Edit Thresholds not staying
I am noticing not just this but removing any thing doesn't do nothing it just goes back as if you did nothing. Currently I am getting an alarm on a particular item so I want to edit the threshold to 0 or nothing but it always goes back to the previous data that was in there. I tried to delete the device and readd but it does nothing. Its almost as if the data is not being deleted out of the database. My build is 11100
Question
IT Security is asking me to look into a potential solution that will block all unathorized mobile devices to be pluged in (thoruhg USB) on any desktops that are on our network. Can MDM help us accomplish this? We have users with mobile devices thjat are issues and we want those to be authorized devices but we want to prevent people from plugging in personal mobile devices that have not beeen authorized to work pc's.
Business rule not working
Hi, I have changed the business rule e.g. place on "ABC" group for one of the account but this changed business rule is not working. The request still use the old business rule. Can help on this issue? Thanks!
Archiving Data Options
Currently when archiving data your only options for request status is 1. closed only 2. resolved/closed 3. any status I believe you should adjust one of these options to include rejected requests resolved\rejected\closed.
The problem with the parser
Good day, how to configure the parser to be able to close the application? How to determine what service desk works committee refers the letter? How can I use mail transfer request status to "done"?
Remote Control without End User Interaction
We were using Desktop Central for a while, but it looks like we will not renew our license for that product. I found the remote connection aspect to be quite useful, especially when you could set certain machines to not require an end-user confirmation to initiate the connection. I see that SD+ has an option to allow a remote session using the agent, but it seems to force a confirmation before accepting. I know that I can use other solutions, such as Windows Remote Desktop, but I was wondering if
Domain Dropdown Disappears
Has anyone reported or seen an issue where when a user tries to login to the enrollment section, after entering their username/password/domain incorrectly, the dropdown list disappears? I looked at the User Attempts Log, and none of the failed attempts show up in the log. Only after the user refreshed and logged in successfully, was anything recorded in the log. I suspect something is causing one of these popups, and after the user clears it the dropdown doesn't re-appear. (When the popup comes
CLI performance monitor(linux)
We have 8 RHEL 6 servers and 1 centos server. We added CLI monitor metrics to all machines. It worked like a charm.But 2-3 days later we found the CLI monitor not working. Can you explain why this is happening? Provided the username/password are correct. Hope to hear from you soon! Ranny
OpManager > Ubuntu Server 12.04 x64 > Java.exe > High Memory Utilization
Hi, My System: OS Name & Version : Linux, 3.2.0-23-generic OpManager version : 10200 (64 Bit) Working Directory : /opt/ManageEngine/OpManager Database Type : POSTGRESQL Total JVM Heap Size : 194 MB Used JVM Heap Size : 107 MB Free JVM Heap Size : 86 MB Load : 0.01 polls/sec Thread Count : 135 Could you please provide a resolution to the HIGH Java utilization on a brand new install of OpManager 10200 on a Ubuntu Server 12.04 x64 (virtual machine)? I am only monitoring the localhost for now. Thank
Incorrect figures on Dashboard
hi, Have an odd issue. One of our Technician finds that the 'Request by Technician' figures on the Dahsboard are incorrect - the numbers are not reflective of the open/held queues for him or the other Technicians. However all the other Technicians have the correct 'Request by Technician' figures in their Dashboards. I've checked the account settings (via Admin) for this particular engineer's Technician account on ManageEngine and they are identical to the other Technicians. Any ideas why this one
changin the name on on CI
I have numerous printers and when changing the CI name and select save, it saves but when I run the scan it changes the CI name back to the hostname of the printer Is there a way to prevent this? regards Marcia
OP Manager credentials
Hello I would like to know which access is needed to monitor devices using WMI. I really dont want to use something like domain admin or local administrator. And I also need to know if there is a specific procedure to monitor DC servers. Thanks in advance.
Names duplicated in Technician Dropdown pick list
In Edit request the list of names for technician has names duplicated in each row: Jim SmithJim SmithJim SmithJim Smith ServiceDesk Plus Your Version : 9.0 Build 9000
Display name instead of login name
I was wondering if there was a way to see a person's name when you are looking for them vs keying in on the login name. For instance: We use numbers for our employees to login with, however, when you are looking at various areas that reference the login name, we don't know who that person is. Can we have the system show the full name, vs the login name?
