Windows Agent (Workstation) and local Accounts with non-english names
Hi, If the local account has the name of the non-English letters, the Windows Agent (Workstation) in PMP adds a resource in which the field is User Account - empty. Please tell me how to fix it, preferably without renaming a local account.
Tech warning if try to pickup an already assigned request
Hi Is there a way to warn/confirm a tech if he tries to pickup/assign an already assigned request? Thanks, Amichy E.
Creating contingent drop down lists
Hello, Is there a way to create contingent drop down list. Example of what I'm trying to do: Services template -> request new Computer -> option would be Mac or PC -> if PC is selected HP or Dell -> and then you would get vendor specific config options. This would essentially function the same as Category -> Sub-category->Item But I would like to make multiple custom top level category groups. Thank you for any help.
Login failures in the thousands
We have disabled an admin account and now when I look at the reports I am getting user logon failures 60k plus. I have been through event logs and searched through everything I can think of that would show me where this user is trying to logon. I guess what im trying to ask is how do I get these failures to stop.
Hello Is ServiceDesk Plus can be installed on the host-driven and how to do so
Hello Is ServiceDesk Plus can be installed on the host-driven and how to do so
Import from sysaid
Hi All, Is it possible to do the following. To import from Sysaid to ServicesPlus? Many thanks! Regards Gerrit
Error backup servicedesk on windows
HI, I have a problem when backup servicedesk. We use server 2012 and Database mysql. This is the details of error. Could you please help on this? What should I do to solve this problem? Thanks you in advance!!! Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.sql.SQLException:
Ops-manager page says "This page cannot be displayed"
Hello, I am facing a strange issue with OpManager. Some time it says""This page cannot be displayed". every time i have to reboot machine to make it work properly. Please let me know any work around to solve this issue.
Upgrade Free Version 11100
Is it possible, and what are the steps required to upgrade the free version of Opmanager?
Bulk user modification, is append supported?
Hi, I'm trying to bulk import csv to modify AD users' attributes, but I found the attributes overwritten. May I ask if there's an official way to choose to append the change on top of existing settings, cuz I want to persist the existing settings? Thanks.
Apache 2.2.25 Update
Hello, I know that this has been discussed previously in the past, but I really need the version of Apache that Desktop central is currently using 2.2.22 to be upgraded to the latest 2.2.25. I have been using Desktop Central for years as a paid member and would be forced by my security team to uninstall it if Apache cannot be upgraded here soon. PLEASE see that this can be done in the very near future. I love using your product and do not want to have to stop using it due to Apache not being adequately
When do you expect AD Manager Plus to work with Office365?
We are almost finished moving to Office365 and do not want to commit to something if we cannot use it in the Office 365 environment.
User Account for Scope of Management Issue
If I use a domain admin account for the SoM, I can install the agent and have computer automatically removed from Desktop Central when they are deleted from AD. This is great, except that it is against our policy rules to use a Domain Admin account for workstation products. We have a user account that is a local admin to all computers, but when I use that account, everything fails (agent can't install, computers aren't removed, etc). Does this users need any special rights, like delegated authority
Slow Deployment Times with Desktop Central 9?
We recently updated to build 90023 and we have noticed since making the move from 8 to 9 that the deployment times are very slow to start compared to previous builds of 8, even when selecting "Deploy Immediately". Is there somewhere that I can look to tweak the deployment time? the configurations are sitting at waiting to execute for unusualy long times. Thanks, Anthony
reporting on template usage
Hi everyone, Does anyone know if its possible to report on Template usage in ServiceDesk Plus? I have had a look at the reporting Wizard and "Templates" is not listed under available columns? thanks
Activeconnection value dose not match
Hi All, We added some F5 viprion 2400 devices into OPM in order to monitor CPU、Mem and Activeconnections. However, the CPU of F5 always stuck at 97% and I check the CPU OID matches the MIBs of F5 as given link, but I check the F5 CPU dashboard always display about 25%. In addition, the activeconnection value display a few hundred connections, even 0 from OPM snapshot. However, I use the same OID to get the value about 60K in OPM MIBbrowser, that's so weird. Please give your advice, thx
Account Reports
Hi, In my account i have a column (customer ID) i want to print a report for accounts that have no IDs. Please assist. Thanks Alfred George
Filter for "rejected" Changes
Could you please consider adding a filter for rejected Changes in the Changes module or the ability to add custom filters to changes as per the Requests module. Currently changes with a rejected status are not shown in the Open or Closed changes filter! Thanks
List of Variables
Where can I find a list of all the variables that can be used in the user surveys?
VMware Guest Snapshots
Does anyone know a way to monitor the number of snapshots per VM and alert if there are more than 1?
Get system uptime with WMI
Hi Is it possible to have the system up-time displayed in the default view (Device Tab) of a server that is monitored by Opmanager? This would also allow me to report on the up-times of all servers I manage using Opmanager. Kind regards Eugene
Scheduling of Automated back-up of OpManager.
Dear OpManager developers team, There should be an option under ADMIN TAB of OpManager for "Back-up Scheduling" regarding automated data back-up like we have in ManageEngine Service Desk Plus. There should also be an option for placing the backed up data to a network mapped drive for disaster recovery in case of system burn / hard disk total failure. Engr. Syed Naushad Shah
Signature Line in Survey
When I turned on the survey feature, it includes a signature line that is not part of the fields that I can modify in the Survey Details portion of the Survey Settings screen. Where does that signature line come from so I can change it.
cannot search if the string contains any characters (*,/, \,-...etc.)
