Self Service My Info - Field disabled unless empty
Probably a new feature request, but we have some user details we'd like to "lock", so they can't be changed, however if the information is missing they can use AD Self Service to add it. One example might be employee number, if it's entered they shouldn't be able to change it, but if it's missing they should be able to add it. Andrew IT Infrastructure Engineer SHG
AD self-service plus not responding
Hi, I am running ADSSP 5.1, build no.5114. It does not respond about once a week, and it functions fine after restarting the service. Is there any service pack release regarding this problem? 5115 is more about features and password expiry notification. Thanks in advance!
Creating a CSV file with multiple questions and answers / and setting SQL Server for auto-fetching accounts.
Hi team, We're currently looking to trial your software in our environment, and have a few questions - If we want to import a CSV file that has multiple questions/answers - what would we need to do in the CSV file itself. Presently your file has the following entries in it... samAccountName,answer,mail
Jhon,Football,jhon@test.com
Matrin,Blue,martin.alex@test.com That's fine for singular questions, answers - but what about if we had 3 different questions. How would we import this? Also we want to
Make Password Strength Analyzer More Intelligent/Adhere to the Password Policy
Problem: When/If I Enable Password Strength Level the user gets the false impression that there password is "Good" despite the Domain Password Policy saying otherwise. Details: Lets say I have a Password Policy of a minimal password length of 7 characters and Complexity is enabled. According to the non-editable "Good" password strength I only need 6 characters before the password strength will display "Good". Similarly with the "Too Short" setting. Too Short should be set to 6 characters in this
Access is denied for password reset
Hi guys, I've managed to import a number of users into the system but when I try and reset a users password, I receive the above error. What would be the cause of this? What should we be checking... Please can someone assist? Kind regards, Ambrish
KB3010060
The last week i received this message. "Microsoft has encountered a serious vulnerability that could allow remote code execution and would affect all versions of Microsoft Windows , except Windows Server 2003 through Microsoft PowerPoint files manipulated ." https://support.microsoft.com/kb/3010060 CVE - 2014-6352" I´m updated Vulnerability DB Last Update Time : oct 27,2014 12:30:51 PM but the patch is not available yet in desktop Central.... Is expected to have it soon ?? I do not understand
Custom views list all values for custom fields
Hi, Can somebody tell me why it is not possible to list all the possible values of multi-select fields when creating a new custom view ? Thank you
How can i create repeat call for periodic checks?
Hi, I am looking at system created call for periodic checks. How can I do that on SDP? Best Regards, David Fhu
Problem with sending email notifications
Hi! I have a problem with sending notification to business users after techical specialist resolved or closed requests. Business users do not receive or the system does not send email notifications. This problem appeared a few days ago. I use SDP about 4 month (version 9.0, build 9016). Exchange Server version is 2013. The screenshot and the Support file at the attachment. Can you help me solve this problem?
Disable Alert "Migration of virtual machine ..."
Is there a possibility to disable the alerts "Migration of virtual machine ..." which aren't really alerts?
Maximum size of ADD_REQUEST REST API
Hi, Is there a maximum size (in bytes or characters) for the XML data sent as part of ADD_REQUEST REST API in SDP 9.0? Thanks and Regards, Anil
Which field to use for customer categories
Hi, We have a requirement to create reports for different categories of customers that we deal with & i am not sure which field (or custom field) is best for the job. for instance, in our african office, the categories would be mining, ngo, & other your thoughts? is there a field that covers this, or would you recommend to create a custom field? Perhaps IT Services List? regards allen.