IIS Login Prompts
I keep getting IIS login prompts in Internet Explorer, Firefox, or Chrome. It appears to be a directory access request prompt. ServiceDesk Plus runs fine, but the prompt occurs for anyone just prior to the ServiceDesk Plus web login screen. I am running IIS 6.2. I have anonymous login enabled in IIS. ASP.NET, Forms, and Windows authentication are disabled. I added the ManageEngine folder to the site tree, and in the folder security permissions I enabled anonymous user, as well as network service,
Portal Request Catalog Searching
We are not able to search within the user portal. We get "No Template Items found for display." message when trying to search for anything. We are currently running v9.0 build 9016.
Service Request Required Resource Info
Is there a way to make some of the "Resource Info" required in a service request? -Nick-
Application mapping
I was wandering how other users of NetFlow Analyzer have configured application mapping and keep current IP Groups updated (i.e. IP addresses of ESPN or Facebook or YouTube, etc.) I understand this is probably a pretty vague question but if anyone has best practices they could share it would be greatly appreciated.
Formatted Text Update REST API
I am trying to update the description field of a incident template through REST API call. However update is failing to preserve HTML formatting. Following are different request strings and their result 1)OPERATION_NAME=EDIT_REQUEST&TECHNICIAN_KEY=20A4C70B-CC7E-4097-ABA3-D8BA19C27DBA&INPUT_DATA=<Operation><Details> <parameter><name>description</name><value>normal<p>bold</p></value></parameter> </Details></Operation> Result: The description field is updated but the formatting
Laptop HW report
Hi We created the below report. Its good but I cant get the Hard disks sizes... How can I add this to the Query? SELECT workstation.WORKSTATIONNAME "Workstation",workstation.MODEL "Model",workstation.SERVICETAG "Service Tag",product.COMPONENTNAME "Product",osInfo.OSNAME "OS Name" FROM SystemInfo workstation LEFT JOIN Resources resource ON workstation.WORKSTATIONID=resource.RESOURCEID inner join componentdefinitionlaptop cdl on resource.componentid=cdl.componentid LEFT JOIN ComponentDefinition product
Error while doing a Windows Domain scan
Hi All, We are having some issues with doing a new scan on laptops within our network. We have installed the latest client Assest Explorer Agent from SD+ and verified that the hostname and ports are correct. When we do a Windows Domain scan the laptops does not appear, when we do a new scan and enter the hostname or ip address of the laptop we get a "FAILURE :Node discovery failed." error. I have googled the issue and tried the suggested fixes and still have the same issue. We are running ServiceDesk
PMP 7100: reset password with telnet landing server problem
Hi, We are testing the reset using a landing server and telnet. It does not seem to work because: - the landing server is used if we "open a connection" using telnet - but not if we start a password check. We can find the following lines in serverout0.txt which indicates that 'testdmzserver' is contacted directly without using our landing server. 17:33:48:335]|[07-28-2014]|[SYSOUT]|[INFO]|[64]: java.lang.Exception: 1. Unable to connect: testdmzserver| [17:33:48:336]|[07-28-2014]|[SYSOUT]|[INFO]|[64]:
New Hire/Term Process
We are trying to get the new hire/ termination for to work for us. I have currently setup a Service Catalog | New Hire / Terms section. Created a New Hire and a Term form. The new hire and terms can only be viewed by certain technicians and users. I have setup an additional site and a technician group that has access to this site. This works pretty well but any technician that has the SDAdmin group can see everything but I can live with that. I have created two user groups (New Hires & Terminations)
JAVA API error - Trial User
Hi, I am getting the following error when I try to use the sample Java code with the Java API. org.apache.xmlrpc.XmlRpcException: Failed to read server's response: Software caused connection abort: recv failed at org.apache.xmlrpc.client.XmlRpcStreamTransport.sendRequest(XmlRpcStreamTransport.java:161) at org.apache.xmlrpc.client.XmlRpcHttpTransport.sendRequest(XmlRpcHttpTransport.java:115) at org.apache.xmlrpc.client.XmlRpcSunHttpTransport.sendRequest(XmlRpcSunHttpTransport.java:69)
Enable two-factor by default?
Is there a way to enable Two-Factor by default when users are imported/added? Right now, when we add users in from AD via LDAP, we have to manually enable Two-factor for them.
How do I change a request to a different account?