Hello. I am using the latest version of the SDP, but as I tried, I cannot search the applications, if the string contains any characters (*,/, \,-...etc.) I have done this several times, delete from indextable where name = ' Sol_CommentHistory '; Later, stop the application and open a command prompt on the application server and browse to the folder ManageEngine\ServiceDesk\bin and execute the command > reIndexData.bat request but the search finds nothing, if only the letter-search works. help
What is the big benefit from using Agents
dear sir How are you? I would like to ask about Monitoring Servers using Agents under Monitoring in admin page, What information i will get from using this agents? And what if i plan to not using it and just use SNMP or WMI credential, do i loss many data from servers? Is there any traffic or loading on CPU & RAM when using Agents in servers? Can i monitoring my servers only using Agents without using WMI & SNMP credential ? thanks
Can not restore backup file in Linux Debian
HI, I got a problem when I am trying to restore services desk from backup. Please help me on below error. I am running it on Linux Debian7. Details of error Exception in thread "main" java.lang.UnsatisfiedLinkError: /root/ManageEngine/ServiceDesk/jre/lib/amd64/xawt/libmawt.so: libXtst.so.6: cannot open shared object file: No such file or directory at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(Unknown Source) at java.lang.ClassLoader.loadLibrary(Unknown
Postgres not initializing on Ubuntu 12.04
I saw some reported issues on CentOS, but this issue is happening on ubuntu... Any ideas?
how can I replace web site icon?
Hello; How can I change web site icon which is shown on the browsers ? Regards Tirelibirefe
Disabling "Log on to" detection of usernames.
Hi, Is there a way to prevent ManageEngine from detecting the domain or Local Authentication when a valid username is typed in? Our Servicedesk site is accessible publicly & while SSL encryption has been enforced for the login page, we also want to prevent hackers from probing the usernames in our domain via this method. Regards, Winston
Port Mapper
Hi Can I put a threshold limit for Port on a switch . if I am using port mapper . If one of the switch crosses the threshold can it generate a notification .
Delete ticket
We have just upgraded to 9.0 and were wondering want happened to the delete warning when you click actions, delete inside of a ticket. Its right next to print preview and if you miss-click you delete the ticket. Yes it can be recovered but it used to warn you and ask if you where sure... what happened to that?
Problem with search in CHANGES when browsing with spanish language selected
When the technician has the Spanish language selected searching in changes does not work. It does work if the language is English. We think it might be because there are some literals not translated such as "Search". Please give as a solution.
Site Documents
Are there any plans to add Site or Account Document storage to ServiceDesk Plus MSP? We have a lot of documentation for our clients and rather than using ServiceDesk Plus MSP for the Tickets/Tasks and another Program to manage the documentation we'd like to do it all in one application. Thanks, Steve
SLA settings
Hello everyone so I have for some weeks ago installed ME SD+ and I find it pleasing. But now after some test runs I need to start to set up SLA's. And the support organization that I work for have a lot of needs to send a reply to requesters every 4 hour. So I have set up 4 levels, Low, Medium, Hight and Outside-SLA. So what I want to do with my High SLA is to set that requester get a update every 4 hour from the system just replying some standard template thing, but this function seems to be missing?
Appmanager 11610 - no event log alarms?
..or to be clear, the alarms are working fine - but I can't seem to find when to set them anymore... It could be me, but when I click "configure alarms" on a Windows monitor, in the list of "Configure Alarms for Attributes", I can't see any event logs anymore. Can anyone help or point out what I'm doing wrong? Many thanks, Daniel.
Smarter technician notifications
Currently we have business rules setup (examples) with: Note: Technician 1 & 2 are both members of Group 1 If subcategory "is A, B, D or F" then: "Add to group 1" "Assign to Technician A" If subcategory "is C, E, G or H" then: "Add to group 1" "Assign to Technician B" Now the issue is that when these are run the technician that it gets assigned to gets the "added to group" & "assigned to you" emails. It would be good feature if it the technician assigned did not receive the "added to group" notification
Decline IE 11 in Patch Management...
All, I see many patches to Internet Explorer 11 that can be declined, but I don't see the Internet Explorer 11 installation update to be declined. Anyone know which specific KB installs IE11 so the I can decline it, but still include all updates of previous versions of IE up to 11? Thanks in advance for your help...
Clearing Free Disk Space is Critically Low message?
Good morning, even though a large amount of disk space has been freed on the server, I am still seeing the "Free Disk Space is Critically Low" message when logging into Desktop Central. How can I clear this message so it displays only when the disk space is actually low? Thank you. Ellen Jones
Folder and File Monitoring
Hi, I have a sensitive folder of files that we are wanting to monitor. Currently I have setup a file monitor and it tells me if someone does something in the folder, but it doesn't tell me which user has done this. Why would that be? Also is it possible on monitored folders / files to be if somebody actually attaches a file to an email be in outlook or gmail or even copies in to storage such as dropbox? Any help greatly appreciated on all matters. Thanks Paul
Attachment was broken in License Agreements
Hello, we have a lot of license agreement with attached files. After installing 9000 update or, perhaps, 9004, attachments stopped to open. They still exists in filesystem, but when trying to open file in SD, receive: "The File was not found." It looks very bad, please help! Thank you. upd: looks like SD trying to open file using path \fileAttachment\Apr2014\....., but files are located in Feb2014,Mar2014 and so on. Attachments for license agreements, created in Apr2014 - opens, but all others,
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