Interface Pie Chart
I have created an interface group by combining several interfaces. Is there any way I can get the volume data to display for the top interfaces (in the interface group) in a pie chart (similar to the Interface Group Top Destination pie chart)?
Measure Application Bandwidth Traffic from WAN/LAN
Hello, Is it possible to monitor Web/service traffic on specific server/IP? What I want to accomplish are the followings; 1. Measure the LAN bandwidth on specific server/application that hosted on a server from particular vLAN. 2. Measure the WAN bandwidth on specific server/application from external to internal to see how many hits this application is getting. I do have license for applications, and netflow is configured on Cisco ASA 5525, but don’t know how this can be accomplished.
Netflow Analyzer on Windows will no longer start.
We have been running Netflow for several years and recently completed a number of upgrades, most recently to v.9860. I have run the LobZipUtil.bat and can upload for review to assist with troubleshooting. thanks, Paul Bubendorf
HELP ME DETERMINE A CLEAR LINK BETWEEN BUSINESS AND RELIGION.
Hei deer friends! In today's society, many think or believe that in business it does int matter the treatment or vices you may induce or cause someone as well as you end up making profit! It does not matter even if the person is left suffering as long as he does not get hold of you! Amazingly, it seems the religious leaders have followed on this track through strange rules other than the identical ones clearly written in religious books! Can we then be able to detect the right and true religion?
Issue with Custom Views
We are running ServiceDesk Plus 9.0 Build 9012. When going to Requests, Manage Custom Views, New Custom View... If we choose "Technicians" under --Select Column--, then choose "is" or "is not", then select the "Choose" button, we should get a list of our technicians. Instead we just get the option "None". As this used to work, I'm wondering if it's a bug in the 9012 release. I didn't see a fix listed, though, in the list of fixes in the versions greater than 9012. Any ideas? Thanks!
End Users able to review or approve change tickets
Is there a way to have and end user [Requestor] able to review a change ticket and/or approve a change ticket? For example if I want a normal user to review that the change was done correctly: Modified the 'Reviewer' role so that 'This role will be played by All Users' Selected a User (non-technician) as the Reviewer when creating the change ticket Moved a change ticket to Reviewed stage End user got an email that there is a change ticket ready for them to review and there was two links (one for
Service Request: copy of a template from a different Service Category does not include the UDF (custom fields)
(Asked with respect to ServiceDesk Plus 9018) In the Service Catalog, custom fields seem to apply to the Service Category, and are not available under other Service Categories. Unlike Incident Templates, I cannot find a way to create a custom field that is available for all templates.
Backupdata.bat fails
Backupdata.bat fails when I try to upgrade from 8000 to 8027. Returns ERROR = *Invalid object name "trace_xe_action_map".* I can not move forward with this upgrade until this is resolved.
9021 hotfix release
Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9021 : SD-52001 : Request : Action menu details under the Request details page is not shown properly in Spanish / Russian languages, has been fixed. SD-57373 : Request : Task tab under Request details page goes blank, when TaskID column in Worklog ListView is sorted, has been fixed. SD-55941,57577 : Service Request : Additional fields becomes invisible
Request does not fall under your permitted scope
Hoping someone can answer this for me. I've got a couple of requesters who cannot see requests/incidents created in their name. All other requesters have no problem. Clicking on the email link they receive when a request has been created and they are told 'Request does not fall under your permitted scope' I've re-created their SD accounts but that hasn't worked. They are not technicians Running version 8.2.0 Build 8212 Any ideas? Thanks
Next-Gen Active Directory Auditing Seminar and Workshop with Derek
Next-Gen Active Directory Auditing Seminar and Workshop with Derek Do you use Active directory? Do you have good hands at AD Monitoring? You think you need a better Active Directory Auditing system? Time to get updated with what's trending in the industry. Visit: Zoho Corporation, ManageEngine, 4141 Hacienda Drive, Pleasanton, CA 94588 On October 22, 2014 Maps & Directions Register for Free
Problem during upgrade
Dear support team, I’m writing regarding problems we faced during servicedesk upgrade. Actually we are using 8.2.0 Build 8217 and we planned to go through 9.0 build 9020. We have successfully installed service pack in test environment where database and application are in one server. In Production we have separated servers for database and application. Trying to install the first service pack we faced error like in the attached screen. We try to make a rollback using your advices for
Report Disk usage Report over a year from all Server
