ServiceDesk Agent - Computer isn't sending information
ServiceDesk Agent - Computer isn't sending information to our servicedesk. It works fine on some computers but i've noticed we've got some HP Laptops that have come in and it scans for the information on the computer itself, picks it up and seems to send it, however Servicedesk either doesn't receive it or won't accept it for some reason. I've got the logs for the AssetExplorer below:
Nothing seems amiss from this, I had a sightly different setup before this as i was trying to troubleshoot why it wasn't accepting it, but both setups work on other computers.
[07/30/14][08:29:58][AEAgent.cpp][60][INFO][4680] ::**************** AEAgent (1.0.16)Started. ****************
[07/30/14][08:29:58][AEAgent.cpp][64][INFO][4680] ::execute the agent with the parameter POST_SCAN_DATA
[07/30/14][08:29:58][AEAgent.cpp][87][INFO][4680] ::Invalid argument for aeagent.exe: POST_SCAN_DATA
[07/30/14][08:29:58][AEAgent.cpp][971][INFO][3996] ::Time after system bootup : 389830
[07/30/14][08:29:58][AEAgent.cpp][974][INFO][3996] ::Scan at boot, so scan after 5 min
[07/30/14][08:29:58][AEAgent.cpp][607][INFO][3580] ::start to take delta scan.
[07/30/14][08:29:58][AEAgent.cpp][60][INFO][4784] ::**************** AEAgent (1.0.16)Started. ****************
[07/30/14][08:29:58][AEAgent.cpp][483][INFO][3580] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[07/30/14][08:29:58][AEAgent.cpp][64][INFO][4784] ::execute the agent with the parameter POST_SCAN_DATA
[07/30/14][08:29:58][AEAgent.cpp][87][INFO][4784] ::Invalid argument for aeagent.exe: POST_SCAN_DATA
[07/30/14][08:29:58][AEAgent.cpp][971][INFO][2156] ::Time after system bootup : 389862
[07/30/14][08:29:58][AEAgent.cpp][974][INFO][2156] ::Scan at boot, so scan after 5 min
[07/30/14][08:29:58][SSLTransport.cpp][44][INFO][4784] ::Failed to bind to port 8443 with the error code 10048.
[07/30/14][08:29:58][AEAgent.cpp][607][INFO][2192] ::start to take delta scan.
[07/30/14][08:29:58][AEAgent.cpp][125][INFO][4784] ::Failed in create_server_sock. The port may be occupied by some other applications, try restarting the agent after 30 minutes
[07/30/14][08:30:17][AgentUtil.cpp][63][INFO][3580] ::ExitCode is 0 and return.
[07/30/14][08:30:17][AEAgent.cpp][489][INFO][3580] ::The command executed successfully.
[07/30/14][08:30:17][AEAgent.cpp][483][INFO][3580] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[07/30/14][08:30:17][AgentUtil.cpp][63][INFO][3580] ::ExitCode is 0 and return.
[07/30/14][08:30:17][AEAgent.cpp][489][INFO][3580] ::The command executed successfully.
[07/30/14][08:30:17][AEAgent.cpp][614][INFO][3580] ::Periodic Delta scan succeed.
[07/30/14][08:31:37][AEAgent.cpp][60][INFO][1568] ::**************** AEAgent (1.0.16)Started. ****************
[07/30/14][08:31:37][AEAgent.cpp][64][INFO][1568] ::execute the agent with the parameter POST_SCAN_DATA
[07/30/14][08:31:37][AEAgent.cpp][87][INFO][1568] ::Invalid argument for aeagent.exe: POST_SCAN_DATA
[07/30/14][08:31:37][AEAgent.cpp][971][INFO][1616] ::Time after system bootup : 8876
[07/30/14][08:31:37][AEAgent.cpp][974][INFO][1616] ::Scan at boot, so scan after 5 min
[07/30/14][08:31:37][AEAgent.cpp][607][INFO][1620] ::start to take delta scan.
[07/30/14][08:31:37][AEAgent.cpp][483][INFO][1620] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[07/30/14][08:32:22][AgentUtil.cpp][63][INFO][1620] ::ExitCode is 0 and return.
[07/30/14][08:32:22][AEAgent.cpp][489][INFO][1620] ::The command executed successfully.
[07/30/14][08:32:22][AEAgent.cpp][483][INFO][1620] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[07/30/14][08:32:22][AgentUtil.cpp][63][INFO][1620] ::ExitCode is 0 and return.
