Invalid User Name / Password after update to build 7000
Hi, Since I did the update to build 7000, I cannot login anymore. I always have a "Invalid User Name / Password" to the passwordmanager pro console. thanks,
Modify Resource Group type from dynamic to static
Hi - is this possible? I effectively want to freeze the membership of a dynamic group and prevent any new resources that might match the criteria from being inadvertently added to the group.
Restricted Users report export problem
Hi, I love that you added the ability to export the restricted users list. However, I notice that is only exporting the first 25 names on the list. I can't get it to export more either.
Report problems in 6.2 XLSX when adding date attibute
Hi When creating a report in Admanager Plus with attributes containg dates I get the following error message: "Excel found unreadable content in Report.do. Do you want to recover the contents of this workbook" When I recover, the message "Repaired Records: Cell information from /xl/worksheets/sheet1.xml part" pops up. I get this error in "Recently created Users" for an example. Is this a known issue? Regards Thomas
CSV template for requesters add
Hi, Could you provide a CSV template file in order to add requesters to ServiceDesk Plus ? Thank you.
Pass-through Login Expiring?
A couple weeks ago we enabled Pass-through Logins and it works, so that in IE or Chrome we can go straight to the dashboard, bypassing the login screen unless we specifically "log out." We're rolling out SDP slowly, only a few IT people using it currently, all Technicians in the system. However, I'm seeing a persisent problem. A tech might go to the site and access all the features with no issues. But after filling out the Incident form, clicking the submit button they are asked to log in again.
Documentation Typo - Connect to PostgreSQL Server in Windows/Linux
http://www.manageengine.com/products/service-desk-msp/help/installation-guide/documents/configure-database.html pgsql.exe should be psql.exe as seen in the images provided just under the incorrect text. I suggest searching through any other documentation maintained by ManageEngine and correcting as necessary. I'm surprised nobody has reported this yet!
Uninstall software that requires password
Hi, We have in our company a number of software's that are restricted and requires a password to change settings and also uninstall. I had no problem installing these, however uninstall seems a bit tricky due to the password process- Anyone have a work around to this, is there a way to specify the password in DC and run the uninstall?
Switches - port status differs between Trouble\Attention
I can understand quite how this works but we have a lot of switches we want to monitor. At the moment I have a Cisco Catalyst 2948G and a Cisco Catalyst 2950-48G. For some reason and it seems almost random, some ports come up as Trouble and some as Attention. When I acknowledge and clear the alarms the status goes to Clear and then once the refresh occurs the alert reappears.
Can't arrange the CCTV widget view the way I want it
Hi, Why I can't arrange the CCTV widget view the way I want it?
project milestone notification
Hi, I ticked the project milestone notification and click save. The changes are not save. The checkbox is not tick.
Is there a way to toggle a monitor's status by command or similar
We want to use a MEAM monitor Group to visualize the overall status of an application. This status depends on an external monitor product (Oracle Cloud Control). Is there a simple way to visualize this monitors status in MEAM ? - a kind of dummy monitor WHO having its status (up|down) set externally - in a way similar to setting it Managed/Unmanaged
host esxi com SRM no opmanager
Added a host esxi in SRM (vmware site recovery manager) is protecting 3 machines. these machines 'protected', count as license? For example: host1 - 15 + 5 VMs protected VMs (host2) host2 - 15 + 5 VMs protected VMs (host1) What .. the number of licenses that will be used? ... 30 or 40? --------------------------------------------------------------------------------- Adicionei um host esxi em que o SRM (vmware site recovery manager) está protegendo 3 maquinas. estas maquinas 'protegidas', contam
MSSQL threshold best practice
Hi, I see that the MSSQL monitor came with some threshold already set. Where did you take those values? Is there some best practice or a list of expected values? Thanks.
push out IE, 10 or 11
i want to push out IE 11 to my PCs. Waht patch or deployment scenario would for this? Thanks.
Distribution server configuration issues
Hi We purchased Desktop Central license and implementing this awesome software to our environment. However, we have few issues that need to fix before we can use it. 1. We install Dist server and it works, however the status in Desktop Central shows the installation in-completed. Please check below screenshots. 2. We want to set a default remote office to ensure all agent that does not fall under the IP Scope specified for any remote offices connect to this. The configure popup window not allow
ManageEngine OpManager Build 10200 released!