Hello I like to have a report all server disk usage over one year. how is the growing of datas? Thank you for your help Patrick
Desktop Central - Vulnerability DB updates failing
Desktop Central - Updates to vulnerability DB fails. Desktop Central Build 90046 Since 9/9/2014 automatic and manual attempts to update the Desktop Central vulnerability database have been failing. The failure message is "Failed to Update the Vulnerability Database" The progress screen seems to show that the process is successfully: 1- Connecting to the Central Repository Server 2 - Checking for new updates 3 - Downloading patch SQL's Tried disabling Synamtec EPP agent on the Desktop Central server
Deleting Password Manager Pro Users
I’m just after some assistance or advice on how to manage the deletion of Password Manager Pro users? I need to know how others businesses manage this process because the way this software was designed it is a very convoluted process. Due to the size of our organisation we have people leaving nearly every two weeks. Originally it hasn't been an issue because we had sufficient licenses and when the AD account is disabled or deleted the access to PMP would not work and that particular users Groups
Problem Worklog report
Database : MSSQL Query : SELECT pr.problemid "Problem ID",max(pr.title) "Subject" ,max(prs.rootcause) "Root Cause",longtodate(max(pr.reportedtime))"Created Time", CONVERT(varchar, sum(ct.timespent/1000) / 3600) + ':' + RIGHT('0' + CONVERT(varchar,sum(ct.timespent/1000) % 3600 / 60), 2) + ':' + RIGHT('0' + CONVERT(varchar, sum(ct.timespent/1000) % 60), 2) "Time Spent in Hrs",max(au.first_name) "Technician" FROM chargestable ct inner join problemtocharge ptc ON ct.chargeid=ptc.chargeid LEFT JOIN problem
Active Director Disable Accounts
can we remove disable accounts from Line manager Feild (Edit Button) retrieve user account from AD. We have launhed service portal to facilitate user to update their Manager Names their self. But facing problem for removing the disable accounts. As right now disable accounts are showing in Manager feild
Can I customize logo or text that will display on each page of Mobile App?
Can I customize logo or text that will display on each page of Mobile App? For Web portal can customize eg. password policy display but not affect to Mobile App.
OpManager won't upgrade to 11300
Hello All, I use OpManager at work, and to ensure things go well I also have a lab environment using the free 10 device version. I am practicing migrating the instance from one server to another. My old instance is on build 11000 and the new is on 11300, I know they need to be the same to do the backup/restore process so I'm trying to upgrade the 11000 version to the newest build. I downloaded the patch from OpManager, killed the services, opened the upgrade manager, pointed it at the upgrade file
Deployment of office 2010 is not successful. What is wrong?
In testing out configurations within DC, I have encountered another issue. I followed the entire steps outlined at How to Deploy MSOPP2010 without success, including the Office Customization Tool from Microsoft. Current install command: \\MyServer\Installs\Microsoft\Office2010x86\setup.exe /adminfile "\\MyServer\Microsoft\Office 2010x86\x86Deployment.msp" Upon deploying, I have rebooted the target computer, logged off/on. I have also went to the target computer, navigated to Desktop Central agent
Is it possible to restrict USB drives per user?
Good Afternoon, Is it possible to restrict USB access per user? I understand it can be accomplished per machine, however; as an administrator I would need USB connectivity available when I log in. Looking through the templates for user configuration: User Configuration ->Registry Settings ->Header Key displays the following options: A. HKEY_CLASSES_ROOT B. HKEY_CURRENT_CONFIG C. HKEY_CURRENT_USER D. HKEY_USERS\.Default The registry settings for computer configuration point to the correct location
Hotfix 9020 released..
Dear Users, Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9020 : SD-57632 : Request And Problem: Task and Worklog are not shown under Request and Problem in Standard and Professional edition after upgrading to 9019. Please refer the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Thanks & Regards, Srikrishnan
Desktop Central service starting and stoping
Good Afternoon, We are currently experiencing an issue with Desktop Central in which the service keeps on starting and then stopping. Regards, Ben
Desktop Central exploit
Hi everyone Has anyone seen this yet? http://packetstormsecurity.com/files/128194 "This Metasploit module exploits an arbitrary file upload vulnerability in ManageEngine DesktopCentral v7 to v9 build 90054 (including the MSP versions). A malicious user can upload a JSP file into the web root without authentication, leading to arbitrary code execution as SYSTEM. Some early builds of version 7 are not exploitable as they do not ship with a bundled Java compiler." Regards Stefan
Reboot Prompts
I would find it useful if I could have a prompt to users to reboot their PC when one is required to complete an install/patch. Ideally with a customizable message and the option to say how often it will remind them.