How do I change a request to a different account? If I edit the request the accounts dropdown is disabled
Template Fields Moving
It appears when we edit template, fields move them self to the bottom of the template in the requester view. We are currently running v9.0 build 9016. Editing; Requester;
Ability to send survey from Technician
Is there a way to change the Survey "E-mail Content" portion to say Thank you, Techncians Name I see there is the $RequesterName field that will pull that information, but we like to make the process more personal and have the survey come from the technician. Thanks, Dan
Migration from PostgreSQL to MmSql
Hello, Our organization si currently using ServiceDesk Plus Enterprise Edition with PostgreSQL database. We have set up a new machine running Windows Server 2012 R2 and installed SDesk on it, using MMSQL database. We would like to import PostgreSQL data from the old machine to the MMSQL new machine. Is a conversion possible? Thank you
[SOLVED]AUTOSTART OPMANAGER (ubuntu 12.04)
Hi all, Been using OpManager for years (on Windows). Not that friendly to get a autostart (chkconfig) going for OpManager. Tried this: https://forums.manageengine.com/topic/opmanager-as-a-linux-service (NO LUCK) Tried this: https://support.zoho.com/portal/manageengine/helpcenter/articles/running-opmanager-as-linux-service-with-auto-start-after-server-reboot (NO LUCK) The closest I can get is: root@opmanager:/opt/ManageEngine/OpManager/bin# /etc/init.d/opmanager start mv: cannot stat `service.log':
Signature insertion not occuring after updates applied
Hi all, I recently updated our SDP installation to then latest version via the following update path: 8210 > 8212 > 8217 > 9000 > 9017 After all of the updates were applied and the service became available again, I responded to a request, but found that my signature that is configured under 'Personalize' is no longer being applied to the reply automatically, and I could not find a method of adding this in manually. What has changed to prevent this from happening and is there anything I can do to
Scheduled asset scan failed
Hi, I'm getting a load of fails on recent scans and have got this within my system log. Exception on scanning workstation : workstation id : Any ideas what could be causing it? Thanks
VMs of Hyper-V
I Added hyper-v hosts 2012 R2 in Appmanager, but its VMs are not added. what is the problem? how the VMs that exist inside the hyper-v hosts, can be added automatically?
ADAudit Plus Fixes and Enhancements (Version 4.5.0 & before)
Version 4.5.0 (4541) Build – February 01, 2013 : *Fixed : Unable to initialize PGSQL during startup when the product is installed on Non-English OS *Fixed : Unable to generate "File creation report" when using PostGreSQL as backend DB *Fixed : Minor issue with NetAPP File Auditing when using PostGreSQL as backend DB *Fixed : Issue with displaying the Chart/Graph when the reports are Exported. Version 4.5.0 (4540) Build – December 31, 2012 : *New : File Integrity Monitoring *New : PostgreSQL Backend
Fluidic UI
So we have heard the hype about the new interface, and are interested in trying it. We have the latest version installed, and it looks the same as every other version. Obviously there is something that needs to be turned on, but we can't seem to find the location where to make that change. Please let us know.
ManageEngine ADAudit Plus 4.6.0 Build Number: 4650 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4650 announces real time auditing for Domain Controllers & support for Windows Server 2012 R2 . With ADAudit Plus, enhance your Windows Server environment auditing: [ Active Directory , Workstation Logon / Logoff , File Servers, Member Servers , EMC , NetApp Filers , FIM , Printers & USB ] to meet the most-needed security, audit and SOX, HIPAA, GLBA, FISMA & PCI-DSS Compliance demands. New features and fixes
Netflow Analyzer Backup and Restoration
Hi, I am using 32 Bit Netflow Analyzer build 9860. Kindly guide me about the backup and restoration procedure for the same. BR
can't assign multiple groups when doing bulk user import (via CSV)
get this as Status: Successfully Created the User. Removed the following Groups, either you are unauthorized or invalid groups ...... goal is include the memberOf attribute in the CSV file so as to assign the new user to multiple AD groups. hoping this is doable/easy fix. -jj dropbox
Manage Engine AD Plus 4.3
Hi, I have installed Manage Engine AD version 4.3 but in the end it get stuck at loading application module and keeps going on....... Please help as i have to create few important reports for my active directory. Thanks
How to disable/enable users.
Is there a way to assign a helpdesk technician the ability to enable and disable users. I see where they can delete the user, however this is not how we do it. The user needs to be disabled.
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