Dear All We are glad to announce the release of OpManager Build 10200. We take this opportunity to thank all our users for their feedback and the continued support. Following features are the highlights of this release: Widgets Added Sort Column option in Top N Monitored Values of a Performance Monitor widget Business View Summary widget now includes alarm count and list of devices in business view Option to choose a dashboard when creating new tab. Embed widget option to hide headers Open CCTV
Daily Notifications of 'Addition of Hardware Detected' on hardware that has already been detected.
Is there an article you can point me to so I can correct this? Every day I get a dozen of these notifications. I run about 50 Windows XP/7 workstations in a domain managed by Windows Server 2003. Desktop Central 9 build 90023 Kind Thanks. -brad
ServiceDesk Plus 9013 Released
Dear Users, SDP 9013 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9013 SDF-52648, 50437 : Technician and Requester can have option to associate the request to the project to which they are associated to. Based on Self Service Portal Settings,Project association to Requesters can be enabled or disabled. By default this option will be disabled Please refer to the below link for the steps to install the
Unaccounted Traffic Netflow 9
I installed the trial of Netflow Analyzer to see if it will work for our network, and it appeared to be working correctly, until about a half hour after it was installed. Much of the traffic that was showing up properly disappeared under the specific IP Destinations, and showed up under "unaccounted" traffic. This was all in less than an hour, and I was still using the Last hour view. All of the other views show the same thing. I get that traffic will show up under unaccounted when it first comes
Problem with MIB Parsing
Hi, I am trying to add MIBs for Fortinet products we are using. When i try to view one of the mib in OpManager i get an error. Error parsing MIB:FORTINET-FORTIGATE-MIB Exception while loading MIB:Could not parse the file C:/MANAGE~1/OPMANA~1/./mibs/FORTINET-FORTIGATE-MIB. The error occured at the line no: 6805 ,column: 5. 1. The keyword 'ACCESS' or 'MAX-ACCESS'may be missing. or 2. The keyword 'SEQUENCE OF' may be missing. or 3. The syntax with invalid subType construct. I think that the OpManager
Java deployment still not working correctly
When I rollout any version of java, I always set it to only install during startup. Ever since 9 came out that setting is ignored and java is installed immediately on the target computers. Java then is not installed properly and a manual install is required. Java 7.60 just came out and I decided to test deployment. I am still experiencing the same bad deployment issue that I had with 7.55 and DC 9. I recently upgraded our build to 90023 and the issue is still there. Has anyone experienced the same
Unable to import AD Users in EventLog Analyzer
I have EventLog Analyzer installed on a Windows VM connected to a domain. After some playing I have managed to make it connect to the domain in the Import Users wizard using the short name of the domain and DCs, but i cannot import any users. I get the following error in the serverout log [15:55:35:657]|[06-24-2014]|[com.adventnet.la.webclient.ImportADUserAction]|[SEVERE]|[37]: Exception while Binding to DC {0}| com.adventnet.servicedesk.ServiceDeskException at com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil.isvalidDomainName(Native
Unable to delete duplicated assets with 'old' name
Hi All, Our license for maximum assets recently hit its limit. I noticed immediately that quite a large number of machines had duplicated themselves to old_1, 2, 3, 4, sometimes even to 20. I've tried to delete these assets, but the browser window times out after 30 minutes. I tried deleting one only, and this took a total of 20 minutes to delete one workstation. Im not too sure how long these workstations have been there for. Is there any way I can remove these workstations and stop future
Mailing of Scheduled Reports
I have a scheduled report that is set to e-mail at a certain time of day, however, the report never gets mailed. I can run the report and then mail it manually. Help with atomatically mailing a scheduled report. Thanks Lou
Asset Cost enhancements
Dear Users, We are planning to enhance asset cost calculation. We plan to bring in the following cost split ups 1) Purchase cost -- cost involved in purchasing the asset 2) Operational cost -- cost involved in bringing the asset to operation and to keep it operational 3) Current cost -- cost worth of the asset after depreciation 4) Total cost of ownership[TCO] -- sum of purchase cost, operational cost, and cost of associated components
False positive
I have seen several false reports of systems being down but end up being online and fine. I have even watched an alarm trip and checked the alleged server seconds after the alarm to find it up and fine. Has anyone else seen this? It doesn't happen to all of my system any help would be great. Thank you
Inventory Scans Failed
Hi, I have been trying to scan the inventory for my PC and a few other laptops where a DC Agent in installed. However, it is always failing. My firewalls are disabled and I have done all the things mentioned in the troubleshooting tips. Any other reason that the scans keep failing? I have already managed to conduct a patch scan for all the devices that is managed by DC. Please help! Thank you.
