Migrate from OTRS to ServiceDesk Plus
We have around 7000 tickets in OTRS that would be a joy to migrate to ServiceDesk Plus, is that possible and do some have a guide for doing that ? /Leif
Contacts & Accounts in Requests
Greetings: Currently the contact forces the account in a request. We, the support reps or internal contacts often create requests for our own customers. Or as an example Joe Smith who works in our company ABC, wants to create a request for a customer who works in company XYZ. The way Joe Smith does it, is to - change his own account in SC+ from ABC to XYZ - create the request which will be associated with his name and the account XYZ - change his account back to ABC.. It's cumbersome and it often
Reports and Data capture on SYSLOG events
Hi I am a licensed user of the OpManager application and require some guidance on the following. The application is running on Win2k8 box. I have configured my firewall to capture event logs to be sent to the OpManager SYSLOG server. Based on the rules set, I altered the failed login rule to capture the warn and informational type data, however I purposefully logged into my firewall incorrectly I am not seeing this information in the viewer, nor am I able to capture this data in report. How
Instruments for CIO
Hi, Have you got plans to develop SDP in much more way? I need CIO instruments, like HP Executive Scorecard | HP Asset Manager have. It's like a dashboard with "traffic light" KPI, shows what you need. M.b. you have another product that will combine with SDP?
New User Request Form
We are currently in the process of migrating from our old helpdesk software to SD+. We have everything working except the following: With our current system, if a requester needs to have, for example, a new user set up, he can then click on a link on the new request page that brings him to an html form to fill out detailing information about the new user (SEE ATTACHMENTS). This form would only be filled out when a new user needs to be added (obviously). The information that the requester provides
Software Distribution for Google Apps Sync for Outlook
Hi, I have been trying to get Google Apps Sync to install on a remote computer via desktop central using the template package, but I keep running into this issue. I have also tried setting up my own package, but with the same results. I have also attached the install log file of the install. I cannot find where the error is. Thanks!
Netflow plugin data issue
Hi, I have opmanager plus the netflow plugin installed. I have two issues 1. I have data coming in from two sonicwall firewalls. a nsa3500 and a tz215. the data coming in from the nsa3500 is fine and is accurate. the data coming in from the tz215 is not. firstly i only see four interfaces when the tz215 has six. secondly the current network speeds and data shown is much lower than what i know is actually being used. i suspect it is off by a factor of 10. how do i fix it? 2. i accidently deleted (meant
Netflow Build 9.8.6 ASA unaccounted traffic of Last One Hour
Hi, I have upgraded the Netflow Analyzer from build 8000 to 9860 by providing steps. Netflow showing the correct data / traffic of routers (last hour) but showing UNACCOUNTED traffic of Cisco ASA of last hour but showing traffic of last 6 hours. Below are the links of the same. http://bonitas.zohocorp.com/customer_uploads/2014_7_10_3_10_44_Netflow_9.8.6_ASA_Hourly_Traffic_Graph.jpg http://bonitas.zohocorp.com/customer_uploads/2014_7_10_3_14_51_Netflow_9.8.6_ASA_Hourly_Applications_Details.jpg Kindly
OpManager, can it monitor processes?
Is it possible for OpManager to monitor for the occurrence of certain “Processes"? As an example we have a server where there should always be 6 processes running named "CareProvider.Messenger.exe *32". If there are less than 6, then it should alert. For example: Can OpManager also monitor Scheduled Tasks?
backUpData.bat throwing error
Hi i am trying to run a backup before updating the software however i keep getting error. please let me know how to fix this? C:\ManageEngine\ServiceDesk\bin>backUpData.bat --trimmed Starting.... 24/07/2014 18:52:15 com.adventnet.servicedesk.server.utils.SDDataManager setStan dAlone INFO: Going to set the standAlone param as : true 24/07/2014 18:52:16 com.adventnet.servicedesk.server.utils.SDDataManager setStan dAlone INFO: Going to reset rootDir using server.dir 24/07/2014 18:52:16 com.adventnet.servicedesk.server.utils.SDDataManager
Account & Sub Account
Greetings: I am trying to use sub accounts. I have been able to create one account Test-Account1 with 2 sub accounts Sub-Test and Sub-Test2. Then I'm able to assign the contact Test Contact to the sub account Sub-Test Then "Test Contact" creates a request. I would expect the associated account to be Sub-Test but it becomes Test-Account1 instead and I cannot change it... I click on the search contact icon... I click on Test-Contact...the account remains the main account and does not switch to Sub-Test!!???