Duplicate a request/incident in service desk
We recently upgrade to service desk 9.0 and we were wondering if it was still possible to duplicate a request? I believe we used to be able to do this when you went into the request and it was udner actions. Cheers, Marek
Set "Mode" via Business Rule
I would like to set the "Mode" via a business rule, but the option does not seem to exist. A little back story: We have a HelpDesk phone number setup and when people leave a Voicemail on the hotline it gets emailed into the HelpDesk as an attachment for processing. I would like to track these as a mode of submission being "Voicemail" I created the mode, but would like them to be assigned to this mode automatically rather than having technicians change the mode for every individual request received
Replicate settings across client orgs not functioning
Hi. I'm using the MSP version of Password Manager Pro. I've setup several organisations (MSP clients). I've then created some Resource Groups and User Groups at the MSP level, and gone to Admin -> Replicate Settings Across Client Orgs. I ticked all the boxes and clicked Save. But when I log into the client organisations and check, the User & Resource groups have not changed? I also added another test client org, in case it only synced to new clients, but no luck there either. No errors are reported
Reminder Email Notification
When a support rep adds a "reminder" (through actions>add reminder) to a ticket, the only way I see they track the reminders is through the bell on their main requests page. However, this bell doesn't change color or do any type of alert when a reminder date has arrived. Is there some setting inside of SupportCenter Plus to make a more dynamic reminder? As an alternative, maybe a simple email could let them know a reminder date has arrived. The problem is if they set reminders infrequently, the
How can I migrate OpManager IPAM & SPM Plugin (OpUtils) Build # 71000 from Firebird to MSSQL?
What are the steps to migrate the IPAM & SPM Plugin Build #71000 from Firebird to Microsoft SQL?
API Reply Request with attachment
Hi, I am unable to see in the documentation if it is possible to attach a file while replying. Is it possible by any chance ? Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for Support Center Plus http://www.vlink.is/scp V-Technician for Service Desk Plus http://www.vlink.is/sdp
Printer incorrectly recognized
Hello, I'm testing ServiceDesk. I performed a scan of a printer Samsumg, but the product was recognized as Dell. Is there anything I can do for this type of problem does not occur? Thanks, Alvaro
Record Navigation arrows dissapear after updating an incident/request
Hello, Recently we've noticed that when updating requests the "next" and "previous" arrows that are found in the tool bar next to the Request ID: field disappear. This is very cosmetic but does impact the work flow that our technicians use. The natural time to use this feature is just after you've updated a case and are moving on to the next in your queue/view. However once you update the current incident this option goes away and the technician has to go back to the requests view and select
Requester List Empty in Problem Module Only
When creating a new “Problem” in SDP (Ver. 9.0, 9020 – 9023) and attempting to add a Requester to the “Reported By” field, I am presented with an empty requester list. I have restarted the service/server, upgraded to the latest build, and confirmed that I can see the requesters from the other modules (IE: Incidents, changes, projects, solutions). It is just the Problems module that is the issue. Why can't I see the requester list?
pfSense Firewall Template?
Hello, I'm trying to add my pfSense Firewalls to OPanager and although basic information shows up including interfaces, I don't see CPU or Memory. Is there anyway to better integrate them ? Thanks. Nick.
New question for version 11300
Please provide following these best practice for Version 11300: - Script to export All devices, All servers into Excel, MS Access ( Powershell or any script) - How to setup the SMS service into VM servers. - How to customize the Template Alert for: Production environment, Dev environment, Stage environment. - Which URL can view report online without access the OpManager Console. - Provide direct phone access to OpManager Support. Thanks, Tony
How to move a request from one account to another?
Hi, One of my technicians accidentally created a new requester under the incorrect account. I have since changed the requester's details to reflect their correct account, HOWEVER, the request raised shows up on the wrong customers account. How do I change this? Thanks, Umut
Interface Templates - Enhancements
Hi, I am using version 10000 and working to move our monitoring software in a new server running Windows 2012 using the latest version 11300 (AMS enable). I have added some devices already (Routers and Switches). In order to reduce the traffic over the WAN and not needed Alarms I have un-manage the normal interfaces - maintaining under monitoring only the infrastructure ones (trunks to routers, switches, wireless, servers, etc.). It is clear to me that for the un-managed interfaces no data are being
Script monitor Threshold Numeric??
Hi all, i have a problem with the script monitor in Applications Manager, create a script and the output in txt. but i can't add a Threshold Numeric for this script. Only let me create the threshold so Alphabetical and need the value numeric. i like for sxample Output file txt server/~$ more /tmp/QueueCheck.txt sms/01/autreq/req=0 sms/02/autreq/req=27 sms/03/autreq/req=0 sms/04/autreq/req=0 sms/05/autreq/req=0 cas/server/sub/request/express=0 cas/server/sub/request/regular=0 cas/server/gpsas/request/regular=0
remote control tool
We're adding psexec util to a remote control tool but it didn't show up in tech machine. In task manager we see that psexec is running, with user logged on tech PC, but programm didn't show up. the same situation with cmd and other executables.. what did I wrong?