Software-Inventory reports NO installation date for some applications
I need to know the installation date for applications I deploy using desktop central, because I have to make statistics showing how long (how many days) it takes to deploy a patch to all client machines. For Java and for Adobe reader, software inventory shows me an installation date - fine. BUT for Adobe Flash Player (both FF plugin and IE activex) and for Mozilla Firefox, DC's software inventory only shows me "--". And this is not a windows bug, because Windows "programs and features" control panel
Issue with Desktop Central build 90023 showing patches needed but the patches are already applied.
I have one computer on my network that all of a sudden showed that it needed 18 patches, even though the patches were already applied on that computer. I have waited several weeks hoping that another patch application might reset the computer but so far it still shows all those patches are needed. I have tried rescanning the computer and then reapply the patches and it always comes back that they are already applied but the computer does not come off the list for needed patches, it still shows
Scheduled Report for newly discovered Assets.
I need a scheduled report for newly discovered assets? Please help.
Unable to resolve requests
When a technician resolves a ticket, the ticket gets re-opened automatically. Here is the workflow: Tech clicks the resolution tab. Tech enters the resolution and updates request status to resolved. At this point the tech gets an e-mail saying "Request ID :#### has been Re-Opened by the user." The request then goes back to open status. The user still gets the e-mail saying "Your Request with ID :#### has been Resolved." How do we fix this?
Email enrollment
Hi there Just wanted to know if possible to do bulk user enrollment of existing users and/or enroll new users during account creation. Thanks Satnam
Report this year filter
I am working on creating a custom report for our contracts. Our fiscal year runs from 4/1 of the current year to 3/31 of the following year. I was going to base my report of the existing "this year" functioanlity and then do a calculation to add 3 months to the where clause for the date to compensate for the offset of our fiscal year period. However, when I looked at the base query for the "this year" filter I noticed that the query shows WHERE (((longtodate(mcdt.TODATE) >= 1388552400000) which
Report showing requests with no responses?
Hey Hey, Is it possible to build a report do return all requests with no Response? I have a team member who infrequently closes requests without first sending a reply. Thanks, Matte
ServiceDesk Plus 9014 Released
Dear Users, SDP 9014 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9014 SD-57072 : Problem in upgrading to 9013 for the SDP instances have initially installed SDP version 7500 (or earlier) and had modified any of the default Requests reports (till 7514 build) has been fixed. SD-57090 : Unable to execute some default custom reports having 'summary type' for columns configured after upgrading to 9013
OpUtils IPAM now supports IPv6
Dear All, We are pleased to announce the availability of IPv6 Address Management in OpUtils IPAM. You will now be able to manage both IPv4 and IPv6 addresses using OpUtils. Feature Highlights Automatic Discovery of IPv6 Addresses Add Global Prefix, Sites and Split Subnets with intuitive user interface Hierarchical Tree view of subnets for easy identification Scheduled Scanning at periodic intervals for an up-to-date information on the status Out-of-the-box and custom reporting for ready reference
Need help with account based URL
Hi! Sorry my English. Accout have account based URL, for example, "domain.com/client" If requester from account domain send request, it resieve notification with URL, for example, domain.com/WorkOrder.do?woMode=viewWO&woID=379 . How to make URL look domain.com/client/WorkOrder.do?woMode=viewWO&woID=379 , with account based part of URL ?
How to add a list item in criteria listbox under Add Business Rules Page
Hi, How to add a list item in criteria listbox in add business rules page. For Example: Now in the status is not available. I want to add status in the listbox list.
POP3/IMAP4 Exchange 2010 Fetching Issue
I've been banging my head on this one for too long. The skinny of it is that I am unable to get the mailbox to fetch. The SMTP works (or at least doesn't throw an error). I used these settings on another helpdesk software and it works. It states FAILURE: E-mail settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. I have double checked the credentials and telnet into the server on 143 and on 110. I've attached my support
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