Showing IP Address of the Login PC
Hi, Is there a way to show the source IP Address (or machine name) of the user who logged on to a server in ADaudit Plus?
Privilege User Logon
Hi, In ADaudit, is it possible to generate a report that shows if the users who logged on has Administrator Privilege. Also, can the tool show what the user did on the server, (for example restarted a service, or created a new email...) Thanks
Monitor Backup of ADSelfService Plus Database
Is it possible to monitor the success of the automatic DB backup inside ADSSP ? Since our default backup tool does not have integration with MySQL we have to rely on the backup that ADSSP creates and then backup the .zip file. We would like to be sure that the backup (.zip) that was created is correct / consistent.
GSMModem
Does the GSMModem/SMS system make any kind of logs?
Mail spam filter not working
From 8xxx version, I'm using mail spam filter with rule: sender - not consist - @my_domain_name.com,@my_friends_domainname.com But Today, it's stop working. SDP 9014 I've got error in log: Mail Filter condition matched. Hence not creating a new request. How can I fix this error?
ServiceDesk Scheduler
Hi Is there a way to make the full technician availability chart available to all technicians with out giving full admin permissions. Currently each person can only view their own calendar and absence. I want my whole team to be able to view all leave days etc. to avoid duplicate requests. Tx
SDP Requests - Sub Category Display Alphabetically
Hi We are using SDP Version 8.2.0 Build 8214 and are experiencing display issues in the Sub Catergory. See the following: I would like all the sub category items to be displayed alphabetically. How do I that?
Remote Control Issues
Hi All, Please help as I'm starting to get really annoyed with the Remote Control facility in Desktop Central. On connecting to machines, sometimes my mouse or keyboard will not work, so even though I can see the remote screen I can't select or type anything to it. Even pressing the CTRL+ALT+DEL button will at times not work. I've tried using Chrome and IE, both the ActiveX or java plugin options, but to no avail. Am I doing something wrong and has anyone else experienced similar issues? thanks
Terminal Server performance ideas?
I tried installing this on a few terminal servers (Windows 2003) and it caused major slowdowns. Has anyone else used DesktopCentral on TS? What about terminal servers with Windows Server 2008? Is that better?
last reboot
Is it possible or would you consider including the last reboot (date/time) in the scanned information from a workstation/server?
Associating users to workstation assets
Hello there, We are synchronizing our users with Active Directory, and also using domain asset scanning to import our workstations. I have scripted a solution to store a user's primary PC hostname in the user's AD object, by way of extendedAttribute1. Is there some way..be it natively through the admin interface or on the back end via SQL query to utilize this information to associate a user to a workstation without having to manually do so? It seems like if we have the information all in one
Delete "invisible" technician...?
Hi - I just deleted a technican account, but it's still listed in the dropdown on the Request Template and I can't now create a new account with the same login name. Is there a way to manually flush the technican account from the database? Thanks, Nick
MDM Execution status - Failed
Hi I am trying to set up Desktop Central v9, MDM I have created and published a simple windows phone 8.1 policy, and associated it to the windows phone corporate group. It does not apply to my test windows 8.1 phone, and the execution status says failed, and the comment says 404 : Name I cannot see what that error is and how to fix it. Can anyone help? Thanks
Java deployment - "Error occurred while downloading the required files."
I have deployed Java 7 Update 65 (32-bit) to 239 machines in our organization. There are 150 successful and only 5 failed which doesn't concern me to much at this point. There are 32 machines that are in retry status and the majority of these machines show message " Error Occurred while downloading the required files." I have seen this message on a few other deployments as well and I am not sure if the problem is from the Desktop Central Server or the Distribution Server. Has anyone run into this
Inventory summary not up to date
Hi, I have noticed an issue over the last few days that the inventory summary will not update. I click generate summary, and it says it is successful. Unfortunately, after refreshing the error is still there. Computers still have old software in their inventory. It appears to update newly added software.