[07/30/14][08:32:22][AEAgent.cpp][489][INFO][1620] ::The command executed successfully.
[07/30/14][08:32:22][AEAgent.cpp][614][INFO][1620] ::Periodic Delta scan succeed.
[07/30/14][08:36:37][AEAgent.cpp][978][INFO][1616] ::start to post data to the server..
[07/30/14][08:36:37][AEAgent.cpp][483][INFO][1616] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[07/30/14][08:36:53][AgentUtil.cpp][63][INFO][1616] ::ExitCode is 0 and return.
[07/30/14][08:36:53][AEAgent.cpp][489][INFO][1616] ::The command executed successfully.
[07/30/14][08:36:53][FileAccess.cpp][79][INFO][1616] ::Success in opening a file C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\agentdata.xml to readEntireFile.
[07/30/14][08:36:53][httphandler.cpp][478][INFO][1616] ::InternetSendRequestEx : AssetExplorer Server -> servicedesk.twoa.ac.nz
[07/30/14][08:36:53][httphandler.cpp][479][INFO][1616] ::InternetSendRequestEx : AssetExplorer Server Port-> 8443
[07/30/14][08:36:53][httphandler.cpp][480][INFO][1616] ::InternetSendRequestEx : URL to Post -> /discoveryServlet/WsDiscoveryServlet?computerName=TWOA31734&agentId=TWOA31734_1406665798229
[07/30/14][08:36:54][httphandler.cpp][574][INFO][1616] ::InternetSendRequestEx : Resending the request by setting the internet option security flags.
[07/30/14][08:36:54][httphandler.cpp][701][INFO][1616] ::InternetSendRequestEx : Successfully posted the data to the server servicedesk.twoa.ac.nz
[07/30/14][08:36:54][AEAgent.cpp][700][INFO][1616] ::updateBaseXMLFile......
[07/30/14][08:36:54][AEAgent.cpp][710][INFO][1616] ::Failed to delete the file, C:\Program Files (x86)\ManageEngine\AssetExplorer\\bin\base_agentdata.xml and the error code is : 2
[07/30/14][08:36:54][AEAgent.cpp][730][INFO][1616] ::updateBaseXMLId.........
[07/30/14][08:36:54][AEAgent.cpp][483][INFO][1616] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[07/30/14][08:36:54][AgentUtil.cpp][63][INFO][1616] ::ExitCode is 0 and return.
[07/30/14][08:36:54][AEAgent.cpp][489][INFO][1616] ::The command executed successfully.
[07/30/14][09:32:22][AEAgent.cpp][607][INFO][1620] ::start to take delta scan.
[07/30/14][09:32:22][AEAgent.cpp][483][INFO][1620] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[07/30/14][09:32:39][AgentUtil.cpp][63][INFO][1620] ::ExitCode is 0 and return.
[07/30/14][09:32:39][AEAgent.cpp][489][INFO][1620] ::The command executed successfully.
[07/30/14][09:32:39][AEAgent.cpp][483][INFO][1620] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[07/30/14][09:32:39][AgentUtil.cpp][63][INFO][1620] ::ExitCode is 0 and return.
[07/30/14][09:32:39][AEAgent.cpp][489][INFO][1620] ::The command executed successfully.
[07/30/14][09:32:39][AEAgent.cpp][614][INFO][1620] ::Periodic Delta scan succeed.
[07/30/14][10:32:39][AEAgent.cpp][607][INFO][1620] ::start to take delta scan.
[07/30/14][10:32:39][AEAgent.cpp][483][INFO][1620] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[07/30/14][10:32:55][AgentUtil.cpp][63][INFO][1620] ::ExitCode is 0 and return.
[07/30/14][10:32:55][AEAgent.cpp][489][INFO][1620] ::The command executed successfully.
[07/30/14][10:32:55][AEAgent.cpp][483][INFO][1620] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[07/30/14][10:32:55][AgentUtil.cpp][63][INFO][1620] ::ExitCode is 0 and return.
[07/30/14][10:32:55][AEAgent.cpp][489][INFO][1620] ::The command executed successfully.
[07/30/14][10:32:55][AEAgent.cpp][614][INFO][1620] ::Periodic Delta scan succeed.
Nothing seems amiss from this, I had a sightly different setup before this as i was trying to troubleshoot why it wasn't accepting it, but both setups work on other computers.