Need Billable option to default as not checked in time entry
Hi - When adding a time ticket, the billable option defaults as checked or selected. How can we set this so that the billable option is not checked as the default? Thank you
Business View Device Font Size
Is there any increase font size ( greater than 18 ) in the devices of Business View? I need a larger font for best viewing .. thanks
Unknown Error. Code : -2145124329
I am getting this error when trying to patch for most of the Windows 8 users .
Inventory Issue for Mac (OSX) Agents
I was wondering if anyone else is having the same issue that I am with the Mac agent. Inventory scans seem to run just fine and from looking at the logs on the client workstation everything is scanned and successfully transmitted to the Desktop Central server however when trying to view inventory data for those workstations it seems to have a lot of problems. Specifically, for new agent installations when viewing the Inventory Details each of the tabs contain no data but the Last Scan time stamp
Cannot insert duplicate key in object
Hi Looking into stderr.txt log file, I see a lot errors a'la: [17 Sep 2014 10:51:56:212] SYS_ERR: java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK__AM_NETWO__619AF25645E94432'. Cannot insert duplicate key in object 'dbo.AM_NETWORKINTERFACE'. The duplicate key value is (-1, 1410943905336). What is wrong and how do I fix it ? Using: AppManager 11800 on a local SQL db regards Jan
Fix list
Hi When ManageEngine release a new ServicePack, there are also a description included "What's new". But I also need a list of all the fixes included in the ServicePack. So where could I find this list ? regards Jan
Customize Admin Tab for some technicians
Hello, I want to customize admin tab for some technicians. Like some technicians can not see Discovery section or some technicians can not see Import License(s) from csv under the Software section in admin tab. Is it possible to customize?
Unable to save/open pdf report from OPmanager
Hi All, I am trying generate report for some servers for memory utilization and tried to save in pdf format but it is not opening and giving Error: the document is damaged and cannot be repaired. Adobe Reader could not open because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). Please help me out on this issue
Two questions about OpManager...
I have two (hopefully) simple questions about using OpMananger: 1. I have created Hyper-V hosts in the Virtualization tab, but they don't show up there or in the Servers tab. Why can I not see these devices? 2. How do I add a network device? I go to the Network tab, but I don't see anywhere to add a new device. Thanks in advance.
Creating New Users/Requesters - Not emailing user information
We are trying to set up multiple users. We did this individually and out of the 53 users we set up, only 4 sent the email to the new user to set up their account. We have tried removing and resetting up the users to make sure everything was ok, but no luck. We would like to implement this ASAP as we are already behind our original kickoff date. Does anyone have any suggestions as to what else we can do? Thank you in advance for any and all assistance. ~Shannon
Memory of process showing as KB instead of MB
In my process monitor, the memory usage of my Java Tomcat process is showing as KB instead of MB. How can I fix this? The OS is Oracle Linux 6.4. Using OpManager 10 build 11100. Thanks, Martin
Spiceworks Data Import
Hello, I have been going over the ticketing import process. I cannot seem to locate how I can import my OLD ticket numbers. It is crucial that this information is brought over from our old ticketing system. Also, I do not see a field where all of the comments can be migrated either. I have tried going through a test import and can see the field mappings, except being able to import the ticket number and comments.
Desktop Central Mobile App – Requirements gathering
We are going to develop a Mobile App to perform essential device management operations from mobile device. We are currently gathering requirements to prioritize the features required to manage systems and mobile devices from the App. It would be great if you could provide us with your valuable inputs by clicking the link below: https://survey.zohopublic.com/zs/vsCNmD Your inputs will help us to understand your requirements in building an App that is most beneficial to all.
Scheduled Log Import Time
Hi, Is it possible to change the import time of a scheduled log import? My understanding is that the import time is determined by the time that you first do the import, can this be changed? For example if a log is scheduled to import at 9am every day, can this be changed to say 6am? Thanks
ELA 8.5 and Solaris 10 audit logs
Dears, Currently, We've ELA 8.5 as log-server in our network and configured some network elements + servers with it. so normally all log information will be redirected to ELA . I've question about ELA features ... I'd like to know if ELA can be used as IDS system .. Actually for a Solaris10 box we've turned on the Audit log generation which means all file access, modify, delete, creation and many more will be reported and will be logged. But there is no view to categorize these kind of logs ... only
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