ilo cards
Hello, Does anyone know if it is possible to monitor ilo cards through OPmanager 8002? They are never listed in the interface section and I can't figure out how to see them. Many thanks Stuart Cookson
Watchguard XTM 505
Does anyone have a template to monitor Watchguard XTM505 firewall that they would like to share? I hear from Watchguard that default snmp monitoring should work for all the pertinent monitors but I am not too sure on how to configure it. My first attempts have not been that great. Thanks for your help
VM performance monitors
Hi In some virtual machines option VM performance monitors does not appear, what can be? Regards,
Netflow Alarm when trafic is below the threshold?
Hi, It is possible to set an alarm when a flow for an ip group goes over an threshlod but I want to know if It is possible to set an alarm when a flow goes below an threshlod? thank you in advance.
Request by email not being assigned any site
Hi, I have setup my AD import to map the Site. That appears to work. My Default Request template has "Not associated to any site" When I email into ServiceDesk my request all have blank sites. How do I troubleshoot this?
ServiceDesk Service not starting
I have updated TimeZone using tzupdater. Now ManageEngine ServiceDesk service is not starting. I still can start SD using run.bat. But I need to autostart SD service. In wrapper.log i see an error STATUS | wrapper | 2014/06/26 15:59:06 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2014/06/26 15:59:06 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2014/06/26 15:59:06 | http://wrapper.tanukisoftware.com STATUS | wrapper
Logon Name Office 365
Hello, I created a user template, that create Office 365, based on a csv bulk user import. In the Validation Status it's returning that "Logon name is not compatible with Office 365", why? I tried with short and long names, with (returns the error message reported before) and without logon name (returns that it's a mandatory field). In the last test i tried upgrade from 6200 to 6220, with no success either. Regards, Germano.
Automatically populate proxyAddresses attribute with email address
My company is in the process of deploying Cisco jabber as our corporate IM solution. I want to modify our User Creation Template to automatically populate the proxyAdddresses attribute with the new users email address, in the format of sip:user@domain. I've taken a look around but can't seem to find if this is possible or not.
SLA Emails
Hi Sorry if this has been answered elsewhere. I am new to Service Desk Plus and looking at configuring in a similar fashion as to our current product. Is there a way to get ServiceDesk to email the technician when their Incidents and Requests are due to expire? I have seen the template email but it's not actually firing any emails off to the tech when they are expired or close to expiring. I get notifications when a request hasn't been picked up from group etc, so they are working fine Regards
ADSelfService Plus version 4.5 build 4544 - upgrade to the last version of ADSelfService Plus
Hello Everybody. I have the version 4.5 build 4544 (ADSelfService Plus) running in a cooperative environment. I would like to upgrade to the latest version released. There is a tutorial available with step-by-step? because I can not lose existing settings. I can upgrade from version 4.5 to the latest? Thanks.
Assets
Hi, I'm probably missing the absolute obvious here but we are currently using Servicedesk Plus standard edition and am trying to figure out how to add the "Asset" side of things. I can see on the online demo that assets can be a part of servicedesk but I'm trying to work out how much it would be and how it gets implemented but can't find anything out? Any info on this area would be great!
Widgets not working in new API
Hello I was wondering if anyone else is having problems with widgets in Version 11300. I have standard widgets that work when I go back to the original interface. But When I change it back to the new API there isnt any information or I just see %%. For example. If I add a widget for Notification Profiles Triggered in the last 24 hours nothing shows up in the new API. But If I change the theme and go back to the original the information shows.
Setting that clears event data
We have the five-system free edition installed for evaluation with Windows event logs. In looking at the data that is gathered for the system, events that I saw in EventLog Analyzer yesterday are missing today. Looking at data for each system, only entries after 12:01AM today are in the system. Is there a setting somewhere in EventLog Analyzer that tells it to clear the previous day's data that I can change? Under DB Storage settings it is still set to the default of 32 days. Thanks.
In which cases we get ping failed? How does a ping work?
