Servicedesk Status
Hi,
We are using SDP - 9.0 Build 9003.
I have created a new Status called "Cancelled" in which I want to move all the unwanted/unapproved request.
When I select this status, the request gets completed, but the
resolution does not go to the end user.
I would like to send the
notification to the user mentioning the reason for cancelling the ticket.
Regards,
Rafeeq