let me explain... We are an academy with service desk hosted on domain-1 and published to the web. Users are created on domain-1 with SSO configured and working on this domain. Our other sites domains2-6 access servicedesk over the web with a username and password that we have supplied (e.g. domain-1\username). When they access the page
Business Rules - when a company changes hands
We have a site which is currently owned by Company A and has a business rule which recognises email from company A and the rule auto-completes the fields. Company B (who we also support) has purchased this A site and it will now become a B site. I can see how we remove Business Rule A, but how can we associate the B rule to this site please? Also, as a wishlist item, can the default for the top field "Helpdesk - Business Rules for:" please have a tick box for Default Settings as it took us ages to
adventnet 1.2.2 - Too many SnmpVarBind objects
Hello, I am investigating a memory leak issue in the enterprise application. I did some profiling and see that number of SnmpVarBind instances is above 56,000 , these objects are being created by Asn1Parser and SnmpPDU objects, we have 44 instances of each of of them. Overall I have 3 sessions ( 3 SnmpSession objects ) which is quite reasonable, but number SnmpVarBind objects grows permanently until I get OutOfMemory exception. I wonder what could be a reason for that? Is there any resources allocation
upgrade from 32 bit to 64 bit
May i know how to upgrade from 32 bit to 64 bit?
Servicedesk MSP time settings
Hi MSP version 820 on SQL backend The corect timezone settings do not seem to be getting recorded when a request is logged. An hour behind. (We in the UK so use GMT). Is there a global setting somewhere I am missing Thanks Gary
VIP Identification upon request log
I am raising a request to have a visual indicator (similar to the SLA response \ resolve breach) be noted on the requests when a VIP logs a request. I am against using the business rules as per https://forums.manageengine.com/topic/flagging-a-ticket-for-a-vip given the administration around this and propose that within the requester module a check box for VIP is made available so this can be checked or not. If it is and the VIP logs a call, the visual indicator will be available on the request and
Software Licenses - Add more than one for same machine
Hi support, We have a question about licenses association: 1) How can I associate more than one license to same computer? Example: We have a server with Office Standard 2003 software installed and many users (20) connect on this server by remote desktop access (RDP). If we have 20 users that connect to a same server, we need to associate 20 licenses for this server. When I add one license for a server, the server does not appear in windows (Add Licenses) again. Thanks, Lincon
Assigning to GROUP automatically, based on requestor SITE.
So here is the situation, I have a group of technicians that cover a very large area, and not all technicians go to all. I have created a series of support groups, and in each group I have a couple of technicians. What I need to do is assign incoming tickets to GROUPS, not individuals, and then the members in the group grab the tickets as they are told about them. What I need is to have the sites as they come in set the group to auto assign the ticket to. So that for example, using the following
Restore problem
Hi, I have to move SC plus to another server but when I do using a backup / restore process I got the following error java.sql.SQLException: Invalid column name 'TABLE_ORDER' I had tried almost everything, e.g. Restore MS Sql server directly - no luck Use clean DB (changedbserver.bat) and then restore (trimmed or not) - no luck Attach the DB from old server to new server - no luck I suspect that since I'm using the product several years, the DB is not compatible over upgrades and a field must be
Can not close emergency change request.
Hi All, Just wanted to report a error, we have upgraded to version 9.0.9016 of SD Plus when we close - completed an emergency change request we are getting the error saying. "Change cannot be closed, The following fields should be filled Backout, Plan, Roll Out Plan, Impact" The emergency change request template has grayed out the option to add the required information. Is there a way to bypass this rule for emergency change requests.
Customise Request ID view...
I realise I can customise the incident template and the request list, but can I customise the actual Request ID form/view? I'd really like to have (some of) the Request Details above the box that shows the tabs for Request/Tasks/Resolution/History...at the moment, even on my HD monitor, the bulk of the Request Details are off the bottom of the screen, and as the conversation section of the screen fills up, then all of the Request Details drop off the main screen...it's really annoying to have to
Restrict the scope to only a few OUs?
Hi, I would like to restrict the scope of ADManager to only a few OUs instead of the entire directory. Is that possible? If so how? Thanks
Install ServiceDeskPlus-MSP with existing local/remote PostgreSQL instance
Hi Support team, Is it possible to install ServiceDeskPlus-MSP to utilize existing local/remote PostgreSQL instance during installation without the bundled one? If possible, how to achieve it? Thanks, R
Agent Settings for Remote computers
At the moment when you configure the Agent settings for Desktop Central, it asks you to configure the IP address only. For laptops, which are frequently outside the firewalls, I would like to have the Desktop Central Agent be able to continue to connect to the server so that they can use it to submit tickets with screen shots without having to log in to VPN. Am I missing something configureable or would this be a wish list item?
Monitor Self Signed SSL URL
Hi, I am getting issue in monitoring Self Signed SSL URL. If I leave " Match Content" filed blank and click Check it shows no error. But when I enter any value in " Match Content" it shows error " The String Password did not appear in the response of URL : https://abc.local" I am using following build OS Name & Version : Linux, 2.6.18-308.el5 OpManager version : 11300 (32 Bit) Kindly help.
Resend Button on Requester Conversations
We would like to add a button to the requester conversations contained within the message. We would like this functionality so we do not need to copy and paste a conversation over to resend to the requester in the situation that the requester does not reply to the initial email notification. To expand on that, if the button would enable us to send the same e-mail after a certain period of time. For example, we send a notification to the requester, and expect a reply within a certain amount of time.
uninstall OpManager
I tried to uninstall OpManager a couple minutes ago. It was hanging. I tried again. It says that 'setup' file is missing. Please help me how to remove OpManager completely.
I am not able to open localhost.
I have installed the manageengine software - free edition and after that i am not able to open localhost page. it stuck on http://localhost:9090/jsp/Login.do I have done the troubleshooting steps like start,restart change port number, system restart etc. but still i am not able to open the localhost. can you please provide me solution for this. Thanks, Bhautik Shah
Provisioning APP configuration
HI I am looking into automating the link between the SDP on demand and AD for requesters so that our information is up to date but I got a few queries I would like some opinions\help on. If I link it with AD will the existing user database be deleted or duplicated as some of the users information is different in SDP than it is in AD. We have a lot of external requesters who email in who are not in AD and would like to know if when I do automate the information to SDP will they be deleted? Also
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