Hi team, I found a very easy explanation in this site, explained in which cases we could obtain SNMP requests timed out. I am analysing alarms within monitoring system and I would like to know: In which cases we get ping failed How does a ping work? If we get ping failure, this means that we will get SNMP time out? As per explanation on SNMP, could you please confirm that if we get SNMP requests time out it does not mean that we will get ping failure? In which cases we can get packet error? Thanks
Netflow Analyzer Plugin was successfully running and then quit working
So we had Netflow correctly setup and analyzing data. Last Friday it just quit working. No explanation of why. I've checked the switch and it's still sending traffic to our server via 6343. I've verified the incoming traffic with Microsoft Network Analyzer on the server. If I disable OpManager, InMon Sflow Trend reports the data. I've restarted the server multiple times and checked the admin settings in OpManager web console. Error Message: ------ No device is currently exporting NetFlow / sFlow
Cannot create backup from MESDP 8.2
Dear Expert When I run BackUpData.bat, I get no backup file and the following shows at commant prompt: java.lang.Exception: Unable to get the data from [ServiceReq_9] table at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1222) at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1241) at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingCriteria(SDBackUp.java:918) at com.adventnet.servicedesk.tools.SDBackUp.dumpTable(SDBackUp.java:891)
Change SQL monitoring for all servers
Hello, How do I change the SQL monitors for all servers simulateously? I would expect a template for this, but cannot find any. For example: «active database connections» - remove monitor on all servers «Log files used percentage» - remove monitor on all servers «Excess total committed memory» - adjust threshold for all servers. Thank You.
Search Contact icon is missing in request
Normally it is possible to change contact details name and account fields in an already created request. The way to do it is to update the name by clicking on the "Search Contact" icon which is the one on the left: But I have instances of requests where this icon is missing... Only the "Contact Info" icon shows and I cannot change the contact name nor the account. (sorry for the ugly black lines masking my customer info) Do you know a way to bypass this problem? Is there something that I can change
Add new name in "Logged By"
Hi.. I want to add new name in "Logged By" field when created a new request. But can't find any settings for this. Appreciate if someone can help me. Tq
Exchange 2010 Monitors
Hi All, I setup opmanager to monitor our exchange server, the following monitor Messages Received Per Second is reporting that we are consistently receiving 20000 messages per second, I have verified this is not the case with other programs (exmon and performance monitor). I wondered why OpManager is reporting such a figure and if there is perhaps a way to change it? FYI other exchange monitors seem accurate and in agreement with other utilities. thanks
"No data found" error when pressing on some errors on the Home screen
I have EventLog Analyzer installed on a Windows Server 2008 R2 box and have added a few hosts. One of them is Windows Server 2008 x64. It shows plenty of logs (most of them login/logout, it's a sharepoint box) and also occasionally it shows a few errors. But when i press on the errors number (say it shows 3), then it shows an empty report saying 1 to 3 and showing NO DATA FOUND message. But if i set Last Week time range and check all errors i then can see errors of this day just fine. It looks like
OpManager deleteDevice API not working
Hi, I have been working with the OpManager REST API (http://help.opmanager.com/#rest_api), all the GET API's work as expected, however when I use as POST API, the deleteDevice API in particular, it doesn't seem to work. When I post the deleteDevice with the apiKey and the deviceName, I get the following response: {"result":{"message":"Device has been deleted successfully."}} However, the device doesn't actually get deleted. Could someone please advise on the procedure this API takes when deleting
Report Comes a widget
Is there a way to create a widget from report? And Can we create a new widget instead of using the existing widget? Is it possbile? Could you please help on this?
7933 hotfix released
Dear Customers, We are happy to release our next hotfix 7933 Please download the hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html Please find the list of features in this release Sl.No Feature ID Description 1 11072 Option provided to edit default ‘Status’ names. 2 10216 Existing Support Services are retained while adding new services in Add New Contract page. 3 11254 Dashboard Enhancements ‘Group’ filter has been included in Dashboards -- > Inbound,
SSO problem
Hi, I managed to implement AD authentication, and it is working perfectly. However, for some reason I can not use NTLM to log in automatically from either IE or Firefox browsers. In IE, I added the site url to the trusted Intranet sites, in firefox I used the about:config method to enable NTLM response for the site url. If I open the site url, I'm greeted by the form based login page. (Can log in manually, with my AD credentials.) What could be the problem?