Workstation Multiple IP's on different networks
We have workstation's that have some virtual NIC's, on different networks. SDP is pulling all of the interfaces and IP's correctly, but it is binding to the wrong one as the default. This seems to cause the agent not to report back correctly or allow to remote to the workstation. Is there a way to select what the proper IP is, or a better way for the agent to determine that? -Nick-
Kick 2014 Full Movie Download Free
Kick 2014 Full Movie Download Free https://www.facebook.com/kickmoviedownload Kick Full Movie Download Free http://kickmoviedownloadfree.wordpress.com Kick Full Movie Download http://kickmoviedownload.metroblog.com Hercules Full Movie Download Free https://www.facebook.com/herculesmoviedownload Hercules Full Movie Download Free http://herculesfullmoviedownload.wordpress.com Hercules Movie Download Free http://herculesmoviedownload.metroblog.com Download Hercules Full Movie Free HD http://downloadherculesmoviefree.blogspot.com
Custom Static User Group not shown in list of available target groups?
Hello, We have DC8 and I've created a Custom Static Group of users successfully and it shows in the list of Custom Groups in the Admin area where I created it, but when I am modifying my configuration and attempting to target this group and select domain\custom group\browse, my Custom Static User Group does NOT show in the list for me to select. I have done this successfully at least once, but have tried several other times and have not been able to get my Custom Group to show in the available list
Technician only one than can Edit change
We have a big problem as we are trying to upgrade to Version of Servicedesk plus. We have technicians that are assigned changes but occasionally technicians leave, and we need to reassign the technician who will work on the change. Currently not even the sysadmin can edit a change? How can we change the technician of an already assign change.
ServiceDesk Plus - Check Agent
Hi, I have to change my server name, how can I make sure that my workstation is pointing to the new server name? I have deployed a few machines with the new .msi with new settings, servername, port, protocol (through SCCM) and all went ok. Sending information or scanning seems fine but I cannot see in the logs nor in the bin folder the information on which server it's connected to. Thanking you in advance, Regards, Cédric
Where is download for 90044?
Today I was told to download hotfix 90044 for Desktop Central, but the download page only shows 90033. Where does one get 90044? Larry
Login password
Hi all I just installed the plugin appmanager 11 (trial version free license) in opmanager 11 , but when I write user: admin , password: admin, it gives me invalid credentials. what are credentials for the first time login and where I can reset them via the command line? Thank you Regards Leo
Responded Date - Service Desk
I'm running service desk version 9 Since Response time is a key to measure our staff KPI, what is the proper wokflow for the system to capture Responded Date? Looking at the current system, Responded Date will be fill up if the technician response through the system. However, if the technician Resolved the case the Responded Date will not be capture. Can anyone advise how to properly handle this?
Migrate Installation to New Server
Is there any documentation as to how we would move our existing install of SDP to a new server? We have an older server that we want to retire and need to move it without losing all of our existing tickets.
Unable to connect to rest api from powershell
I'm hoping to start adding and updating devices via Powershell but I'm having issues making a connection. I'm receiving the error mesesage "Unable to connect to the remote server". I started with a simple method listWindowsServiceMonitors but no such luck. I'm an admin in OpManager and I've even regenerated a new apiKey so I'm wondering if there's something else I'm missing? Invoke-RestMethod -uri "https://servername:8060/api/json/admin/listWindowsServiceMonitors?apiKey=APIKEY" -method GET I've tried
Active Directory Import OU
We have moved our user accounts into a custom OU structure from the AD root as this is recommended for larger organisations to make group policy management easier. However, the AD Import seems to suggest it will only import users from within the Built-in Users folder? Can the AD Import function import users from a different OU structure please?
Service Desk goes off
Please need help, 3 days ago when I tried logging into service desk, I noticed that the drop down for which you select the domain your userID belongs to was missing, tried clearing cookies, and restarting by it didn't fix it. Yesterday, the application came back to normal without doing anything. Today I can't open the application at all, I have the right IP and port number but it still does display anything when you enter it, have used two different browsers
Edit existing ticket problems in Browsers
Recently I'm having difficulties after editing a ticket. I would update the ticket with all the required fields and then click submit, but then it would take me back and ask to supply a rep code again. I have seen that when you edit the resolution - it removed the current selected rep, and then when select the rep again after updating the resolution and click submit, the browsers (IE and Chrome) would come up with a popup message: "Problem" you can click okay, and then it's updated. Just frustrating,
Search Issue in build 9016
We recently updated from build 8212 through the upgrade path to 9016. Our technicians add a reference to a book id and what page of book each request refers to: for ex. "8219/250" for book # 8219, page # 250. They used to be able to search for this example by typing "8219/250" (without quotes) into the search field. This no longer brings up any search results. They can search for 8219 by itself, but there could be a lot of pages in that particular book that have requests made for them. Is there a
Next Page