Operation hours And Due Date
We have a problem with Operation hours (the problem started about a week ago) We have Operation hours from 09:00am to 06:00 pm Request was made at 04:59 pm and 4 hours SLA. System should move to the next business day but we sее that time solutions is 08:59 pm in this day... Today (10/27/2014) we have another problem. Request was made at 11:20 am and 1 hour SLA. And Due Date is 05:30 pm. But should be 12:20 am.....
How to manual force the patch installation remotely?
I am new to Desktop Central. This is a test environment with one Windows 2012 R2 server where Desktop Central installed and one Windows 7 Pro x64 workstation. Yes, the agent is installed on the workstation. Workstation has 1 patch missing. I downloaded and deployed with Desktop Central Patch Management. The manual deployment was successfully but the patch does not seem to download to the workstation. In screenshot, it shows 'Ready to Execute' and 'Yet to Apply'. What did I miss and how do I execute
Categories in CMDB as I can get all the information in asset
Hi I'm trying to figure out why when I enter a server in the Servers category asset Physicists can not see all the information, hardware and software? If you insert the virtual server in this information disappear ? How do I get to have two categories Physical and Virtual Server and have the list of software scanned ?
Rule based starting of tasks
Hi, Is it possible to start a task according to a parameter supplied inside of a request ? For example if request attribute is set then a task is registered and if not task is not registered. Regards Lukasz
auto-close and operational hours
Hi, I use the option auto-close : The auto-close doesn't respect opertional hours. If a request is changed to resolved a friday then the resquest is auto-closed the sunday. Is it possible to follow opertional hours for option auto-close ? Regards
Creation Date < (Creation Date - 180 Days)
Can someone please give me the syntax showing how to pull open incidents with a creation date older than 180 days (6 months old)? Thanks
Importing UDF from Active Directory
When importing the requestors from our AD, we are trying to also import the MANAGER field from AD into a MANAGER field we created within ServiceDesk Plus, but the field doesn't seem to be importing. We are not seeing any errors, but the field in SDPlus is blank. On the Import from Active Directory screen, we have selected the appropriate UDF for import, and entered the mapping. Any idea on what we are doing wrong?
Assets-Creating Incidents/No Asset Available
Testing asset association with creating an incident. My goal would be when help desk tech creates an incident, performs a look-up of a requester; the Asset section auto populates with the asset information. Instead it shows "No Asset Available" (see attached) I created a relationship with the asset and the Requester in Assets. Any suggestion on why this field does not auto-populate?
servicedesk autologin
I would like to access at helpdesk without using a login template but with link like this. http://ithelpdesk/HomePage.do?username=User1&password=1234567&domain=contoso Is it possible? We can't use the "Pass-through" function because the SD user is different from the AD logged user Thanks Regards
notification not working "Acknowledge requester by e-mail when a new request is received."
Hi "Acknowledge requester by e-mail when a new request is received." notification not working. I simply want the requester (user in my organisation), to receive acknowledgement email, when they log a request. If the email a request to ithelpdesk@XXX.org.uk, they get an aknowledgment email, but not if they create a ticket, through the ManageEngine webpage. Please help!
"Time Elapsed" of a Request is "0hrs -9639min"
"Time Elapsed" value of one of closed requests shows up as 0hrs -9639min, which is obviously odd. What is wrong with this request and how can I correct the Time Elapsed time? Thank you. Yuko FYI: This request is created on 2014/05/12 20:07 and resolved on 2014/06/10 18:45. Our business hour is from 9:00 to 17:30, and we had 8 days marked as holidays, i.e., the actual time elapsed should have been 21 days, excluding OnHold time. Our system is set not to Open onhold requests upon requesters reply and
Cant connect to ServiceDesk plus port 8080 externally
I can connect to port 8080, through my local lan and if I use free anonymous proxy site it works from any pc over the internet but if I just type my free dns name into browser it cant find page. Im using Ubuntu desktop 14 for the server.
Android Application
Hello; We have SDP 9.0 Build 9004. If device is in internal network, SDP Android app can connect to SDP successfully. If the device is outside of the company network, Android app can not connect to the application. Yes I know, you'll recommend me check firewall and gateway devices but they have been already checked many times. We can connect to SDP web interface with browser by using 80/443 ports from outside of company network successfully. So it proofs that 80/443 ports are open. Do you have any
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