Auto mail
Hello I have for some days trying to make some settings so that when an incident arrive by email an auto response is generated by ME. although when a incident arrive by email the priority in "NONE" and I want the technician so change this accordingly to SLA, when this is done I want an email response saying "Hello your case have been prioritized to YYY" Is it anyway in ME to do this, the easy way to do to this whould be to look on the Priority attribute and to something like this If $Priority is-not
Set custom view as default for user groups
Hi, I've seen that when a user/requester logs for the first time in SDP and goes to the Requests module, the default view of the table includes de column OnBehalfOf, that's a field I'm not using and I'd like it not to appear anymore by default. That's why I ask: Is it possible to create any custom view an assign it to the requesters or group of users as default table view within the Request module? Thanks in advance. Regards.
location of technicians
looking for a way that a technician could update his/her location in regards to location/remote site, in such a way that it would be accessible by all techs.. and all technicians location would be accessible by either one person (or all persons) to see. example being.. ive completed issues at location "a", leaving for location "b". and a dispatcher would have the ability to see this info across the range of all technicians. is there such a way to accomplish this in service desk plus? ive looked throughout
change the email and task notifications emails to the same font in mass
is it possible to mass change the font on the email and task notification emails? or does this have to set individually for each task and each email? regards Marcia
Adding another drive monitor to a system already monitoring multiple drives?
I tried to add another drive monitor to the configuration for an existing Windows server that OpManager was already monitoring. I couldn't find any way to do this other than to remove all the existing monitors of the same type (in this case it was Partition Details of the Device (%)) and then re-add them again. This worked but I lost all the historical trending data for the previously existing monitors. Is there a better way to do this that will preserve the historical trending data that I somehow
Convert IT Asset to Non IT Asset
Hello, I hope someone can help. I have a number (approx 70) items which have been mistakenly imported into IT Assets under the Workstation category. Is it possible to convert these to a Non IT Asset? Many thanks in advance. Paul
Setting Request Created Date using REST API
I'm successfully using the REST API to create and edit service request, but am having trouble changing the Created Date either during request creation (ADD_REQUEST) or by editing an existing request (EDIT_REQUEST). I'm importing tickets from an old ticketing system, so it would be nice to have this date set correctly. I've tried these formats: <Operation> <Details> <parameter> <name>createdtime</name> <value>23 APR 2013, 01:00:00</value> </parameter> </Details> </Operation>
Problem adding VMWare Host
By adding a VMWare Host, by Virtualization> Add VMWare Host tab, the message "Device already present in the system", but the host does not appear in the list of hosts vmware, and searching by name only appears a white screen with the message "Error". How should I proceed?
CPU Utilization
Hello All, I have added my DLink 3620 Switch as well as all required MIB file also. My problem is that OpManager didn't get Utilization data so I have changed device template and manually add custom CPU utilization monitor. Custom monitor get all data as its configuration but CPU utilization seems no data available. Please help me to short out.
Marked Tasks not setting due date when triggered
It seems that when the option for "marking" a task was released that you could put an estimated effort in the task and a scheduled end date was set once it was triggered. In version 9012 that doesn't seem to be the case anymore, making it difficult for a tech to know when his or her task should be done. Is this a known issue?
Change Request Template Question
Hi there, I'm working on designing our change request templates, and was hoping to add specific fields within the actual change request for implementation steps and roll-back strategy. I see two potential ways of doing this, but can't seem to figure out how(if possible) to achieve this: 1. Add custom fields...but is there a way to make resize the input box? This isn't really a one-line question, either in input or view. 2. Repurpose the "description" box. The "Title" box really could be the description,
using MSSQL instead Mysql database..
Hi, I wanted to know whether can we use MS SQl 2000 database instead of using MYSQL to manage it better. we faces so many challanges while working with MY SQL like Database size growns , take more RAM , and CPU utilization. Please suggest if we can.
Recently began to appear.
Recently began to appear. Unchanging thresholds for one device. Vary only in the templates. What to do? Where to look?
The Fluidic Interface have some major issues
Hi, Trying to use the new UI (Fluidic Interface) and found that under "home" my "business view" is overlapping the "voumes with most disk usage" widget. How to correct it? Also the map can't be shown with all it's details as you can see on the right side and bottom side. See here: https://www.dropbox.com/s/zb4bxomfropai31/Fluidic%20Interface%20issues.jpg thanks, Udi
Exclude a User/Password from being changed?
Hi, Is it possible to exclude a password for a user from being changed on a given resource that has other passwords that do need to be changed?
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